Latest Recruitment at Motus Holdings Limited

Job Description

• The cashier is responsible for the way customers and visitors experience support. They are the first point of contact for customer support, customer enthusiasm and customer loyalty and represents the brand. Cashier job description involves the ability to deliver quality service to customers. Cashiers need to accurately, promptly and courteously inform customers about prices, the parts and services and expected completion times.

Specific Role Responsibilities
Job Objectives

• Ensure paging system is on first call back after no reply
• Computes or re-computes the customer's final bill using the dealership computer system.
• Receives and issues a receipt for cash, EFT and credit card payments, following the procedure set out for accepting payment
• Records amount received in the computer and secures monies in the register/drawer.
• Makes change and issues receipts to customers.
• Reviews and records totals as shown on the receipt tape and verifies against cash on hand.
• Refers customers who have additional questions or complaints to the service advisor or other appropriate person.
• Greets customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
• Ensure that work areas and customer waiting areas are kept clean.
• Reconcile payments received with invoiced amounts and prices of parts.
• Observing operations relevant to the customer with the aim of better handling customer requests without compromising reliability and deadlines.
• The booking clerk has the necessary role of conveying information that promotes communication and information between customers, the service area and the sales area. This requires accurately assimilating and imparting information.
• Accepting customer complaints amicably and forwarding them to the appropriate person.

Qualifications and Experience
Knowledge, Skills and Qualifications:

• A minimum of 3 years’ Cashier experience is essential.
• Must have a clear Criminal Record.
• A minimum of Grade 12.
• Motor industry experience will an added advantage.
• Must have excellent verbal communication skill.
• Administration skills.

Skills and Personal Attributes

• Written communication skills.
• People / customer interaction skills Diplomacy / resilience / dealing with pressure.
• Problem resolution / decision-making.
• Team working skills.
• PC Skills.
• Customer focus
• Basic technical understanding (essential).
• Additional language would an advantage.

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Purpose

• The main purpose of the job is to provide technical and diagnostic expertise within the service department and in doing so, advice colleagues on best practice methodologies for repairs and improvements as per customer requirements.

Specific Role Responsibilities

• To carry out diagnostic work and support mechanics as instructed by the Foreman
• To provide advice and support to mechanics on technical matters
• To carry out fault diagnosis to aid and speed vehicle servicing
• To ensure diagnostic equipment is used for vehicle examinations
• To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time
• To ensure standards maintained with vehicle care and safety whilst performing functions
• To ensure vehicles are returned to the customer after service in a neat and clean condition
• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
• To recommend purchase of capital equipment.

Admin functions:

• To complete forms and documentation included in the company's service routine.
• To draft and prepare any reports required.
• Ensure effective communication with staff, across departments, with customers and service providers.
• Willingness to participate in marketing campaigns when required for the furtherance of the business.

Qualifications and Experience

• Completed Technician Qualification
• Minimum 5 years’ experience working as a technician in commercials.

Skills and Personal Attributes

• Mechanical insight.
• OEM required technical training course successfully mastered.
• Problem solving and moto vehicle fault finding skills. Mental alertness.
• Team player and Interpersonal competence. Customer orientated.
• Decision making and action orientated.
• Need excellent - Fix right first time track record.
• Knowledge of Audi operating computer programs.
• Be able to use Manufacturer diagnostic equipment / computer (Vas Machines) 2 - 3 Years technician experience. 
• Brand product training.
• Have sound English communication and writing skills to accurately record findings and work on job cards.
• Need computer skills.

