Specialist: Technician - Service (Isando) at Motus Holdings Limited

Purpose

• The main purpose of the job is to provide technical and diagnostic expertise within the service department and in doing so, advice colleagues on best practice methodologies for repairs and improvements as per customer requirements.

Specific Role Responsibilities

• To carry out diagnostic work and support mechanics as instructed by the Foreman
• To provide advice and support to mechanics on technical matters
• To carry out fault diagnosis to aid and speed vehicle servicing
• To ensure diagnostic equipment is used for vehicle examinations
• To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time
• To ensure standards maintained with vehicle care and safety whilst performing functions
• To ensure vehicles are returned to the customer after service in a neat and clean condition
• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
• To recommend purchase of capital equipment.

Admin functions:

• To complete forms and documentation included in the company's service routine.
• To draft and prepare any reports required.
• Ensure effective communication with staff, across departments, with customers and service providers.
• Willingness to participate in marketing campaigns when required for the furtherance of the business.

Qualifications and Experience

• Completed Technician Qualification
• Minimum 5 years’ experience working as a technician in commercials.

Skills and Personal Attributes

• Mechanical insight.
• OEM required technical training course successfully mastered.
• Problem solving and moto vehicle fault finding skills. Mental alertness.
• Team player and Interpersonal competence. Customer orientated.
• Decision making and action orientated.
• Need excellent - Fix right first time track record.
• Knowledge of Audi operating computer programs.
• Be able to use Manufacturer diagnostic equipment / computer (Vas Machines) 2 - 3 Years technician experience. 
• Brand product training.
• Have sound English communication and writing skills to accurately record findings and work on job cards.
• Need computer skills.