Digital Coordinator at Dermalogica

Key Responsibilities 

Customer Service 

• Respond to customer queries via email, chat, or other digital platforms in a professional and brand-aligned manner. 
• Support resolution of order, delivery, and product enquiries in collaboration with logistics and operations teams. 
• Monitor customer feedback and escalate recurring issues to the Digital & Ecommerce Manager. 

Website & Ecommerce Support 

• Upload and update product listings, promotional banners, and campaign assets on the Shopify website. 
• Assist with merchandising updates, ensuring accuracy of product categorisation, pricing, and promotions. 
• Perform QA testing for new site updates, CRO experiments, or campaign launches. 
• Support execution of onsite content (landing pages, PDP enhancements, promotional mechanics). 

Retailer & 3PI Support 

• Coordinate digital content (banners, copy, imagery) for retail partners. 
• Conduct regular QA checks on retailer websites and 3PI platforms to ensure Dermalogica content is up-to-date, consistent, and brand-compliant. 
• Report issues or opportunities for improvement to the Digital & Ecommerce Manager. 

Junior Development Support 

• Assist with light front-end coding tasks (HTML, CSS, JavaScript) under the guidance of the Head of Digital. 
• Make small theme adjustments or styling changes within Shopify 2.0. 
• Troubleshoot and escalate bugs, layout issues, or app conflicts. 
• Support integrations of third-party apps and testing of new features. 
• Learn and adopt best practices in responsive design and accessibility. 

Digital Marketing & Content Support 

• Assist in preparing content for email marketing campaigns, social assets, and retailer newsletters. 
• Support with compiling digital content libraries for internal and external stakeholders. 
• Coordinate and upload assets for CRM flows, working with the Digital Content & CRM Coordinator. 

General Digital Admin 

• Maintain filing systems for digital assets and campaign materials. 
• Support reporting by pulling data from Shopify, Klaviyo, and other platforms when required. 
• Provide ad-hoc assistance across the digital team during peak periods (launches, promotions, events). 

Qualifications & Experience Requirements 

• Diploma or degree in Marketing, Digital Media, IT, or related field (preferred). 
• 1–2 years’ experience in ecommerce, digital marketing, or online customer service. 
• Basic front-end development skills (HTML, CSS, JavaScript); familiarity with Shopify or another CMS is a plus. 
• Exposure to Shopify theme editing, Liquid, or app integrations advantageous. 
• Familiarity with CRM tools (e.g., Klaviyo) and Google Analytics desirable. 
• Strong computer literacy (Excel, Word, PowerPoint).