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Position Overview

• The purpose of the position is to apply accepted accounting principles and procedures to analyze financial information; prepare accurate and timely financial reports and statements; monitor the implementation of financial practices, activities and processes in order to deliver on financial plans and objectives; and to ensure appropriate accounting control procedures and governance standards are maintained. To furthermore manage the activities of the team reporting into this role

Specific Role Responsibilities
Job Outputs: 

• Compile management accounts including budgets, forecasts, cash flows, variance analysis and commentaries.
• Ensure compliance with International Financial Reporting Standards.
• Preparation of financial forecasts and annual budgets.
• Meet Weekly, Monthly, Quarterly, Annual reporting requirements.
• Completion of yearly tax packs.
• Controlling income and expenditure.
• Monthly variance analysis of financial statements.
• Ensuring compliance with tax legislation.
• Review of weekly and monthly payments to creditors.
• Preparing month-end journals.
• Ensure all balance sheet reconciliations are compiled and reviewed.
• Clearing balance sheet recon items within 30 days.
• Completion of VAT returns and VAT reasonability.
• Weekly Inter-Divisional loan account balancing.
• Developing and managing financial controls and procedures.
• Liaise with internal and external auditors.
• Communicating with branches with regards to queries, order etc.
• Identify opportunities to minimise cost or increase revenue.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Management of direct reports, ensuring an optimal working environment.
• Ensure timely and clear contracting and evaluation of performance expectations with direct reports in line with identified objectives; providing feedback and operational support where required.

Qualifications and Experience
Minimum Experience:

• Minimum 5 years’ experience post qualifying within a similar environment which is very fast-paced and handles significant volumes.
• 1-3 years supervisory/team management experience within a financial environment

Minimum Qualification:

• BCom Accounting or equivalent financial qualification (NQF7).

Minimum Requirements:

• A code 08 unendorsed driver’s license and own transport.
• Highly proficient in Excel with a fair knowledge of Microsoft Suite of products.
• Relevant experience using Automate – highly desirable.
• Essential to note: Must be willing to work overtime at month-end and as-and-when required.

Skills and Personal Attributes
Competencies:

• Communication: Able to communicate professionally at multiple levels.
• Financial Accounting
• Financial and Accounting Control
• Financial and Performance Reporting
• Financial Management
• Financial Acumen
• Excellent analytical skills.
• Planning, monitoring, evaluation and reporting.
• Decision-making
• Accuracy
• Meticulous attention to detail, personal presentation and punctuality required.
• Problem-solving
• Time Management, including the ability to respond to and resolve queries and issues in the minimum amount of time.
• Able to work independently and under pressure.
• Conflict Management
• Team Management

Personal Attributes:

• Committed
• Professional
• Resilient
• Process-oriented
• Hardworking
• Deadline driven
• Proactive, results-driven individual with a track record of success in area of accountability.
• Ability to deal with colleagues in a professional, diplomatic, polite and rational manner even when under pressure.

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Position Overview

• The purpose of this position is ensuring that the branch maximizes gross profit and unit sales, Rand sales and 2nd gross targets are met.

Specific Role Responsibilities

• Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
• Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
• Stock and Asset Management - ensuring that stock and cash is managed accordingly.
• Communicating all procedural requirements to Branch personnel and ensuring implementation thereof.
• Ensuring that required reports are forwarded timeously.
• Meeting with all staff at least once a month to discuss the following: o Month end results.o Local marketing activities. o Business opportunities. o Weaknesses and ways to counter them.
• Ensuring that all F&I administrative functions and compliance are efficiently carried out by Branch personnel.
• Ensuring that all Branch staff are trained on internal courses as well as on the job training to maximise efficiency and productivity.
• Carrying out performance appraisals as required.

Qualifications and Experience
Minimum Experience: 

• 3-5 years relevant experience

Minimum Qualification:

• Grade 12 
• NCA qualification

Minimum Requirements: 

• A valid Driver’s License. 
• Computer literate 
• Some understanding of the compliance governing the retail industry would be an advantage. 
• Help develop a culture for professional collaboration, team building, consensus building, and conflict resolution. 
• Knowledge of the area’s most spoken languages an advantage.

