Store Manager - Vangate at iKhokha

Job Description

• Step into the role of Store Manager and lead a driven retail team focused on delivering exceptional customer experiences and operational excellence.
• If you thrive in a fast‑paced environment and are motivated by meaningful impact, this is the perfect opportunity to showcase your leadership.

So, what will you do? 

• You will play a pivotal role in driving sales and activation ratios.
• You will manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch.
• You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will: 

• Accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

Deal breakers:

• 3+ years of experience in a similar role with the following:
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is ideal.
• Experience in retail operations.
• Understanding of informal markets and in-branch retail dynamics.
• Must be willing to travel to different store locations.
• Valid driver’s license and own vehicle.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa advantageous.
• MS Office Proficiency.
• Basic understanding of key stakeholders within the designated Store Location.
• Sales Management against designated target.

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in office work models.
• Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.  
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.