Job Vacancies at Mustek Limited

Job Purpose:

• Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner.
• Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client.
• Strive to provide customers with the best experience possible and work to solve problems quickly.

Responsibilities:

Courier Front Counter Service

• Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service.
• Respond to customer inquiries and resolve any problems that may occur.
• Provide accurate and friendly service to customers and interact with other departments as necessary to resolve customer problems.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

ISO and Legal Compliance

• Comply to all quality, information security, legislative and company policy requirements.

Qualifications and Experience

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills

Closing Date 23 October 2026

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Job Purpose:

• The Clerk in the Logistics Department is primarily responsible for general logistics functions, such us correctly releasing stock to clients.
• At the front counter, the job purpose is providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner.
• Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client.
• Strive to provide customers with the best experience possible and work to solve problems quickly.

Responsibilities:

Clerk Logistics Service

• Efficiently and accurately check all stock received in the Logistics Department.
• Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
• Accurate shelving of stock in the correct locations for collection or delivery.
• Complete the checking and shelving of stock within two hours from receipt
• Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
• Prepare goods for couriers and capture the waybill information in time for the daily collection.
• Check goods together with client on collection to ensure correct and complete order is handed over.
• Maintain good housekeeping always.
• When necessary can be required to assist Drivers with deliveries.
• Assist clients with heavy goods (e.g. sending it to Technical in the goods hoist or loading into vehicles.)

Front Counter Service

• Greet customers and answer their questions in a friendly, conversational manner.
• Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling HR staff to assist).
• Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.
• Contact all customers for uncollected stock on a weekly basis to cancel orders when necessary.
• Ensuring that the correct order is handed over to the correct client, checking the details on the Mustek system and verifying the identity of the client.
• Ensuring that client receives the correct and complete order on collection, by checking items together.
• Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional attitude even in the face of challenges, such as dealing with an irate client.

Qualification and Experience:

• Matric
• 2 years’ clerical/dispatch/stock control experience

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of stock control requirements
• Good knowledge of facility layout
• Excellent knowledge of applicable Mustek systems, processes and procedures.
• Good communication
• Excellent people skills

Closing Date 20 October 2026

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Job Purpose:

• The technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.
• The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

Technician Service

• Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on ERP immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Customer Focus

• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.

General

• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.
• Make recommendations to direct superior in terms of growth, better customer service, etc.

Housekeeping

• Clean work area once a week before closing off.
• Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis

Closing Date 20 October 2026