Skills and Personal AttributesCompetencies:

• Business and operations management.
• Excellent sales and marketing skills.
• Good report writing skills.
• Customer and sales management.
• Personnel management skills
• Time Management skills 
• Planning, monitoring, evaluation and reporting.
• Managerial competence
• Ability to effectively communicate goals, objectives, problems and solutions to staff and management.
• Negotiation skills
• An understanding of Auto Pedigree products and services.
• Sound knowledge of business and accounting principles. 
• Ability to comprehend stock balance, asset and ledger reports.
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
• NetworkingPersonal Attributes:
• Committed
• Professional
• Resilient
• Honesty and integrity in all business dealings. 
• Well groomed 
• Energetic

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Position Overview

• The purpose of the position is to provide an effective transport service as per agreed standard operating procedures and legislative requirements. To deliver and collect goods, documentation, vehicles and customers at required destinations in a safe and proper manner.

Specific Role Responsibilities

• Cleaning of vehicle interior and exterior to our high standards on showroom floor
• Vehicle quality control, including identification and reporting of expired license vehicles, srvice due and any other issue that does not conform to our quality standards also including vehicles received from other locations and  or suppliers. 
• Refueling vehicles, checking tyre pressure and oil/water/other fluids.
• Delivering vehicles to customers and internally to other branches in accordance with our procedures.
• Delivering to and fetching of documentation from banks, suppliers, Internal within the company and customers.
• Maintaining cleanliness of premises. 
• Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers .
• Other duties on request of the Branch Manager.

Qualifications and Experience
Minimum Experience

• 2 years' and more of relevant experience 

Minimum Qualification

• Grade 12

Minimum Requirement

• Valid, unendorsed Code 8 driver’s license (at least 2 years old)
• Computer literate (basic level will suffice)
• Must be fully bilingual and able to communicate with customers effectively in English.
• Able to read a map.
• Skills and Personal Attributes
• Good interpersonal skills to support excellent face-to-face customer relations.
• Flexible and self-motivated.
• Honest, trustworthy and highly responsible.
• Neat and presentable.
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• A team player.

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Position Overview

• The purpose of the position is minimizing risk to the business by monitoring active accounts and managing the credit terms and limits of these accounts through collecting payments timeously. This is done through meeting customer requirements for payment and professionally communicating indebtedness to customers, thereby delivering excellent customer service and reducing/preventing bad debt losses.

Specific Role Responsibilities

• Telephonic and electronic collections of all amounts due. KPI would be to log a minimum of 32 customer contacts daily.
• Conduct regular customer visits to build and maintain good customer relationships, and proactive prevention of issues developing.
• Ensure that at least 100% average of the monthly targeted collections is achieved.
• Investigating and logging all queries on outstanding accounts, following up and providing feedback to the customer once queries have been resolved.
• Analysis of overdue amounts on accounts to highlight areas of improvement or problems to be attended to.
• Regular reporting and feedback regarding problem accounts. Escalation of problem accounts to the Credit Manager within prescribed time frames.
• Processing and allocation of all payments received as per the daily bank statement and deposit slips strictly in accordance with the remittance advice from the customer.
• Preparation of journals with supporting documentation. Filing, record keeping and various other admin duties.
• Effectively minimize bad debt and increase collectionsQualifications and ExperienceMinimum Experience
• 3 years in a senior credit control environment

Minimum Qualification

• NQF Level 4 (Matric or equivalent)

Preferred Qualification

• Credit Management II, BCom in Finance, or similar tertiary qualification in Finance. – advantageous

Minimum Requirements

• Valid unendorsed driver’s license
• Multilingualism would be an advantage
• MS Excel – intermediate skillsSkills and Personal AttributesCompetencies:
• Communication skills in English (read, write & speak)
• Planning and organizing skills
• Punctual
• Attention to detail
• Able to work under pressure.
• Interpersonal skills
• Client relationship building
• Listening skills
• Assertiveness
• Initiative
• Persuasiveness
• Results driven and orientated
• Business acumen
• Financial acumen
• Excel skills

Personal Attributes:

• Self-motivated, trustworthy and highly responsible.
• Friendly, approachable
• Reliable
• Drive / Self Development

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Position Overview
The Commercial Sales Manager will be responsible for the following:

• Volume dealer experience 45 new cars per month 
• Must be able to run a team of experienced and inexperienced sales executives
• Drive productivity of the sales team, in line with minimum standards
• To conduct training for the team
• Must have a solid understanding of Higher Gear and how it can be used to drive salesProven track record in sales

Specific Role Responsibilities
OBJECTIVES AND KEY TASKS 
Improved Profitability:-.

