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  • Posted: Feb 25, 2022
    Deadline: Not specified
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  • Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.


    Read more about this company

     

    Manager: Mobile Build

    Core Description    
    Responsible for the effective management of Mobile Build in the region, ensuring an efficient and reliable mobile network. Implement and manage all functions pertaining to the region's Integrated Planning and Project Management Operations to maintain a positive customer experience.

    Competencies    
    Functional Knowledge

    • Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational System

    Functional Skills

    • Conceptual Ability; Interpersonal; Performance Achievement; Innovation; Problem Solving; Empowering Ability to empower the team; Technical; Diversity Management; Change Management

    Attitudes/ Leadership Competencies

    • Thought Leadership: Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
    • Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Values

    Job Responsibilities

    • Responsible for the management of Mobile Network Build in accordance with the business objectives:
    • Manage all functions pertaining to Integrated Planning and Project Management Operations
    • Develop and execute an operational plan
    • Obtain required information from key role players
    • Identify, implement and monitor targets & goals for environment
    • Responsible for planning of new technology, technology integration, technical product development and network upgrades
    • Build of mobile network and implement roll-out plan
    • Ensure cost effective pre-provision network is in place at the right time
    • Connecting customers to the network
    • Management and control of building activities outsourced to contractors and ensure quality checks on infrastructure
    • Implement human capital plan and work force planning  

    Required Certification    

    • None

    Qualifications    

    • Relevant 3 year degree/ diploma (at least NQF level 6), preferably in telecoms/ business-related field

    Experience    

    • 5 years relevant experience, preferably in telecoms/ mobile-related environment

    Special Requirements    

    • Valid driver's license
    • Willing to work outside normal working hours
    • Willing to travel and stay out overnight
    • Willing to be on standby

    Closing Date: 2nd, March 2022

    go to method of application »

    Snr Manager: Property Marketing & Advertising

    Core Description    
    Responsible for managing development and the execution of a wide range of information materials for external and internal audiences in real estate space. Establish and maintain corporate identity, design standards and policies. Manage staff of professionals plus freelance designers and consultants. Work with other units on marketing and advertising projects and programmes. Oversee and execute the outofhome (OOH) strategy
    which entails developing and rolling out of the next generation outdoor advertising media products as an alternative revenue stream given the significant infrastructure portfolio. 

    Competencies    
    Functional Knowledge

    • Corporate Real Estate product offerings; NonGLA exposure and management;
    • Market research practices and techniques; Principles, practices and techniques of marketing strategies;
    • Budget and cost analysis experience/ Financial management; Social media platforms; Project management; Outdoor media advertising;
    • Running large scope projects with crossfunctional departments and teams in public and private spaces;
    • Customer analytics and dynamics (behaviours/ needs); Customer segmentation; Management; Segmentation; Competitor propositions

    Functional Skills

    • Strategic thinker, Analysing data; Proficient computer skills; Interpersonal skills;
    • Business Plan Formulation; Marketing Techniques; Conflict Management; Negotiation Techniques; Communication (verbal/ written);
    • Presentation techniques; Conceptual Ability; Creative; Team leadership; Relationship management

    Functional Attitudes

    Decisive; Accurate; Initiative; Proactive; Customer Focused; Assertive; Integrity; Independent; Adaptability; Integrity; People Orientated; Professional; Results driven; Personal values to align with Telkom Values

    Job Responsibilities    

    • Conduct market research to identify focus areas and draw meaningful conclusions from data
    • Develop real estate marketing and advertising strategy
    • Manage the Outdoor media advertising programme of Gyro
    • Work with crossfunctional teams on marketing and advertising strategies that deliver solutions to the business
    • Develop and manage vendor relationships.
    • Develop and execute digital content, retention, and attraction strategies
    • Create advertising plans and content to impact target demographics
    • Design and prepare advertisements for target markets
    • Test concepts and review results with internal/external service providers
    • Test advertising ideas repeatedly and often to measure effectiveness
    • Negotiate advertising contracts and rates with agencies / service providers
    • Management of nonGLA environments
    • Establish and maintain Stakeholder relationships in both public and private sectors
    • Leverage tech capabilities within Telkom Groupexploit the IOT ecosystem
    • Identify gaps and opportunities in underserved markets and address
    • Focus on undersupplied outdoor media formats (large format, iconic, towers and digital) for impact
    • Form strategic relationships with existing media owners for coverage
    • Carve out own niche using the group#s capabilities and strengths

    Finance Management

    • Maintain the advertising budget, and make sure each campaign is a success
    • Ensure that advertising campaign budgets are delivered in a costefficient manner
    • Leverage marketing budgets of Telkom Group and commercial partners in addition to external revenue

    Required Certification    
    None

    Qualifications    

    • 3 year degree/ diploma in Marketing, advertising, communications or related fields (NQF level 6). Possession of postgraduate qualification/s in Marketing & Advertising will be an advantage.

