STO: Transport Network Management at Vodafone Global Enterprise

Role purpose:

To provide assistance to the Transmission Fault management team. 

Your responsibilities will include:

To monitor the Transport/Transmission network and services.

• To capture faults and manage incidents according to FM processes.
• To diagnose and resolve faults remotely.
• To apply network management tools effectively toward fault diagnosis and resolution.
• To apply network management tools to determine customer and business impact.
• To notify and escalate major incidents as per the fault handling and escalations procedures.
• To liaise with internal and external support teams toward fault resolution.
• To continually evaluate and improve existing processes and systems.
• To analyze and report on routine and ad hoc investigations.
• To keep up to date with network changes and evolving network architecture.
• To display awareness of various functional areas and key support personnel.
• Compile incident reports, and draw reports from tools to identify trends and problems.
• Identify problems and capture problems as per FM processes.
• Management of escalations and reporting for services.
• Manage planned work.
• Participate in departmental projects.
• Provided Coaching.

Provide support.

Ideally you should possess the following:

Matric/Grade 12 is essential.

• Minimum Qualification – N6 Electrical Engineering / IT at the same level.
• Job Experience – at least 2 years experience in Telecommunications/IT in the Network Operating Environment / Fault management will be an advantage.
• Be proficient in MS Outlook, Word, Excel, and PowerPoint.
• Java, SQL program language is an advantage.

Job Requirements:

• GSM knowledge.
• IP Systems/Networks.  
• Transport (Transmission) and Access Networks and Services. 
• Infinera.
• Nokia. 
• Microwaves an advantage (SAIE, Hughes, Nera)
• Related EMS for the above-mentioned vendor equipment.
• Network Management processes and principles. 
• Industry Standards and Frameworks.

Closing date for Applications: 25 November 2022.