• To ensure sales/profit forecasts are achieved as per Dealer Principal.
• Sales cost not to exceed as per Dealer Principal requirements.
• Rate of stock turnover to be not less Dealership requirements.
• To ensure increase of local market penetration
• To ensure new car stock value does not exceed figures as per Dealership requirements
• To ensure utilisation of showroom and forecourt sales space
• To maximize sale of extras by attaining sales as per Dealership requirements
• To monitor advertising to ensure budget is not exceeded.
• To monitor all contracts and leads 
• To formulate sales targets for each sales person and ensure that these are achieved 
• To ensure that sales staff receive new model launch training.
• To ensure that all car stock, new and old, is sold at a profit 

Customer Satisfaction:

• To improve the conversion of showroom callers to sales by – as per Dealership Requirements..
• To ensure that customer complaints attributable to sales staff do not exceed as per Dealership requirements.
• To ensure that all sales staff in "face-to-face" contract receive customer relations training.

Cost Control:

• To examine monthly/quarterly management accounts 
• To monitor new car stock 
• To examine monthly/quarterly management accounts to ensure that debtor days do not exceed as per Dealership requirements.

LIMITS OF AUTHORITY:Capital 
Expenditure:-

• (State in full as agreed with Dealer Principal showing split between new and used car operations).-

Personnel:

• Recruitment and dismissal of all Staff within agreed limits.

-Operational:

• Authorisation to order new cars or purchase/trade-in of new vehicles within agreed targets and forecasts. Authority to proceed on credit sales applications and determine discounts within agreed limits.

MAIN JOB FUNCTIONS:
Staff:

• To establish the staffing levels required to achieve departmental objectives.
• To select, hire, train and develop sales department staff.
• To identify departmental training needs in conjunction with training staff.
• To ensure resultant training programmers are completed and adequate records maintained.
• Establish and administer "in-dealership" training as required to cater for new model launches.
• Operate staff performance and appraisal systems and ensure action taken on results.
• Establish and review sales basic pay and incentive schemes..

Administration:

• Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.
• Review with Dealer Principal all activities and reporting systems within department.
• Ensure that adequate safety and security procedures exist and are operated.
• Monitor cleaning of new and used car stock.
• Monitor cleanliness of showroom, forecourt sales area and other sales-related areas..

Communications:

• Maintain good liaison with other managers.Advise Dealer Principal and all other managers on sales matters.
• Advice subordinates on appropriate sales related matters.
• Maintain direct liaison with manufacturers’ representatives and all other contracts.
• Propose special sales promotions as appropriate.
• Ensure adequate stocks of car and product display material is available.. 
• Marketing:
• Formulate marketing plan, initiate and conduct new car launches and promotions.
• Formulate marketing plan and initiate used car sales promotions.. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
• Handle customer complaints and ensure corrective action is taken.
• Maintain record of customer complaints or congratulations for analysis and use as required.. 
• Finance:
• Review all pricing policies, discounts and "trade-in" dealings to maintain dealership profitability.
• Monitor costs and general condition of demonstrator fleet.Monitor sales department financial performance weekly.
• Monitor credit and finance commission income to ensure budget requirements are met.
• Monitor outstanding debtor situation and take appropriate action.oValuation of trade in carsoManagement of the Higher Gear systemoManagement of the Bid4Cars valuation systemoDue diligence with regards to supplier workmanship and pricing

Qualifications and Experience
EXPERIENCE, QUALIFICATIONS AND TRAINING

• Sales management and marketing skills, knowledge and experience.
• Ability to manage and administer a department, to provide organisation, systems and leadership.
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Able to motivate a sales team to achieve objectives.
• Sales qualification, technical qualifications an added advantage. 

Minimum experience required: 

• 3 years in a similar environment2. 

