Stakeholder Support Officer at South African National Blood Service (SANBS)

Introduction

• The incumbent will provide administrative and other support for the implementation of stakeholder management, extending to patients, Drs and other key stakeholder groups.

Job description

KEY PERFORMANCE AREAS (KPAS)

• Support the implementation of a Comprehensive Stakeholder Engagement and Management Programme

KPI

• In coordination with the Stakeholder Manager, provide support in the implementation of a Stakeholder Management Strategy and supporting processes.
• Assist with the identification analysis, prioritisation and monitoring of stakeholder activities.
• Support the process of stakeholder mapping and periodic review thereof.
• Assist with the implementation of programmes to strengthen partnerships with key internal and
• external stakeholders through alignment with SANBS’ vision and strategic objectives.
• Support the divisions with processes of aligning divisional stakeholder plans to the corporate stakeholder plan.
• Assist with implementing ongoing surveys to analyse and assess stakeholder groups' perceptions and needs and track the distribution of intelligence gathered to relevant internal stakeholders.
• Administer the CRM programme with stakeholders.
• Assist with tracking stakeholder issues and feedback and provide reports.
• Develop a stakeholder management risk register and ingrate it into the divisions’ register.
• Report monthly to the stakeholder Manager the departmental business scorecard.

Financial Management

KPI

• Track the stakeholder management budget in line with strategic objectives and manage allocated funds accordingly.
• Monitor department cost centre reports monthly and flag discrepancies where necessary.
• Assist with the compilation of the department cost centre report as well as an explanation of variances and corrective action taken.

Develop and manage a Stakeholder Database

KPI

• Set up a database that will provide Manage, update and maintain an electronic database of key stakeholders that will provide a snapshot of the complete relationship with each stakeholder as a central resource to be used in managing all aspects of the stakeholder management programme.

Project Administration Report on Projects

KPI

• Assist with the administration of projects that have a direct impact on the development of services or relations between SANBS and its stakeholders.
• Manage project plans for stakeholder initiatives and ensure that agreed deadlines and completion of projects are met.
• Track expenses allocated to each project/initiative to ensure adherence to the approved budget.
• Assist with the compilation of stakeholder reports

Competencies

Cognitive:

• Holistic / Big Picture Thinking
• Problem solving
• Judgement and Decision-making
• Innovation and Creativity

Personal:

• Ethical behaviour
• Flexibility / Adaptability
• Excellence Orientation
• Personal Development
• Drive and Belief in the Cause
• Resilience and Stress Management
• Professional Image and Visibility

Interpersonal:

• Customer Service Orientation
• Knowledge sharing
• Conflict Management
• Teamwork
• Communication
• Collaboration
• Negotiation skills
• Professional/ Technical:
• Business and Financial Acumen
• Process Engineering / Systems competence
• Computer Literacy
• Best Practice Thinking.
• Project Administration Management
• Leadership:
• Customer Service Orientation
• Ethical Behaviour
• Excellence orientation
• Engaging Diversity
• Teamwork

Minimum requirements

Education

• Degree in Communications / Marketing / Public Relations. or related field.
• Code B drivers’ licence.

Experience and knowledge requirements

• 5 Years’ experience in Stakeholder management.
• Other (knowledge and skills),
• Excellent Communication Skills.
• Excellent collaboration skills
• Computer Literacy – MS Office.
• Project management.

Apply by: 7 July 2025