Store Supervisor - Downtown Mall - Mpumalanga at Signature Cosmetics

• To oversee the daily operations of the store including stock management, point of sale processes, customer service, store standards and the effective management of a team to deliver operational requirements

RESPONSIBILITIES

• Provide guidance, supervision and set an example for the team
• Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
• Ensure store is staffed according to agreed staffing schedules based on business requirements
• Create a welcoming, inspirational, and personalised experience for all customers
• Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
• Ensure visual merchandising standards create a beautiful store experience
• Maintain a clean, neat, and tidy and fully replenished sales floor
• Ensure stock levels, stock losses and shrinkage are effectively managed
• Ensure all products are correctly priced with relevant Price stickers and /or signage
• Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
• Ensure all store standards and operations policies and procedures are adhered to
• Effective execution of all operational activities within the store
• Ensure all policies and procedures, including but not limited to Point of Sale, Cash Handling, Banking and Staff Uniform Policies, are adhered to, and signed by all staff
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
• Effectively manage stock, stock losses and shrinkage
• Complete the Shrinkage Loss Checklist and ensure that there is an action plan to address any areas of concern.
• Ensure that stock receiving and unpacking procedures are adhered to
• Ensure Store Floor damages, Supplier defectives and Delivery damages are managed and processed correctly.
• Reduce and manage stock damages by ensuring that all products are housed on the sales floor and in the stockroom according to required standards
• Perform manual recons of all stock and include a visual check on stock during floor walks and stockroom checks
• Utilise the Stock Variance Report to identify the high loss lines and ensure that these are recorded on the Stock Loss Action Plan.
• Ensure accurate stock rotation and practice the FIFO principle at all times
• Ensure that the correct stock take preparation is carried out prior to every stock take and participate in all stock takes
• Ensure that cycle count reports are checked daily, investigate variances, and escalate stock shortages or unbalanced stock to the Area Manager
• Analyse stock reports to identify over/under stock situations and Fast/slow selling products and take the required action to rectify the situation
• Ensure that the Inter Store Transfer (IST) process is followed correctly, and all IST's have been processed by both the sending and receiving stores.
• Ensure orders are placed timeously to avoid out of stock situations
• Ensure that the store has adequate stock of top selling lines, with specific focus on the Top 100 item codes
• Ensure up to date and accurate stock is displayed
• Ensure that receiving processes are followed and any areas of concern such as stock overages, shortages, and damages are raised.
• Inform team and customers of current promotions, discounts, and special offers.
• Respond to all customer requests, comments and complaints and escalate when required
• Ensure that a minimum of 1 to 2 makes overs are conducted every day and that customer and product details are recorded as per process
• Ensure all promotions are effectively communicated to the team and that the required visuals are displayed in the stores as per Head Office instructions
• Action all pricing, including Mark Up’s and Mark Downs and promotions
• Implement promotions 100% as per instructions received and signed off by management and ensure that all visuals to support the promotions, such as posters, shelf talkers, Perspex stands, A4 stand riser cards are effectively utilised
• Provide the Area Manager with photos and videos of the store’s windows, departments and the service counter, to confirm that the monthly promotions have been successfully implemented in accordance with instructions received
• Focus on, support and manage marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Store
• Ensure that the store visual merchandising standards and disciplines are consistently implemented and maintained to the required business standard to create a beautiful store experience
• Complete Petty Cash Requests in full for all amounts over R 200, attach all supporting documentation and submit to the Area manager for authorisation.
• Ensure Petty Cash usage is accurately captured on POS.
• Order the required stationary, staff refreshments, cleaning materials and other consumables timeously from the warehouse in line with stock orders
• Draft a staff schedule that provides optimum floor cover and visibility
• Ensure staff planning is in place for peak trade cover, stock takes, training schedules and scheduled leave, e.g., annual leave and maternity leave
• Monitor attendance registers and address any queries regarding completion of the document and availability
• Ensure all new employees are effectively inducted and trained on all policies and procedures, the required induction documentation is signed by the employee and forwarded to HR for scanning and filing
• Provide the required guidance for all new employees to register on Payspace, understand how to access required processes, e.g., leave applications, and documents, e.g., payslips and the required confidentiality for all personal information stored on IT systems
• Ensure that all staff movements and or changes that impact on payroll and the maintenance of Payspace are effectively communicated to the Area Manager and or HR department
• Conduct follow up sign off of employees who have attended training
• Ensure that all staff are fully trained and knowledgeable on all products.
• Ensure that the Second in Charge is familiar with and upskilled on the responsibilities of the Store Supervisor role in order that the correct level of support and adherence to operational standards can be maintained
• Ensure compliance with all company policies and procedures and notify the Area Manager and HR department of planned Department of Labour visits.
• Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers

COMPETENCIES

• What competencies do you require?

PERSONAL ATTRIBUTES/COMPETENCIES

• What behaviours are you required to display in this role?
• Commitment to the customer (internal and external), the brand and organisation, and sustainability.
• Commitment to high performance, delivery focused, and goal driven.
• Flexible and adaptable to changing circumstances and requirements.
• Identifies opportunities to improve the business.
• Play a supporting role in implementing initiatives at team level.
• Ability to plan and prioritize tasks
• Attention to detail.
• A passion for cosmetics, retail, and customer service
• A strong work ethic and hands-on approach
• Good written and verbal communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to motivate team
• Ability to create a buzz in the store that will encourage customers to purchase and return to the store

TECHNICAL COMPETENCIES

• Systems, processes, and technical competencies:
• Knowledge of relevant computer packages (e.g., Microsoft Office, Excel), able to capture information and produce reports
• Knowledge of identified business systems, e.g., Point of Sale (POS), Payspace
• Knowledge and process understanding of all store, cash handling, stock management and customer service processes
• Understanding of process compliance

Finance and Business:

• Understanding of business measures and targets directly relating to own role
• Ability to analyse and interpret finance and performance indicators
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment
• Customer:
• Understanding of the impact of own role on service delivery to internal and external customers
• Customer service mindset

Self:

• Able to work flexible hours in line with business requirements
• Able to stand for long periods of time
• Ability to demonstrate and promote products

REQUIREMENTS 

• Matric, grade 12 or equivalent certificate
• A minimum of two years’ experience supervising a small team in a retail store
• Minimum of three years working experience in a retail or related environment is required
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is required