Sports & Leisure Supervisor at Fancourt

Qualifications & Experience:     

• Grade 12 or equivalent, coupled with first aid training,
• A Sports Management and/or Pre-Primary Diploma will be an added advantage,
• A valid driver’s license,
• A minimum of 2 years’ experience working in a gym or sports club environment will be required,
• MS Office (Excel, Word, Outlook, PowerPoint) skills and experience

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Co-ordinate daily Sports & Leisure, and Kids Club operations;
• The ability to create and run sports and holiday programs throughout the year;
• Oversee teenagers and guest activities while displaying excellent customer service skills;
• Maximize profitability and efficiencies of the Sports & Leisure department and making sure it tracks against the targets;
• Performance manages Sports and Leisure Attendant, Kids Club Attendant and Cleaners;
• SHEQ HIRA management requires daily attention to potential hazardous situations when children are utilizing facilities unsupervised or supervised under the care of the Kids Club staff;
• General administrative duties including stock takes and ordering of stock for Sports & Leisure and pool and pool loungers;
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
• Ensure special requests for child care (special needs, babysitters, etc. are met.

The ideal candidate will be able to successfully demonstrate the following skills & abilities:

• Time management and ability to organise, plan, and prioritise work;
• Interpersonal skills and relationship building;
• Effective verbal and written communication skills and ability to communicate across all levels;
• Resilience, reliability and ability to pay attention to detail;
• Problem solving;
• Friendly and guest centric.