Active Jobs at Dermalogica

Key Responsibilities 

Customer Service 

• Respond to customer queries via email, chat, or other digital platforms in a professional and brand-aligned manner. 
• Support resolution of order, delivery, and product enquiries in collaboration with logistics and operations teams. 
• Monitor customer feedback and escalate recurring issues to the Digital & Ecommerce Manager. 

Website & Ecommerce Support 

• Upload and update product listings, promotional banners, and campaign assets on the Shopify website. 
• Assist with merchandising updates, ensuring accuracy of product categorisation, pricing, and promotions. 
• Perform QA testing for new site updates, CRO experiments, or campaign launches. 
• Support execution of onsite content (landing pages, PDP enhancements, promotional mechanics). 

Retailer & 3PI Support 

• Coordinate digital content (banners, copy, imagery) for retail partners. 
• Conduct regular QA checks on retailer websites and 3PI platforms to ensure Dermalogica content is up-to-date, consistent, and brand-compliant. 
• Report issues or opportunities for improvement to the Digital & Ecommerce Manager. 

Junior Development Support 

• Assist with light front-end coding tasks (HTML, CSS, JavaScript) under the guidance of the Head of Digital. 
• Make small theme adjustments or styling changes within Shopify 2.0. 
• Troubleshoot and escalate bugs, layout issues, or app conflicts. 
• Support integrations of third-party apps and testing of new features. 
• Learn and adopt best practices in responsive design and accessibility. 

Digital Marketing & Content Support 

• Assist in preparing content for email marketing campaigns, social assets, and retailer newsletters. 
• Support with compiling digital content libraries for internal and external stakeholders. 
• Coordinate and upload assets for CRM flows, working with the Digital Content & CRM Coordinator. 

General Digital Admin 

• Maintain filing systems for digital assets and campaign materials. 
• Support reporting by pulling data from Shopify, Klaviyo, and other platforms when required. 
• Provide ad-hoc assistance across the digital team during peak periods (launches, promotions, events). 

Qualifications & Experience Requirements 

• Diploma or degree in Marketing, Digital Media, IT, or related field (preferred). 
• 1–2 years’ experience in ecommerce, digital marketing, or online customer service. 
• Basic front-end development skills (HTML, CSS, JavaScript); familiarity with Shopify or another CMS is a plus. 
• Exposure to Shopify theme editing, Liquid, or app integrations advantageous. 
• Familiarity with CRM tools (e.g., Klaviyo) and Google Analytics desirable. 
• Strong computer literacy (Excel, Word, PowerPoint). 

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Key Responsibilities of our Retail Skin Therapists:

• Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
• Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
• Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
• Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.

Previous Dermalogica experience is an advantage

• Want to become part of the next chapter in Dermalogica’s rich history of success?
• Apply today to join the Dermalogica tribe!

Experience:

• Skin Care Therapist: 2 years (Required)
• License/Certification: Skin Care Therapist Qualification (Preferred)

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Job Description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Clearwater Dermalogica Store.

• To ensure that sales and treatment revenue targets for the store is met monthly.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• Telephonic post treatment and retail follow ups with customers.
• Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• Manage the POS system
• Manage the day to day staff, and roster coverage.
• Assist the concept stores manager with staff assessments and training of new and existing staff.
• Inventory is managed monthly and recorded
• Responsible for supporting the smooth running of daily operations in the store,
• The store is always correctly stocked, cleaned and merchandised effectively. 
• The effective planning of, and participation during in store promotions.
• Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• Maintain the highest level of personal hygiene and professional appearance at all times
• Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements:

• 3 year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient

go to method of application »

Key Responsibilities of our Retail Skin Therapists:

• Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
• Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
• Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
• Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.

Previous Dermalogica experience is an advantage

• Want to become part of the next chapter in Dermalogica’s rich history of success?
• Apply today to join the Dermalogica tribe!

Experience:

• Skin Care Therapist: 2 years (Required)
• License/Certification: Skin Care Therapist Qualification (Preferred)