Minimum Qualification: 

• Higher Certificate. 
• Volume dealer experience 45 new cars per month 
• Manage a team of 8 Sales Executives. 
• Financial, online and marketing experience will be favourable. 
• Internal and external complaint management and resolution will be favourable 

Skills and Personal Attributes

•  Ambitious (Our goal is to be the number one dealer in the country)
•  Driven (The hours will be long, (07:30 -18:00) 6 days a week and public holidays, the pressure will be intense but it will be rewarding)
•  Innovative (must be able to think outside the box and come up with new ideas to maintain the number one position, web business will be a key focal area )
•  Team Player (You will be required to work with and support other department managers)
•  Exceptional leadership skills (You will be required to lead by example and operate with integrity)

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Position Overview

• The purpose of this position is deliver efficient, friendly customer service; and to ensure that every renter receives a vehicle on time, that meets our quality and safety standards.

Specific Role Responsibilities
Job Outputs: 

• Cleaning of vehicle interior and exterior to our high standards.
• Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.
• Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
• Delivering vehicles to customers in accordance with our procedures.
• Handling vehicle check-ins in accordance with company, quality control and claims procedures.
• Maintaining cleanliness of yard and other surrounding areas.
• Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
• Other duties on request.

Qualifications and Experience
Minimum Experience:

• 2 years relevant driving experience

Minimum Qualification:

• NQF Level 4 (Grade 12 or equivalent)

Minimum Requirements:

• Valid, unendorsed Code 8 driver’s license (at least 2 years old)
• Computer literate (basic level will suffice)
• Able to read a map.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Skills and Personal Attributes
Competencies:

• Communication skills (comfortably conversant in English/ read & write)
• Good interpersonal skills to support excellent face-to-face customer relations.
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• A team player.

Personal Attributes:

• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings.

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Position Overview

• The purpose of this position is deliver efficient, friendly customer service; and to ensure that every renter receives a vehicle on time, that meets our quality and safety standards.

Specific Role Responsibilities
Job Outputs: 

• Cleaning of vehicle interior and exterior to our high standards.
• Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.
• Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
• Delivering vehicles to customers in accordance with our procedures.
• Handling vehicle check-ins in accordance with company, quality control and claims procedures.
• Maintaining cleanliness of yard and other surrounding areas.
• Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
• Other duties on request.

Qualifications and Experience
Minimum Experience:

• 2 years relevant driving experience

Minimum Qualification:

• NQF Level 4 (Grade 12 or equivalent)

Minimum Requirements:

• Valid, unendorsed Code 8 driver’s license (at least 2 years old)
• Computer literate (basic level will suffice)
• Able to read a map.

Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Skills and Personal Attributes
Competencies:

• Communication skills (comfortably conversant in English/ read & write)
• Good interpersonal skills to support excellent face-to-face customer relations.
• Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• A team player.

Personal Attributes:

• Committed
• Professional is all aspects of conduct, grooming (neat and presentable).
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
• Driven for both individual and team goal achievement.
• Trustworthy, highly responsible, honesty and integrity in all business dealings.

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Position Overview

• The Sales Manager is fully responsible for managing the sales team, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.

Specific Role Responsibilities
Key Duties and Responsibilities:

• Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
• Developing the necessary sales organization to meet sales and profitability objectives.
• Ensuring optimum stock of vehicles on premises.
• Ensuring cost control to budget within the department.
• Ensure adequate product display material is available.
• Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
• Monitor financial performance of sales department weekly.
• Ensure that customer complaints are dealt with timeously and effectively.
• Ensure that vehicle is delivered according to OEM quality and safety standards.
• Ensure that departmental customer satisfaction/ expectation targets are met.
• Ensure direct and indirect costs remain within Company prescribed parameters.
• Ensure that Sales Executives receive new model launch training.
• Establish the staffing levels and the training required to achieve sales objectives.
• Ensure that all floorplan activities are monitored.
• Ensure stock level is kept within company policy requirements.
• Maximize sale of back-end products.