    Experience    

    • 7 years experience in various forms of marketing and communications, at least 2 of which should be in management position

    Special Requirements    

    • Driver's license
    • Ability to work extended hours
    • Knowledge of retail and commercial property marketing management
    • Property development marketing (advantageous)

    Closing Date: 4th, March 2022

    go to method of application »

    Specialist: Incentives

    Core Description    
    Responsible for design, implement and maintain an incentive program, policies, and procedures for sales employees in Consumer Business Unit. The key focus is to perform sales and revenue data analysis, design, creation, maintenance for incentive purposes; to administer and implement sales incentive plans and pay-outs and data sourcing and analysis from multiple data bases/ source and reporting on incentives. The incumbent will provide professional and/or technical level support and guidance to sales employees on the incentives program. Integrate sales stats into key reporting processes across multiple sales organizations and create data reconciliation and administer sales incentive plans.

    Competencies    
    Functional Knowledge:

    Business processes; Data mining; Data warehousing; Data management; Tracking systems; Project management; Business analysis; Administrative procedures; Telkom policies and procedures

    Functional Skills
    Analytical; Computer applications; Problem solving; Communication; People skills; Approachable; Presentation; Written & verbal decision making; Attention to detail; Follow through & organisational ability; Logical thinker; Information management

    Attitudes/ Leadership Competencies
    Accurate; Assertive; Disciplined; Flexible; Integrity; Proactive; Professional; Results driven; Solution focused; Self-motivated; Takes initiative; Tolerant

    Job Responsibilities    

    • Prepare, calculate, and analyse monthly, quarterly, and annual sales data and incentive pay-outs
    • Load data (Comparison, correction, problem solving)
    • Reconcile sales incentive plans and payments
    • Respond to inquiries from the sales team in a timely, sensitive, and accurate manner
    • Develop, maintain, update, and utilize systems and processes critical to the reporting and tracking of incentives and sales metrics
    • Provide Reporting to Management and other Stakeholders
    • Work on projects to improve processes, compile and analyse data, presentations and report building
    • Solve sales incentive related business problems
    • Keep the company in compliance with all existing and proposed processes and policies
    • Perform in a challenging and extremely fast-paced environment,
    • Be flexible and be able to change direction when circumstances change

    Required Certification    

    • None

    Qualifications    

    • Relevant 3-year degree/ diploma (NQF level 6), preferable in IT/ finance/ commercial related fields

    Experience    

    • 5 years experience information management in either broad IT/ financial/ commercial environment and knowledge management

    Special Requirements    

    • Ability to travel. Flexible working hours.

    Closing Date: 2nd, March 2022

    go to method of application »

    Ops Specialist: Programme Coordinator

    Core Description    
    Provide administration functions, financial administration and coordination and support functions to the Project and Programme Management office (PMO) of Gyro Group in order to ensure effective management of the project portfolio.

    Competencies    
    Functional Knowledge

    Telkom Procedures; Legal Procedures; Telkom Policies; Documentation; Administration; Communication; Computer Software; Financial; Problem Solving; Reporting and presentation; PowerPoint, MS Excel, MS Word.

    Functional Skills

    Information Management; Computer Applications; Organizing Techniques; Decision Making; Performance Driven; Planning; Time management; Multitasking; Oral and written communication; Proactive; Organizational; Attention to detail; Interpersonal; Analytical.

    Functional Attitudes

    Decisive; Conscientious; Initiative; Assertive; Integrity; Proactive; Customer Focus; Team Player; Self Responsibility; Performance driven.

    Job Responsibilities    

    • Contract administration associated with the build projects
    • Coordinate the information required for progress updates as required (weekly, monthly, etc)
    • Maintain the PMO shared folder for project finance governance and compliance
    • Report on the completeness of information loaded onto Gyro SharePoint including suppliers' details
    • Interaction with internal audit and coordinate the submission of information requested by Audit including access to shared folder
    • Coordinate the information and activities at the various stages of the Procure-to-Pay compliance process
    • Coordinate information and prepare monthly spent analysis
    • Validate invoices against milestones and artefacts uploaded onto SharePoint
    • Coordinate information from vendors for reporting on capex budget and monitor utilization
    • Coordinate and compile project closeout documents including associated paperwork
    • Liaise with finance division to ensure that the processing of supplier payments is done within required timeframes
    • Prepare and coordinate documentation for raising purchase orders
    • Perform contract administration, including validation of milestones being claimed by various parties
    • Update the progress reports including dashboards on the Mast and Tower systems and track supplier performance
    • Coordinate the closeout information from vendors and professional teams including amendments of purchase orders
    • Update Benefits tracking reports including information from vendors
    • Keep a schedule of all contracts# expiry dates including associated annexures
    • Manage and track manufacturing orders
    • Onboard vendors onto the various platforms and coordinate the submission of vendor details to IT department including maintenance of access to the portal
    • Upload information onto Gyro IT portals including Ariba, SharePoint, ICRES, Tarantula, etc.
    • Work with ICRES portal: Verification of ICRES Numbers including creation workflows
    • Arrange and coordinate work references with relevant stake holders
    • Keeping register of Landlord queries and coordinate data sets between Property Management and Mast & Towers Vendors
    • Take minutes and coordinate PMO meetings and diaries

    Required Certification    

    • None.

    Qualifications    

    • 2 year qualification in Project Management (NQF level 5) or related field. Qualification in Quantity Surveying will be an advantage

    Experience    

    • 5 years relevant experience in Project and Programme management

    Special Requirements    

    • Prepared to work overtime.
    • Valid driver's license.

    Closing Date: 25th, February 2022

    go to method of application »

    Ops Specialist: Submarine Cables

    Competencies    
    Analytical; Communicating; Computer Applications; Negotiation Techniques; Commercial; Problem Solving; Stress Handling Techniques; Telkom Procedures; Transmission Systems; International Network Infrastructure & Design; English.
    Job Responsibilities    
    The incumbent will be required to:

    • prepare Facility Ownership Databases;
    • Update Information Systems;
    • Compile Reports;
    • Develop Multiplex and Routing Plans;
    • Maintain System Documentation/Correspondence;
    • Monitor International Route Performance;
    • Manage International Network Capacity;
    • Provide Quotes for Capacity on International Network

    Required Certification    

    • None

    Qualifications    

    • Relevant 3 year Degree/Diploma (at least NQF 6)

    Experience    

    • 3 years experience in a Transmission environment

    Special Requirements    

    • Must be prepared to travel and be away from home for periods of time.
    • Work overtime
    • Have a valid driver's license
    • Applicants with a strong transmission and OSNet engineering background will have an advantage. They must understand international network design, capacity sourcing and building relating to providing telecomminication services on the submarine cable networks.
    • Preference will be given to AA candidates.

    Closing Date: 28th, February 2022

    go to method of application »

    Ops Manager: Core Network Field Ops -Milnerton

    Core Description    
    To manage/ supervise the maintenance, operational and services commissioning activities of a geographical or functional area, of the core communications network. This includes non voice and megaline services and the commissioning thereof, through planning, leadership, coordination, measurement and control, to optimally use resources to ensure that the network is functioning at acceptable standards.

    Competencies    
    Functional Knowledge

    • Communication; Telkom Procedures; Business Plan; Telkom Policies; Coaching; Customer Needs.

    Functional Skills

    • Conflict Management; Decision Making; Problem Solving; Performance Management; Team Leadership; Stress Tolerance.

    Attitudes/ Leadership Behaviour

    • Decisive; Open Mindedness; Customer Focus; Approachable; Proactive; Adaptability

    Job Responsibilities    

    • Implemented Operational Plan
    • Managed Performance
    • Implemented Conducive/Legislative Environment
    • Managed Resources

    Required Certification    

    • None.

    Qualifications    

    • Relevant 3 year technical qualification and relevant modular training (at least NQF level 6) and /OR 
    • Grade 12 with maths & science and relevant modular training (NQF level 4) and

    Experience    

    • 3 years relevant experience at Operational level OR
    • 5 years relevant experience at Operational leve

    Special Requirements    

    • Valid driver's license

    Closing Date: 2nd, March 2022

    go to method of application »

    Specialist: Retentions & Loyalty

    Core Description    
    Responsible for developing customer-centric strategies for increasing customer retention in both Mobile and Fixed subscribers; including loyalty and rewards programs that leverages the digital world, appreciates consumer and improve engagement. Also responsible to drive the implementation of these strategies by liaising with operational departments like sales, channel managers, IT and Marketing. Monitoring the implemented strategies in order to make adjustments, refinements and to measure ROI. Identity new opportunities for Telkom to differentiate its churn, loyalty & rewards programs to win & retain high value customers. Also responsible for in setting the ongoing vision for the loyalty and rewards programs by using consumer insights, market & technology trends and by tracking the customer experience.

    Competencies    
    Functional Knowledge
    :

    • Business Acumen; Marketing Practices; MS Office (Excel, Word, Power Point); CVM and Loyalty Management, E-Commerce, Digital Marketing

    Functional Skills

    • Presentation Techniques; Planning; Decision Making; Problem Solving; Communication; Innovation; Analysis; Experience of launching consumer or business facing technology-led offers or service (e.g. mobile apps, ecommerce systems); Exposure to marketing and an understanding of the importance of end consumer/ user when designing systems or processes; Ability to generate and apply insights to develop a consumer proposition; Experience launching new consumer products or features, preferably in a digital environment

    Attitudes/ Leadership Competencies

    • Adapting & Responding to Change; Adhering to Principle & Values; Challenge Driven/ Goal Orientated; Concern for Excellence; Decisive; People orientated; Resilient

    Job Responsibilities

    • Insight into Churn Trends & reasons are key to enable to build strategy and associated initiatives.
    • Request applicable reports as per OLA's from customer insight specialist & channel/ operational partners regarding churn behaviour.
    • Analyse churn reports received from various stakeholders and Interpret reports in order to understand churn trends and reasons.
    • Develop and determine a loyalty membership strategy to deliver acquisition, retentions, active participation and share of wallet from member segments.
    • Lead multiple stakeholders, product team, customer research, channels, and technology leaders, in the discovery process to define optimal loyalty and rewards experiences.
    • Set and prioritize program roadmaps and go-to-market approach, drive validation of all concepts and program enhancements.

    Required Certification    

    • None

    Qualifications    

    • Relevant 3-year degree/ diploma (at least NQF level 6), preferably in marketing

    Experience    

    • 5 years relevant experience, preferably in Marketing environment. 2-3 years experience in managing customer Retention, Loyalty and platform personalization programs in a digital/ E-commerce space.

    Special Requirements    

    • Driver's license, willing to travel, working overtime.
    • Excellent analytical and logic reasoning ability.

    Closing Date: 1st, March 2022

    go to method of application »

    Specialist: Assurance Management

    Core Description    

    • Responsible to develop solutions that encompass customer management, product modelling, ordering, billing as well as integration to back end and third-party network services.
    • Responsible for building assurance and self-service capabilities and participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of applications developed.

    Required Certification    

    • Industry or development platforms certifications advantageous

    Qualifications    

    • 3-year Degree/ Diploma or equivalent qualification (NQF level 6) (IT, Computer Science, Information Systems, Engineering)

    Experience    

    • 5 years experience, including experience as a Java developer. Telecommunications experience and TM Forum API and Process understanding advantageous. Technical/ Systems design experience an additional advantage.

    Special Requirements    

    • Proven track record of project delivery on Java based applications.
    • Solid experience building applications and integrating
    • The ability to build applications within an enterprise environment
    • Understanding of software development cycles and quality assurance processes
    • Hands on experience in designing, developing and implementing applications using Java EE platforms
    • Custom module and API development
    • Great OO skills, including strong design patterns knowledge
    • Microservices development and container deployment experience
    • Experience in an Agile and Scrum environment
    • Experience with Relational databases -JSP, JDBC, Java Servlets, Javabeans/EJBs, SQL, JavaScript, HTML • Understanding of DevOps environment
    • Experience in API implementation and life cycle management

    Closing Date: 15th, March 2022

    Method of Application

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