Specialist QA Engineer at Absa Group Limited (Absa)

Job Summary

• Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Responsibilities:

• Perform manual testing on Salesforce application to verify functionality, usability and performance against specified requirements.
• Collaborate with Agile Team members to understand project requirements and user stories.
• Develop comprehensive test plans and test cases based on project specifications.
• Execute manual and automated tests to identify defects and ensure software quality.
• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Perform regression testing to validate software updates and changes.
• Document and report bugs and issues using issue tracking tools.
• Work closely with developers to reproduce and resolve reported issues.
• Continuously improve QA processes and procedures to enhance efficiency and effectiveness.
• Provide feedback and suggestions for product improvements based on QA findings.
• To report on testing activities and the testing status as and when required to the project team.

Desired Experience & Qualifications:

• Matric
• Information Technology or a related field qualification.
• Proven experience in software testing, including both manual and automated testing.
• Strong understanding of testing methodologies, tools, and best practices.
• Understanding of tools and frameworks such as Selenium webdriver, Qmetry, AcellQ, Jira, Confluence, Java & TestNG.
• Familiarity with version control systems and bug tracking systems.
• Understanding of Agile and Scrum methodologies.
• ISTQB or other relevant certifications.
• Finance or banking industry experience and Salesforce.

Education

• Bachelor's Degree: Information Technology