Jobs at Absa Group Limited (Absa)

Job Summary

• Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Responsibilities:

• Perform manual testing on Salesforce application to verify functionality, usability and performance against specified requirements.
• Collaborate with Agile Team members to understand project requirements and user stories.
• Develop comprehensive test plans and test cases based on project specifications.
• Execute manual and automated tests to identify defects and ensure software quality.
• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Perform regression testing to validate software updates and changes.
• Document and report bugs and issues using issue tracking tools.
• Work closely with developers to reproduce and resolve reported issues.
• Continuously improve QA processes and procedures to enhance efficiency and effectiveness.
• Provide feedback and suggestions for product improvements based on QA findings.
• To report on testing activities and the testing status as and when required to the project team.

Desired Experience & Qualifications:

• Matric
• Information Technology or a related field qualification.
• Proven experience in software testing, including both manual and automated testing.
• Strong understanding of testing methodologies, tools, and best practices.
• Understanding of tools and frameworks such as Selenium webdriver, Qmetry, AcellQ, Jira, Confluence, Java & TestNG.
• Familiarity with version control systems and bug tracking systems.
• Understanding of Agile and Scrum methodologies.
• ISTQB or other relevant certifications.
• Finance or banking industry experience and Salesforce.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. product development methodology and delivery objectives.

Job Description

• Commercial management: Accountable for managing the commercial performance (P&L) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape; | Product Management: Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies: | Product Infrastructure: Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable by ensuring: | : | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

• Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions | Data and Systems Management: To produce and analyse relevant management information and insights management | Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• The role supports the Group Chief Compliance Officer, and works closely with the Compliance Executive team, to influence and contribute to strategic and  regulatory outcomes, policy positions, governance and reporting. The incumbent will also be able to engage at the highest levels, with stakeholders covering Board members, Regulators, and C-suite executives.

Job Description

• The opportunity exists for a senior and influential Head of Strategy, Governance and Regulatory Relations role in a pan African bank, to support the Group Compliance function and its structures in the developing of strategy, ensuring robust governance frameworks and reporting, overseeing all regulatory relations, and leading compliance for corporate functions. 
• The incumbent will provide leadership in aligning compliance initiatives with  corporate objectives, managing regulatory engagements, and enhancing risk management processes, and will also work closely with senior leadership, risk and compliance teams, regulators and other stakeholders to ensure transparency, accountability, and adherence to evolving regulatory requirements.
• The incumbent will play a pivotal role in ensuring adherence to all regulatory requirements, internal polices and ethical standards, reporting to the Group Chief Compliance Officer. Leadership experience in a complex corporate environment, working across multiple business units and geographies and solid experience in compliance, risk management, regulatory affairs or governance are critical for consideration. 
• If you are armed with the right background, relevant working experience in a matrix structure, superior compliance/risk technical knowledge and strong understanding of regulatory compliance, we’d be keen to hear from you.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• The Financial Crime Intelligence and Surveillance (I&S) Function is seeking an experienced, forward-thinking risk specialist to support key initiatives in Risk, Strategy, and Control. The incumbent will support the development, implementation, and continuous improvement of strategies and frameworks that support the detection, mitigation, and prevention of financial crime. This role is essential in maintaining the firm’s compliance with evolving regulations, refining risk frameworks, and establishing best practices to counter financial crime.
• The Specialist will work closely with internal teams, and senior management, playing a crucial role in establishing a compliance culture that anticipates and adapts to future financial crime trends and threats. This role requires strong project management ability, sound risk and control knowledge, exceptional attention to detail, and the ability to influence at peer and senior levels.

