Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.
Core Description
Responsible for developing customer-centric strategies for increasing customer retention in both Mobile and Fixed subscribers; including loyalty and rewards programs that leverages the digital world, appreciates consumer and improve engagement. Also responsible to drive the implementation of these strategies by liaising with operational departments like sales, channel managers, IT and Marketing. Monitoring the implemented strategies in order to make adjustments, refinements and to measure ROI. Identity new opportunities for Telkom to differentiate its churn, loyalty & rewards programs to win & retain high value customers. Also responsible for in setting the ongoing vision for the loyalty and rewards programs by using consumer insights, market & technology trends and by tracking the customer experience.
Competencies
Functional Knowledge:
Functional Skills
Attitudes/ Leadership Competencies
Job Responsibilities
Required Certification
Qualifications
Experience
Special Requirements
Closing Date: 1st, March 2022
Build your CV for free. Download in different templates.
Join our happy subscribers