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Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
Install program products and system components
Demonstrate thorough understanding of all system components and of program products assigned to support.
Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems and Windows infrastructure).
Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, and Windows/Virtual infrastructure).
Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
Proper management and implementation of team changes and service requests.
Proper creation, execution, documentation, and closure of tasks, changes, and requests.
Requirements
5+ years of Systems Engineering experience
BS Engineering/Computer Science or equivalent experience required
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