Job Description

Key accountabilities

Risk Management and Control

• Conduct regular risk assessments across financial crime intelligence and surveillance activities.
• Assist in the development and maintenance of the I&S risk management framework, including internal controls, processes, and procedures.
• Support the identification, assessment, and mitigation of risks, including boundary risks that impact financial crime and compliance risks.
• Plan and implement internal control assessments and an I&S-wide integrated risk management framework.
• Continuously monitor, evaluate, and report on the overall I&S risk profile, including systems, data, processes, human resources, and governance.
• Monitor and track to resolution the effectiveness of controls to mitigate or minimise risks and detect and report breaches, control failures and risk events on a timely basis.
• Identify potential areas of compliance vulnerability and risk, develop corrective action plans, and provide guidance on avoiding similar issues in the future.
• Produce risk reports highlighting areas of concern and opportunities for improvement.
• Develop risk registers, dashboards, and implement risk appetite and tolerance levels.
• Identify, operationalise, and assess Key Risk Indicators (KRIs) across the organisation.
• Support the alignment of business processes with the Group Financial Crime Risk Framework.
• Enhance the procedures and standards for financial crime risk, to align with regulatory requirements, the Financial Crime Risk Management and Compliance Programme (RMCP), and Financial Crime strategy.
• Manage governance awareness initiatives and internal assurance processes.
• Continuously assess the effectiveness of processes and look for areas of potential efficiencies and business optimisation.
• Support the management of process and procedures documentation and ensure governance standards are maintained.
• Build strong relationships with internal and external stakeholders, including Risk, Legal, Compliance, Financial Crime, and business communities.
• Research regulatory matters, emerging risks, trends, and compliance management best practices, and report findings to relevant stakeholders.
• Support the development and embedment of risk policies, procedures, and guidance.
• Act as a liaison between the Intelligence & Surveillance Team and key stakeholder, fostering trust and advocating for robust risk management practices. Provide training, guidance, and feedback to stakeholders to reinforce a risk management-focused culture.
• Drive risk management quality assurance initiatives to evaluate the effectiveness of KRIs, policies, systems, and processes related to financial crime surveillance and intelligence. Identify areas for continuous improvement.
• Collaborate with cross-functional teams to provide valuable insights and recommendations.

Strategy 

• Support the Senior Manager: Risk, Strategy, and Governance in the design, implementation, and enhancement of financial crime intelligence strategies, governance frameworks, and controls that align with regulatory expectations and Financial Crime risk appetite.
• Support the development and implementation of the strategy to identify and manage risks across human resources, systems, data, and processes.
• Support the Senior Manager: Risk, Strategy, and Governance in building a data-driven approach to managing risk, deriving insights, and making data-informed decisions.
• Stay abreast of emerging trends in financial crime, including technological advancements, regulatory changes, and threat landscapes. 
• Support initiatives to incorporate predictive analytics, AI, and other future-focused solutions into the I&S risk management framework.
• Track the RSG Book of work to enable effective management, delivery and prioritisation of tasks.
• Support the expansion of training strategy and capabilities for risk knowledge management and sharing across I&S.

Preferred Education: 

• B-degree/Honours Degree/Advanced Diploma in Internal Audit, Risk Management or Business.

Preferred Experience:

• Minimum of 4 years of experience in a risk management role. Focus on financial crime risk, compliance risk or operational risk is advantageous.
• Exposure to risk governance and control committees
• Experience in dealing with multiple stakeholders
• Information technology and data analysis background advantageous.

Knowledge and Skills:

• Analytical Mindset: Strong analytical and problem-solving skills to assess risks, interpret data, and make informed decisions. Experience in applying data analytics to enhance financial crime risk management.
• Project Management: Strong project management skills, with experience managing complex, cross-functional projects from inception to completion. PMP or similar certification is a plus.
• Technical Proficiency: Familiarity with financial crime detection tools, transaction monitoring systems, and data analytics.
• Future-Focused Compliance Perspective: Visionary understanding of the evolving financial crime landscape, with an interest in integrating innovative tools and methods into compliance practices.
• Risk Identification and Assessment: Ability to identify, analyse, and assess potential risks to the organisation's  objectives.
• Strategy Development: Skill in developing strategies to minimise or mitigate identified risks effectively, optimise business processes through risk management and delivery on team-wide objectives.
• Regulatory Knowledge: Understanding and staying current with relevant laws, regulations, and industry standards to ensure compliance.
• Data Analysis: Proficiency in analysing data to identify patterns, trends, and potential risk factors and draw insights to inform decision making.
• Solution Focused: Capability to address and resolve issues related to risk management, adapting strategies as needed.
• Objectivity, Integrity and Independence: Ability to maintain impartiality and transparency in reporting and communication, operating independently from undue influence, ensuring that risk assessments and recommendations are based solely on factual data and sound analysis.
• Influencing and Communication Skills: Exceptional ability to communicate, influence, and engage stakeholders across all levels, including senior management. Able to advocate effectively to influence approaches to risk management and compliance .
• Strong written and verbal communication: Ability to produce clear, concise, and well-structured reports that are easily understood by diverse audiences, and to effectively articulate complex risk and governance concepts through persuasive and confident speaking skills.
• Effective Communication: Effective communication to convey complex risk information to stakeholders, facilitating informed decision-making.
• Stakeholder Engagement: Develop strong working relationships with internal and external stakeholders, including Risk, Legal, Compliance, Financial Crime, and business units, with the ability to foster collaboration to achieve shared goals.
• Conflict resolution: Ability to navigate conflicts effectively by understanding different perspectives, facilitating open dialogue, and finding mutually beneficial solutions.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• Known for its innovation and cutting-edge technology, this would be an excellent opportunity for someone looking to expand their industry knowledge and work with leading technology years ahead of its competitors.
• This is a brilliant opportunity to work in SA’s best-rated banking environment with SA’s highly skilled Cloud professionals.
• A cloud engineer is responsible for the setup and maintenance of cloud environments that enable our developers and product owners/senior users to experience mature and integrated development and deployment. The work of a cloud engineer brings full automation of the development to deployment production pipeline and rapid deployment of code to the team. It includes automation of code pulls, code integration and container builds, quality assurance, infrastructure, as well as the controls necessary for an appropriately administered delivery of code into production.

Job Description

Experience and qualifications 

Must Have: 

• Relevant degree 
• Certification in the AWS Cloud Platform 
• Experience as a cloud engineer (or equivalent) in a large organisation;
• Familiarity with program languages including .Net, PHP, Python and Selenium (Jscript) 

Experience with: 

• Openstack, Linux, Amazon Webservices, Docker and Kubernetes 
• APIs, orchestration, automation, DevOps, and databases 
• Infrastructure-as-a-Service (IaaS), Platform-as-a- Service (PaaS) and Software-as-a-Service (SaaS) 
• Proven technical troubleshooting and performance-tuning experience. 

Should Have: 

• Bachelor of Science degree in computer science 
• AWS Certified DevOps Engineer 
• Certification in additional cloud platforms such as Microsoft Azure 
• Minimum of 5 years’ experience with cloud services and practices, including: 
• Cloud infrastructure management tools such as CloudFormation and Terraform 
• Hashicorp packer image building tool 
• Automation/configuration management using puppet or chef 

Could Have: 

Evidence of experience in: 

• Automation 
• Ansible 
• Jenkins 
• Chef 
• Puppet 

Education

• Bachelor's Degree: Information Technology

Job Summary

• Known for its innovation and cutting-edge technology, this would be an excellent opportunity for someone looking to expand their industry knowledge and work with leading technology years ahead of its competitors.
• This is a brilliant opportunity to work in SA’s best-rated banking environment with SA’s highly skilled Cloud professionals.
• A cloud engineer is responsible for the setup and maintenance of cloud environments that enable our developers and product owners/senior users to experience mature and integrated development and deployment. The work of a cloud engineer brings full automation of the development to deployment production pipeline and rapid deployment of code to the team. It includes automation of code pulls, code integration and container builds, quality assurance, infrastructure, as well as the controls necessary for an appropriately administered delivery of code into production.

Job Description

• Experience and qualifications 

Must Have: 

• Relevant degree 
• Certification in the AWS Cloud Platform 
• Experience as a cloud engineer (or equivalent) in a large organisation;
• Familiarity with program languages including .Net, PHP, Python and Selenium (Jscript) 

Experience with: 

• Openstack, Linux, Amazon Webservices, Docker and Kubernetes 
• APIs, orchestration, automation, DevOps, and databases 
• Infrastructure-as-a-Service (IaaS), Platform-as-a- Service (PaaS) and Software-as-a-Service (SaaS) 
• Proven technical troubleshooting and performance-tuning experience. 

