Store Lead - Clearwater Concept store at Dermalogica

Job Description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Clearwater Dermalogica Store.

• To ensure that sales and treatment revenue targets for the store is met monthly.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• Telephonic post treatment and retail follow ups with customers.
• Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• Manage the POS system
• Manage the day to day staff, and roster coverage.
• Assist the concept stores manager with staff assessments and training of new and existing staff.
• Inventory is managed monthly and recorded
• Responsible for supporting the smooth running of daily operations in the store,
• The store is always correctly stocked, cleaned and merchandised effectively. 
• The effective planning of, and participation during in store promotions.
• Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• Maintain the highest level of personal hygiene and professional appearance at all times
• Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements:

• 3 year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient