Specialist Sales Field Technical at Toyota

KEY JOB FUNCTIONS:

• A vacancy reporting to the Regional Technical Manager exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

• Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
• Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
• Assist dealers with technical and customer queries.
• Ensure dealer complies with Warranty rules to avoid redebits and rejections.
• Manage the policy budget provided for out of warranty on known technical problems correctly.
• Ensure that the budget is adhered to.
• Manage special service campaigns/recalls to achieve set company targets.
• Assist CCC (Customer Call Centre) with customer complaint resolution.
• Regular scheduled dealer and fleet owner visits.
• Maintain job related administration functions and records.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
• Trade qualification (Technical Diploma) – trade test both theory & practical
• Working experience as a qualified automotive technician.
• Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
• Relevant experience in the technical and retail environment of the motor industry would be an advantage.
• Fully computer literate including literacy, MS Office, and outlook.
• Report writing skills are a requirement.
• A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
• Will be required to travel.

COMPETENCIES:

• Technical knowledge and skills.
• Planning and organising.
• Information monitoring.
• Customer focus and service orientation.
• Self-management.
• Financial management and control.
• Strong communication skills (Verbal & Written)
• PC skills