Should Have: 

• Bachelor of Science degree in computer science 
• AWS Certified DevOps Engineer 
• Certification in additional cloud platforms such as Microsoft Azure 
• Minimum of 5 years’ experience with cloud services and practices, including: 
• Cloud infrastructure management tools such as CloudFormation and Terraform 
• Hashicorp packer image building tool 
• Automation/configuration management using puppet or chef 

Could Have: 

Evidence of experience in: 

• Automation 
• Ansible 
• Jenkins 
• Chef 
• Puppet 

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Absa Capital Securities is looking for an experienced Trading Support Engineer to support the Executing Platforms in our estate. This is a critical role in ensuring the Systems and Infrastructure supporting the Trade Execution platforms are functioning smoothly and efficiently. To excel in this role, a combination of technical, analytical and communication skills is needed.

Job Description

Key critical skills and technical experience required:

• 5 + years hands on experience in a customer support role in a technology environment
• Application Support experience
• Experience working in FinTech or related fields, preferably Financial Markets / Investment Banking
• Excellent written and verbal communication skills
• Ability to read and analyze application logs to escalate to development 
• Experience working in a high pressure environment and deliver in tight deadlines is imperative
• Trading support experience/exposure to trading protocols (FIX highly beneficial)
• Experience working with both Windows Server and UNIX/Linux OS’  
• Service Management/ITIL knowledge
• Experience in Amazon Web Services
• Scripting: Proficiency in scripting languages like Bash or PowerShell is essential
• Knowledge of Trading Platforms: Familiarity with trading platforms like Bloomberg, Eikon, other proprietary trading systems + FIX Protocol
• Database Management:  Experience with SQL and NoSQL databases
• Networking and Protocols: Strong understanding of networking fundamentals (TCP/IP, UDP) and protocols such as FIX and other communication protocols used in Electronic Trading
• Operating Systems:  Expertise in Linux/Unix & Windows Server systems. Troubleshooting and System monitoring in these environments is important.

Market Knowledge: 

• Understanding of Financial Markets:  Knowledge of Asset classes (Equities, Fixed Income, FX, Derivatives)
• Exchange and Market Data Feeds: Understanding how Market Data feeds work and how to manage Real-Time price feeds from Execution Venues
• Risk Management: Basic knowledge of Risk Management processes in trading environments

Problem-Solving and Troubleshooting:

• Incident Response: Ability to quickly identify and resolve issues related to Trading Systems, such as Connectivity problems, Latency, Order routing failures, or System crashes.
• Root Cause Analysis: Ability to analyze logs, System behavior, and Performance metrics to identify the underlying causes of issues.
• Log Analysis and Monitoring: Familiar with tools for Monitoring and Analyzing logs + System Monitoring Tools

Software Development Lifecycle (SDLC):

• Configuration Management: Knowledge of tools like Git, Jenkins, and Automation tools to manage Configurations, Deployments, and Version Control.
• Quality Assurance: Understanding of Testing Frameworks and Methodologies, and being able to test and validate new features or updates

Communication and Collaboration:

• Cross-Functional Collaboration:  Ability to work closely with other teams such as Trading, Development, Infrastructure and Operations to ensure smooth implementation and support of Trading Systems.
• Client Support and Troubleshooting:  Providing direct support to Traders or Clients, understanding their issues, and guiding them through fixes or workarounds.
• Documentation: Writing clear and concise documentation for troubleshooting steps, system configurations, and support procedures.

Key Responsibilities

• Monitor, deploy and support sophisticated front-office trading systems
• Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams
• Perform regular system checks
• Troubleshoot and restore system processing in event of outages
• Handle service requests and queries
• Perform proactive maintenance
• Support Application deployment to Production Services
• Perform and assist with all Disaster Recovery Plans
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
• Experience in Stakeholder management
• Ability to take ownership and become a Subject Matter Expert
• Proactively document any knowledge on Confluence
• Understanding of networking fundamentals and experience in diagnosing connectivity issues
• Strong attention to detail, self-management, initiative, discipline, and follow-through
• Exceptional problem-solving ability to provide root cause analysis of problems and workarounds
• Ability to work flexible hours to meet client demands