Qualifications and Experience
Experience and Knowledge Required:

• A minimum of 10 years vehicle sales experience within the motor vehicle industry. Relevant experience in new car sales is essential.
• A minimum of 3 years experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is essential.
• A previous successful track record in sales is required.
• Knowledge & understanding of OEM target management and variable margin programmes required.
• Prior experience in Chery sales or similar brand - highly desired.
• Sales compliance management required.

Qualifications Required:

• Senior Certificate (Grade 12)
• A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.

Other Requirements:

• Valid, unendorsed drivers license and the ability to competently and legitimately drive.
• Computer literate: MS Office and dealer lead management system.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

Skills and Personal Attributes
Skills/ Competencies:

• Communication (spoken and written business communication).
• Interpersonal skills (building rapport
• Sales management and marketing skills, knowledge and experience in the retail automotive context is necessary.
• Business acumen/ commercial astuteness
• Relationship management with OEM and other relevant stakeholders.
• Customer service management

Personal Attributes:

• Professional
• Highly results driven and orientated
• Highly self-motivated and constantly driven to achieve more.
• Highly resilient and able to maintain a positive outlook.
• Ethical
• Calm under pressure; able to keep emotions under control.
• An adapter; someone who can adapt their interpersonal style to suit different people or situations.
• A team player
• Reliable

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Main Purpose:

• Overseeing fleet sales department, this position is regarded as a key management role and will be suited to an experienced fleet sales manager who has the ability to attract clients; provide excellent customer service; motivate staff; exceed targets, and portrays excellent leadership.
• You would generally be responsible for the day to day activities to develop and implement an effective and sustainable fleet sales business for the Dealership in order to enhance overall sales and profitability

Specific Role Responsibilities

• Reporting to the Dealer Principal, the Fleet Sales Manager is fully responsible for the management of Fleet Sales, which includes:

Job Objectives

• To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted
• To penetrate the vehicle market in a well-organized, trained and professional
• To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are
• Assisting the Dealer Principal in formulating Sales Policy.
• Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast and targets.
• Developing the necessary sales organisation to meet sales and profitability objectives.
• Ensuring optimum stock of cars on premises.
• Managing the relationship with the OEM’s sales department and achieving the targets set by the OEM.
• Ensuring cost control to budget within the department.
• Increase sales performance of the Lindsay Saker fleet sales through effective management.
• Managing the budget and the current fleet owner data basis.
• Execute sale deals, assist with developing and implementing approved marketing plans.
• Build business partnerships with fleet sales customer / groups through regular customer visits and maintain continual, appropriate contact to increase sales.
• Monthly reporting of fleet sales, visitation schedule.
• Manage and exceed monthly budgeted targets.

Qualifications and Experience
Minimum Qualifications:

• Matric Grade 12 (Essential).
• Tertiary qualification (Desirable).
• Valid Driver’s License.
• Preferably Volkswagen Sales Management certification will be an advantage.
• Diploma or applicable marketing qualification will be an advantage.
• Advanced knowledge in Microsoft Office:? excel, word, and PowerPoint.
• Experience in fleet Management Sales.

Minimum Experience

• Premium brand Vehicle Sales - > 1.5 years.
• Proven track record of an average CSI rating above national.

Skills and Personal Attributes

• Know the Automotive industry.
• Have Market intelligence.
• Presentation skills to corporate group. 
• Understanding of sales and marketing principles.
• Corporate governance requirements.
• Business writing skills.
• Team Player .
• Building customer relationship.
• Networking.
• Digital media marketing.
• Business etiquette.
• Professional selling skills.
• Previous experience in fleet sales.
• Know the Automotive industry.
• Have Market intelligence.
• Presentation skills to corporate group.
• Understanding of sales and marketing principles.
• Corporate governance requirements.
• Business writing skills.
• Team Player.
• Building customer relationship.
• Networking.
• Digital media marketing.
• Business etiquette.
• Professional selling skills.
• Previous experience in fleet sales.

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MAIN PURPOSE:

• To, grow, manage and retrain new and current customers in order to meet required sales volumes that contribute to overall company growth and superior customer service. Maintaining long-term relationships with clients through effective after-sales support.

