Specialist Platform Operations at Anglo American

Job Description:
With exposure to a wide range of problems and a real opportunity to help us shape the function, you will ensure the management of all infrastructure and operations activities related to the Data Analytics technical platforms

You will also;

• Define and manage Platform Ops and Monitoring in alignment with SLA’s in alignment with Product Teams
• Manage technical incident triage and resolution process
• Accountable for Data Analytics technical support, strategy formulation, communication and execution
• Root cause analysis of technical support problems, identify trends & patterns of technical problems along with creation of an integrated feedback loop to relevant teams
• Coordinate Platform Operations release management activities with product and support teams
• Define and oversea DE and ML Model support and Monitoring, performance management, incident triage and resolution
• Coordinate with engineering operations to advance the utilisation of automation for monitoring and support
• Ensure stability and robustness of 3rd Party application support ensuring SLA’s are met in alignment with Product teams

Qualifications:

• Required: An undergraduate qualification (Bachelors / Honours degree or equivalent) in a relevant technical discipline.
• Information Management/Technology or Computer Science discipline career
• Process design, analysis and reporting activities for a product support team
• Demonstrated knowledge of a data technology role and financial management  
• Strong proven analytical skills and attention to detail.
• Ability to manage multiple tasks and projects in a complex environment and work to deadlines and working with cross-geographical teams and cultures

Other technical skills;

• Release Management Processes
• Operation experience of large scale Cloud solution preferably Azure
• experience with; CI / CD
• Infrastructure and Application monitoring and alerting tools
• ITIL or Similar