Store Manager at Unique Personnel

Job Description    
Responsibilities:
Leadership & Operational Excellence

• Arrive at work 20 minutes before shift start to prepare alongside management.
• Lead by example in attitude, punctuality, and professionalism.
• Ensure completion of daily tasks and administrative duties accurately and on time.
• Communicate effectively with staff and Head Office teams.
• Enforce all company policies and procedures.
• Proactively manage and prevent stock loss.
• Store Oversight
• Open and close the store reliably and securely.
• Take full accountability for all in-store cash and stock.
• Execute all lawful instructions from Head Office accurately and timeously.

People Management & Development

• Effectively manage and develop all store employees, including new hires and promotions.
• Create and implement succession planning and staff development strategies.
• Conduct counselling and disciplinary procedures when necessary.
• Identify and coach underperforming staff to meet performance standards.
• Monitor staff progress, assign tasks, and conduct timely follow-ups.
• Oversee and mentor the Stockroom Controller.

Stock Receiving & Stockroom Management

• Ensure all stock receiving protocols are followed: Verify truck seal is intact and resealed appropriately.
• Confirm packing list and box quantities match.
• Oversee return of IBTs, recalls, empty boxes, pins, tags, and fixtures with proper documentation.
• Supervise the unpacking process: Ensure PLUs and quantities match box labels and packing lists.
• Address shortages or overages with Head Office promptly.
• Ensure accuracy of PLUs and pricing.
• Oversee accurate tagging of stock: Apply correct hard/soft tags per pricing requirements.
• Log tagging details in stockroom book.
• Ensure stock is processed and moved to sales floor within 24 hours.
• Maintain an organized stockroom: Label all boxes with PLU, quantity, and sample.
• Enforce standards for storage (no boxes under 10 units).
• Keep lay-byes hung and ordered.

Replenishment & Merchandising

• Showcase new stock samples to team during morning meetings.
• Liaise with staff and management to assess floor stock needs.
• Ensure continuous replenishment of shop floor stock.
• Maintain clean, well-merchandised, and fully stocked floor displays.

Stock Management

• Utilize sales reports to monitor best sellers and zero-movement items.
• Maintain proper size curves and quantities on best-selling stock.
• Ensure stock flow from backroom to floor is optimal.
• Manage and return warehouse rejects (15+ items) by the 15th and last day of each month.
• Ensure hangers are sorted by style, extras returned, and boxes flattened and returned.

Customer Service & Sales Oversight

• Approve and oversee all customer-related transactions such as refunds and exchanges.
• Address and resolve customer complaints and queries effectively and professionally.
• Administrative Functions
• Manage payout processes and maintain accurate payout records.
• Generate and file daily/weekly reports appropriately.
• Complete daily cash flow records.
• Set daily staff targets and follow up on performance.
• Report sales and performance metrics to Head Office.

Inherent Requirements    
Requirements:

• Proven experience in a retail management or supervisory role.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and with a team.
• Strong communication and interpersonal skills.
• Willingness to work weekends, public holidays, and flexible shifts.