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The incumbent will be a member of the Operational and Resilience Risk team and will be required to work closely with the Group Operational Risk team, first line of defense teams and functional team responsible for the Resilience Risk types (Technology, Information Security and Cyber, Change, BCM and Data and Records Management). The incumbent will also be responsible to help determine the overarching Operational and Resilience Risk strategy and for providing risk oversight of allocated BU areas/portfolios in line with the Operational and Resilience Risk Management Framework (ORRMF).  This involves risk management in an area where innovation is top of mind and where traditional risk management techniques will be balanced with the need to find creative solutions for the benefit of business stakeholders. In this role to incumbent will be responsible for:  
• Supporting business units by providing independent and objective end-to-end Resilience Risk oversight in line with the Enterprise Risk Management Framework (ERMF) and ORRMF, together with its various supporting policies and standards.
• Overseeing the aggregation, implementation, monitoring and maintaining of core risk management and assurance processes across business units. 
• Enable management to monitor the effectiveness of the control environment and act towards mitigation of resilience risk where required.
• Supporting an effective risk culture, where there is an open, proactive, and constructive dialogue relating to Resilience Risk.

Job Description

Accountability: Resilience Risk Policy and Standard Oversight & ownership (at BU level)

• Providing clear direction to the business units on the Resilience Risk role, strategic plan and key focus areas.
• Provide relevant coaching, guidance and training to the businesses on the implementation and maintenance of the Operational and Resilience Risk framework components (including Risk and Control Self-Assessment, Risk indicators, Events, Strategic Risk Assessments, and Key Risk. 
• Assess the level of compliance of business for the relevant risk frameworks, policies and standards.
• Keep up to date and remain relevant with the Operational and Resilience Risk framework, policies, standards, procedures and relevant legislation/regulations.
• Act as the specialist in business for all elements relevant to the Resilience Risk types, including the ownership of related initiatives and support.

Accountability: Strategy Development & Formulation

• Provide input into the 2nd line strategy for managing resilience risk across business area
• Second line monitoring, checking and challenging first line in the setting and execution of the Resilience Risk strategy, leveraging off 1st line Governance and Control resources in each business area for execution, where applicable.
• Provide thought leadership and drive consistency in the second line approach to Resilience risk across the BU.
• Monitor Combined assurance strategy and actively participate in the combined assurance forum.
• Ensure that each business areas have measures in place to monitor and manage all of the Resilience Risk type profiles.
• Drive the development and implementation of standards, where applicable.
• Establish risk appetite in conjunction with the business, to ensure that business maintains exposure in line with this appetite based on a balanced risk/reward decision.
• Drive the embedment of the Group ORRMF, promoting the integration of resilience risk considerations, into all risk reward decisions and general business management.
• Actively play a senior role in the Management Committees of the product/service area assigned to, as well as in the Operational risk 2nd line Manco.

Accountability: Resilience Risk Management Oversight Planning

• Assess, challenge and monitor the current and forward-looking exposure (financial and non-financial) to Resilience Risk (i.e. considering all framework elements, strategic planning, business expansions/ contractions and other major change programmes, including new product approval).
• Act in an advisory capacity to support the scoping and definition of related Operational and Resilience Risk deliverables and plans, ensuring that these are aligned to the Group Operational and Resilience Risk calendar.
• Assist in ensuring Business readiness for assurance reviews and deep dives and play an active role in the discussion of issues to be reported from assurance reviews, ensuring that issues are valid and factually accurate, and actions are well defined and timed appropriately

Accountability: Resilience Risk Evaluation

• Assess the relevance and performance of the Resilience Risk indicators and thresholds.
• Review the key risk assessments related to the business units for completeness, with appropriate challenge.
• Check and challenge the end-to-end Resilience Risk profile of the business unit, including emerging risks
• Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes / new product approval.
• Partner with the first line of defence to provide guidance on issue/action documentation, tracking, escalation and remediation.
• Perform conformance reviews.
• Oversee deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking/escalation of findings.
• Review major remediation plans for adequacy, completeness and progress
• Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system.
• Leverage internal central engagement channels/resources, as appropriate.
• Oversee the effective oversight and management of all resilience risk types within the ORRMF.
• Assess the key risk framework for appropriateness.
• Assess the relevance and performance of key risk indicators and thresholds.
• Review and challenge the overall key risk assessments. Provide input to the Group Policy and Standards; and Contribute to the Operational and Resilience Risk Committees and forums

Accountability: Resilience Risk Governance and Reporting 

• Validate data and information in relevant reports provided by first line of defence, as appropriate.
• Provide independent challenge on, and insight, interpretation and analytics from relevant reports to senior management.
• Ensure appropriate reporting and escalation at the various BU Governance Forums.
• Provide input into the appropriate current and forecasted Operational and Resilience Risk profile reporting for the business units as agreed.
• Review and Challenge first line of defense reporting on the risk profile.
• Compile and/or review reporting to senior forums and Regulators on behalf of the BU, where required.
• Represent the BU in reporting forums across the Bank and with external parties where required
• Check and challenge Resilience Risk governance followed by first line of defense
• Check and challenge governance where 3rd Party vendors offer services to BU.
• Own and manage second line governance, where applicable.