Specific Role Responsibilities

• To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted Market 
• To penetrate the vehicle market in a well-organized, trained and professional manner 
• To identify new and maintain current customers, to maximize sales. 
• To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are maintained 
• Achieve and exceed targeted sales units and first gross profit.
• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing and promotions.
• Attend regular sales meetings.

Qualifications and Experience
Educational Requirement

• Matric Grade 12 essential, Tertiary qualification (Desirable), Driver’s license,
• VWSA – Preferably  Sales certification will be an advantage
•  

Experience Requirement

• Premium brand Vehicle Sales - > 1.5 years
• Proven track record of an average CSI rating above national.
• A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands
• successfully is an advantage.
• Relevant experience in Fleet Sales is highly desired.
• Solid Fleet Sales background would be of advantage.
• A proven track record of meeting monthly targets.
• Experience in cold calling to develop a client base.

Skills and Personal Attributes
Skills and Expertise

• Networking skills (Essential),
• Negotiation skills (Essential,)
• Planning and organizing (Essential),
• Computer Literacy (Essential),
• Communication skills (written and verbal) (Essential).
• Selling skills (Essential).
• Work more than 9 hrs per day, to be able to exceed targets
• Ability to cope with rejection.
• Confidence (Essential).
• Self-motivation and ambition (Essential).
• People Orientated (Essential).
• Cultural Diversity (Essential).
• Sound ability to manager conflict (Essential).
• Entrepreneurial thinking.

Competency Required

• Communication skills in English (read, write & speak)
• Interpersonal ability; working with people, relating to others and networking.
• Selling skills
• Customer orientation
• Persuading and Influencing
• coping with pressure and setbacks; able to work productively in a pressurized environment.
• Initiative and problem-solving abilities
• Delivering results and meeting customer expectations

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Job DescriptionThe Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:

• To maximise service sales by using professional sales techniques
• To ensure the security of cash taken
• To create customer confidence in the brand by ensuring professional and knowledgeable performance
• To ensure the highest level of efficiency and courtesy when dealing with the customer
• To record customer's details and requirements accurately by means of a Job card
• To record and update service history and vehicle details accurately
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle To perform daily follow-ups with customers To keep clients updated throughout the day regarding vehicle progress To ensure completed jobs are not released without verified payment
• To ensure all CPA documentation is completed correctly as required by the Law
• To ensure the Company's quoting policy is adhered to
• To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization
• Obtain authorization from customer for any additional work required
• To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000
• Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000
• Ensure that repair waiver forms are completed and signed by the customer
• Ensure filing system is up to date
• Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection
• All labour hours should be costed on carry overs daily
• Communicate up-sell items to the customer with correct authorizations

 Please note that preference will be given to non equity candidates in line with the companies transformation goalsSpecific Role Responsibilities

• The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
• To maximise service sales by using professional sales techniques
• To ensure the security of cash taken
• To create customer confidence in the brand by ensuring professional and knowledgeable performance
• To ensure the highest level of efficiency and courtesy when dealing with the customer
• To record customer's details and requirements accurately by means of a Job card
• To record and update service history and vehicle details accurately
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
• To perform daily follow-ups with customers
• To keep clients updated throughout the day regarding vehicle progress
• To ensure completed jobs are not released without verified payment To ensure all CPA documentation is completed correctly as required by the Law To ensure the Company's quoting policy is adhered to
• To ensure payment arrangements are confirmed prior to commencement of job
• Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received
• Ensure costing's correct as per costing Matrix / authorization
• Obtain authorization from customer for any additional work required
• To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report
• Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000
• Ensure that repair waiver forms are completed and signed by the customer
• Ensure filing system is up to date
• Ensure all warranty job cards are given to Warranty Clerk daily
• All costings must be done on a daily basis and especially prior to collection
• All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations4

 Please note that preference will be given to non equity candidates in line with the companies transformation goals

Qualifications and Experience

• Matric / Equivalent

Skills and Personal Attributes

• Communication Skills
• Automotive Experience
• Service Advisor

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Job Description

• The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.Specific Role Responsibilities
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

Skills and Personal Attributes

• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill