Strategic Account Manager at BD

About the role

• The Strategic Account Manager is responsible for leading BD’s strategic engagement and growth agenda within key State Sector hospitals and public health institutions. The role focuses on establishing BD as a trusted strategic partner at C‑Suite and senior clinical leadership levels, enabling long-term collaboration and joint value creation.
• This role requires deep understanding of State Sector dynamics, strong stakeholder influence, and the ability to coordinate multi-disciplinary account teams to deliver measurable impact, enhanced customer experience, and expanded access to BD’s portfolio across priority accounts.

Main responsibilities will include:

• Lead the development and execution of a 3–5-year State Sector Strategic Account Plan, prioritizing key high‑impact hospitals and public health institutions.
• Drive revenue and gross profit growth by identifying opportunities across BD portfolios and coordinating cross‑BU initiatives for increased share of wallet.
• Lead and coordinate the cross-Business Unit account teams, ensuring clear strategic direction, alignment of objectives, accountability, and effective execution with all BD stakeholders.
• Build and maintain deep understanding of State Sector funding flows, procurement processes, tender dynamics, reimbursement challenges, and public health priorities.
• Manage and support the execution of tender strategies, bid submissions, and contracting requirements in collaboration with Tendering, Contract Lifecycle, Commercial, and BU teams.
• Proactively analyze customer needs, service gaps, and clinical/operational challenges to propose BD solutions (products, services, digital capabilities, and value‑added programs).
• Track and report on account performance, opportunity pipeline, forecast accuracy, and progress against strategic plans using BD CRM and reporting tools.
• Partner with Public Affairs, Market Access, and Strategic Marketing to unlock access barriers, influence policy drivers, and position BD as a leader in health system strengthening.
• Ensure compliance with BD policies, quality standards, ethical requirements, and tender governance through all engagements and commercial activities.
• Represent BD Africa in high‑level forums, strategic engagements, and health-system partnerships relevant to key State Sector accounts.

About you

• Bachelor’s degree required, preference for Life Sciences, Health Sciences, Commerce, Business Administration, or related field.
• Minimum 7+ years of commercial experience in healthcare, medical devices, diagnostics, or pharmaceuticals.
• Proven track record in Strategic Account Management or Key Account Management, preferably in the State or Public Health Sector.
• Demonstrated experience managing multi-stakeholder, cross-functional teams and driving complex commercial projects.
• Deep knowledge of procurement regulations, tender cycles, and contract frameworks relevant to public sector healthcare.
• Strong analytical and financial acumen, including ability to interpret data, assess account potential, and build investment cases.
• Demonstrated problem-solving, resilience, and ability to work in a complex environment with multiple priorities.
• Regular local travel to State Sector hospitals, provincial offices, and BD stakeholders up to 50–60%