Accountability: Combined Assurance 

• Participation on BU assurance activities, in line with the combined assurance model and ensuring that are undertaken to independently assess the effective implementation and embedment of the ORRMF, its associated policies and standards and management of the underlying risks across the organisation and will include risk based approach
• Assist in ensuring Business readiness for assurance reviews and deep dives. Play an active role in the discussion of issues to be reported from assurance reviews, ensuring that issues are valid and factually accurate, and actions are well defined and timed appropriately. 
• Develop and execute, in collaboration with Internal Audit, Group Risk, Group Operational and Resilience Risk, Functions and Compliance, an effective and efficient methodology/working model for combined assurance (assurance and conformance assessment) of operational and resilience risk practices against the framework, policies and standards.
• To achieve the required 2LoD assurance responsibilities, perform conformance reviews to provide assurance that Resilience risk frameworks, policies and standards are effectively implemented and embedded within the BU, and perform discretionary control testing, in accordance with the Assurance Standard.
• Accountability: Behavioural Competencies
• Personal accountability.
• Independent in practice and in thought.
• Engaged with a visible level of presence.
• Drive the right risk culture in the business.
• Appropriate level of curiosity.
• Confident to responsibly challenge, even if based on gut feel and not on data or facts.
• Ability to manage conflicts.
• Influential.
• Crisp and clear communicator, verbally and in writing.
• See the big picture, however, can get into the detail where necessary.
• Focused without adopting a silo mentality.

Education and Experience (Required)

• B. Degree in Information Technology (IT); Information Systems; Risk Management or other IT Risk focused subject matter
• Minimum 7 yrs. core Resilience / IT Risk Management experience
• IT Risk Management experience essential, including knowledge of associated ISO and relevant industry standards
• Change management and Business Continuity Management experience advantageous
• IT Audit experience advantageous
• Exposure to Resilience / IT Risk Governance and Senior level Committees and Forums
• Experience with Risk Framework elements specifically Resilience/IT Risk management
• Experience in dealing with multiple and diverse stakeholders
• Knowledge of IT risk regulation and industry standards

Competencies 

• Structured problem-solver
• Innovative way of solving problems
• Creative thinking
• Future thinking
• Open minded
• Resilient
• Adhering to principles and values
• Relating and networking
• Persuading and influencing
• Presenting and communicating
• Applying expertise and technology
• High levels of agility to adapt and respond to change

Knowledge and Skills

• Knowledge of Banking Legislation
• Knowledge of the risk environment and Risk management
• Knowledge of risk regulation and industry standards

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Overall job purpose

• To embed the Branch Control Effectiveness framework by ensuring all standard controls are implemented and monitored on a daily basis, while taking full accountability for the overall branch operations in support to the Branch Manager.

Job Description

Key accountabilities 

Accountability:  Branch Control Effectiveness

• Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized / incorrect entries and monthly reconciliation.
• Act as the independent control function for all functional and operational mandates and key / pin / access codes in line with Policy.
• Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the branch, i.e. Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.
• Attest to key risk / management controls, via the various systems / platforms i.e. OMS.
• Perform / assist with independent / surprise / regulatory checks across the various key activities (i.e. cash counts, stock checks, etc.).
• Take full responsibility for all assigned tasks related to nominated “champion” and equipment testing / Safe Custody, alarm testing and adhoc functions as required.
• Ensure the branch colleagues are fully aware of all critical communications / policies and procedures published via bulletins, circulars and make sure that they implement/action accordingly.
• Proactively supports the Branch Manager and branch colleagues on fraud / syndicate awareness and loss prevention.
• Monitor trends, identify gaps and provide suggestions/interventions to improve trends on all Fraud and Operational Loss matters.
• Identify and address the overall needs of the branch in terms of improvements that are of priority.
• Ensure all cash management, self-service device controls are implemented and effectively monitored as per Policy and/or standard operating procedure.
• Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train relevant staff to close gaps.
• Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified.
• Discuss “common errors” report with branches to ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis.
• Provide Branch leadership with an update on all identified risks and controls ensuring a level of comfort through effective risk management.
• Conduct Control Effectiveness Assessments (CEA) as required and report on trends, overall status and collaborate with and enable outlet staff to close any gaps identified.
• Facilitate and support corrective actions on Management Assurance Review (and other assurance provider) findings.
• Track, monitor and control the closing of all open CEA and Assurance findings.
• Compliance / Product / Regulatory Training – Ensure the staff complete the required training by the stipulated timelines.
• Management/Exception Control Listings – Extract, scrutinize and action as per laid down procedures i.e. Same day pass rate, high risk transactions, fee waivers, etc.
• Operations Management System (OMS) - The key controls need to be assessed based on whether they are working as intended or suitable for the purpose they are designed for.  For any ineffective or lapse in the controls, remedial action needs to be taken and tracked until closure via OMS.

Accountability:  Branch Operations

• Software Releases – Keep abreast of up and coming system enhancements/production fixes, ensure that the quick reference guide is socialized with the colleagues and fully embedded.
• Ensure all branch security requirements are fully functional and coordinate all related support activities and controls, e.g. DVR.
• Align and implement physical security minimum standards as identified by Africa Security.
• Act as the entry point for all 3rd Party Vendors inclusive of tracking and managing of all service calls logged for software and hardware faults (i.e. CRES, IT, Provincial Offices, etc.).
• Ensure that the services provided by internal business units / processing centres / 3rd Party vendors are delivered as per the service level agreements.
• Initiate and implement cost-saving initiatives for example replacing of old equipment, monitoring of the cost of equipment and highlighting to line managers where costs are out of line.
• Validate the legality of all payments and journals by ensuring that the invoices are correct and has been authorised by the stipulated mandated officials.
• Be a Change Agent and ensure old behaviours or practices are replaced and in line with new requirements.
• Drive a culture of proactive risk and compliance management within the branch by clear communication, information sharing sessions and regular monitoring to ensure that the staff understand their responsibilities.
• Support Line Management with coaching of new staff on operational processes, systems, devices, risk and compliance.
• Analyse and monitor the overall risk management process for the branch through proactively identifying and reporting trends, recommending remedial action where appropriate.
• Responsible for reporting risk profile, RCA and actions for escalation to Regional risk forum.
• Ensure a sound risk and control environment is maintained within all SBUs in the branch.
• Create, Maintain user profiles as and when required and ensure alignment to the paper mandate and standard guidelines.
• Enforce and maintain appropriate segregation of duties between roles, functions and system capabilities as part mandate and user access management.

Accountability:  Branch Support

• Coordinate and arrange all requests for system access business equipment (e.g. computer, laptop, cellphone, 3G and desk phone) for new recruits and recovery and contract cancellations for employees exiting or moving (where appropriate) within the organization.
• Establish, update and maintain a branch infrastructure record.
• Responsible for the co-ordination and fitting arrangements related to all Corporate Wear activities.
• Manage the stationery supplies and order levels appropriately for the branch and ensure controlled distribution.
• Where applicable, acts as the back up to the Branch Manager in smaller branches.
• Engage and partner with Branch Manager to close any procedural, capacity gaps and/or process/control failures identified in branches.
• Attend morning Imbizo’s, relevant meetings and actively engage on branch operational performance.
• Gather and analyse data, monitor trends and provide advice and/or solutions to Branch Manager.
• Make recommendations to branch/outlet Manager and put plans in place to ensure optimal capacity management and control.
• Act as the branch subject matter expert (SME) on all branch controls and operations by supporting branch management via Colleague coaching.
• Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion.
• Ensure branch readiness for system upgrades during software release windows (e.g. all device
• to remain on overnight, ensure software appropriately update, escalate failures, etc)
• Acts as the Center of Excellence (CoE) in the branch in terms of business risk and assurance requirements, ensuring alignment of new/revised processes, procedures and controls.
• Engage effectively with peers to ensure that the best practices from other branches are being taken into consideration and implemented.

