Jobs at iKhokha

Job Description

• Ever spotted those cheerful yellow card machines around town? Yep, that's iKhokha, on a mission to revolutionize how small businesses embrace digital payments.
• Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that go-getter spirit, and enjoy a good challenge, this role is tailor-made for you.

So, what will you do?

• You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in the KZN Inland:

Trade areas:

• Piet Retief, Dumbe rural, Amsterdam, Fernie, Lothair, Pongola, Paul Pietersburg, Vryheid, Emondlo, Nqutu, Memel, Vrede, Bergville, Winterton, Haambrook, Ladysmith, Driefontein, Ezakhene, Dundee, Glencoe, Dunhauser, Colenso, Utival, Newcastle, Osizweni, Madadeni, Volksrust, Amersfoort, Escourt, Weenen, Greytown, Matimatolo, Mooiriver, Tugela Ferry, Wembezi, Appelbosch, Utrecht, Wakkerstroom, Wasbank.
• We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals.  If you enjoy a fast paced environment and love a challenge, then keep reading on...

In addition to the above, you will:

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients         
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business                     
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
• Maintain professional and technical knowledge through ongoing self and shared learning.

Qualifications

• Completed Matric

Deal breakers:

• Minimum 3 year’s Field/Outbound Sales experience.
• Previous exposure working within merchant services or banking sector is advantageous.
• Excellent communication skills both verbal and written.                            
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.            
• FICA training advantageous.                                                               
• Valid driver’s license and own reliable transport is essential.
• Applicants must currently reside in the KZN Inland region.

Additional Skills & Knowledge:

• Proven track record delivering on sales targets and successfully dealing with customer relationships. 
• Advanced knowledge of Sales funnel & pipeline management.

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.  
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista. 

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Job Description

• Step into the role of Store Manager and lead a driven retail team focused on delivering exceptional customer experiences and operational excellence.
• If you thrive in a fast‑paced environment and are motivated by meaningful impact, this is the perfect opportunity to showcase your leadership.

So, what will you do? 

• You will play a pivotal role in driving sales and activation ratios.
• You will manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch.
• You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will: 

• Accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

Deal breakers:

• 3+ years of experience in a similar role with the following:
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is ideal.
• Experience in retail operations.
• Understanding of informal markets and in-branch retail dynamics.
• Must be willing to travel to different store locations.
• Valid driver’s license and own vehicle.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa advantageous.
• MS Office Proficiency.
• Basic understanding of key stakeholders within the designated Store Location.
• Sales Management against designated target.

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in office work models.
• Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.  
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista. 

go to method of application »

Job Description

• Are you a passionate customer service professional with a talent for turning conversations into connections? iKhokha is expanding, and we’re on the lookout for a Customer Retentions Consultant to join our dynamic iKTribe.
• If you’re confident in engaging with merchants and building strong relationships over the phone, this could be the perfect opportunity for you.

So, what will you do?

• You will be responsible for maintain and retaining all iKhokha merchants. The focus will include proactive and reactive retentions campaigns which assist in maintaining our active merchant database.
• You will educate merchants on the various ways to use products in a hassle-free and customer centric manner as well as provide over the phone training on how to us new features and grow existing merchant product portfolios.

What would you be responsible for?

• Maintain favourable merchant relationships.
• Increase merchant reactivation through efficient handling time across CRM platform and telephonically.
• Conduct courtesy calls to ensure product and service satisfaction & gain further insights to drive business improvements across all verticals.
• Contact targeted merchants specific to business requirements and targeted campaigns to drive optimal use of business offerings.
• Interact with escalations of merchants daily, responding to their questions or concerns and guiding them to the appropriate service.
• Provide unsurpassed customer experience to promote retention and loyalty
• Achieve positive reviews on social media platforms.
• Introduce and educate merchants on how to utilize new and existing products and benefits included.
• Conduct reactivation calls and educate merchants to get trading.
• Ensure technical issues are resolved.
• Ensure attention to detail when capturing merchant information efficiently and accurately.
• Submit outstanding documents from merchants to FICA for profile completion or profile switching.
• Placing of orders for Key Account Specialists in field to drive streamlined and efficient processes.
• Assist Key Account Specialists with customer follow up’s and enquires arising, to ensure efficient merchant management.
• Escalate urgent queries that require input from senior management.
• Ensure proper escalations when any systems or tools are down and that proper. communication is rendered to the Team Leader and Line Manager.

Qualifications

• Minimum of a matric qualification.

Deal Breakers:

• 1 – 2 years call centre experience with exposure to CRM platforms.
• Excellent written and verbal communication skills with a specific focus on customer service and retentions.
• Data capturing and detail orientation with a good understanding of technical support.
• Business understanding of Product, FICA, Technical Support and Customer Service.

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in office work models.
• Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.  
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.