Education

• Higher Certificate: Banking, National Senior Certificate/ Matric (Grade 12)

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Job Summary

• Responsible for identifying and executing on continuous improvement opportunities, reporting and updating the knowledge management system. Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments. The MI/BI Analyst will have to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure, and aggressive timelines. Skilled in data analysis and programming, assisting the business to use the data they collect to understand trends, solve business problems, and monitor metrics. They assist with determining the data the company needs, structuring it in an appropriate format, analyzing the data using queries, and creating reports and visualizations for company decision-makers. To manipulate and prepare data for evaluation and reporting purposes, build data marts for different business users to view and use for analysis and decision making. To support and enhance intellectual business performance modelling and create measures that drive an optimal value management strategy. To enhance information in order to support optimal decision making.

Job Description

Key accountabilities 

• Deep Dive Analytics - Analyse the transactional behaviour, profitability, tendencies and trends throughout the life cycle of the client using SAS base, SAS Enterprise Guide, Advanced Excel, SQL, Visualisation tools and any tool that may be identified for analysis from time to time.  Collaborates with both business and technical teams to drive understanding of both the requirement and the solution being implemented
• Modelling - Develop end-to-end plans and designs of models required to support in-depth customer behavioural analysis and predictions.  Translate business requirements into a technical specifications
• Analytical Insights - Perform data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business as and when required.  Development of sustainable BI solutions to address business needs, and identify opportunities to improve processes and strategies with technology solutions and identify development needs in order to improve and streamline operations.
• Networking - Build and maintain relationships within relevant business units by creating an understanding of their requirements and gather feedback.  Liaise with stakeholders and keep them updated on progress of the development of requirements.  Communicates data driven insights to business analyst and/or business stakeholders.  Responds timeously and professionally to ad hoc business requests
• Validate, Collaborate & Research - Continuously explore ways to enhance business performance by analysing key profit / cost / process efficiency drivers, key indicators, relationships and trends.  Develop a thorough knowledge of products, systems, platforms and related reporting.

Education

• Bachelor`s Degrees and Advanced Diplomas: BMI - Business Management and Informatics

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Job Summary

• The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.

Job Description

Requirements:

• Strong Technology Background and strong evidence of working with a team to build a high performing team. Must have JIRA & Confluence experience with certification in Agile, Scum Master Skills. Experience with both development and delivery in Salesforce /Java / API integration will be a distinct advantage.
• Must be strong in communication at all levels including line manager reporting, stakeholder management as well as motivating and inspiring a team to great heights of delivery, including verbal, presentation, meeting co-ordination and reporting.
• Must be a go getter who does not let minor set backs disrupt their vision to achieve the objectives defined while bringing the team along in a healthy and collaborative way.

Delivery

• Lead multiple sprints.
• Ensuring SCRUM artefacts are maintained and updated
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to
• Ensuring code quality is maintained
• Developing plans to ensure delivery of teams’ work.

Transition to Agile

• Understand current development/delivery model and guide teams to adapt agile strategy.
• Satisfactory resolution of issues raised during transition.
• Support Project/Delivery Manager in planning and transition of releases.
• Providing expert guidance and assistance to colleagues for successful transition

Leading others and business skills

• Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
• Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
• Familiar with the details of at least one business area and has experience of liasing with peers in that area
• Is respected and consulted by business area peers and seen as a point of contact within the team
• Experience in creating and maintain sprint artefacts.

Delivery Capability

• Ability to maintain a dialogue in difficult situations
• Experience in maintaining and supporting multiple sprints
• Knowledge of major functions and features of workflow analysis tools
• Resolves major problems and fluently applies escalation and notification procedures for incidents

Management

• Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
• Experienced at leading or managing a variety of teams and projects.
• Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
• Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints

Application Management

• Understands how service support applies to own technical function:
• Has experience of incident & problem management disciplines
• Has experience of maintaining configuration items, raising changes and planning releases
• Has good operational knowledge of the service desk and incident systems
• Has experience in developing and maintaining technical reference documents
• Familiar with technical documentation standards, guidelines and best practices
• Working knowledge of scripting/utility tool component, features and facilities

Stakeholder Management

• Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
• Uses stakeholder management strategy effectively and knows how to navigate the organisation
• The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
• Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
• Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.

Education

• National Certificate: Information Technology