Strategic Data Insights Manager at Empact Group

Main Purpose of the role:

• We are seeking a Strategic Data Insights Manager to leverage operational and client data from our facilities Management systems to drive business growth and client decision-making. This role blends business development, data analytics, strategic insights, and client engagement, making it ideal for a commercially savvy data professional who can translate numbers into business opportunities.

Education and experience required:

• Bachelor’s degree in Business Analytics, Data Science, Engineering, Finance, or a related field.
• 3 – 5 years in data analytics, business intelligence, or operations analytics
• 2+ years in a client-facing or commercial role (e.g., sales, account management or similar)
• Strong experience in data analysis, business intelligence, or sales analytics, preferably within facilities management, real estate, or services industries.
• Proficiency in Excel, Power BI, Tableau, or other visualization tools.
• Familiarity with SQL, Python, or R is a plus but not required.
• Experience working with CAFM systems, ERP platforms, or operational data tools is highly advantageous.

Key Areas of responsibility:

Data Analytics & Insights

• Analyse operational, financial, and performance data from the CAFM system to uncover trends, inefficiencies, and opportunities.
• Develop customized reports and dashboards to support client decision-making and optimize facilities management operations.
• Identify patterns in service performance, cost savings, asset utilization, and maintenance trends to demonstrate business value to clients.
• Use predictive analytics to forecast maintenance needs, cost projections, and business opportunities.

Client Engagement & Business Growth

• Work closely with regional managers and the sales team to present data-driven insights that enhance client retention and growth.
• Prepare compelling data-driven presentations for client meetings, showcasing operational efficiencies and value-added services.
• Partner with clients to develop strategic recommendations that optimize their facilities management operations.
• Leverage data storytelling to support upselling and cross-selling initiatives at existing sites.

Sales & Business Development Support

• Proactively identify, pursue, and lead new business opportunities in line with the company’s growth strategy.
• Drive the full sales process from prospecting to contract negotiation, ensuring a strong pipeline of opportunities.
• Build and maintain relationships with prospective clients, understanding their needs and positioning the company’s value proposition effectively.
• Provide data-backed insights to support proposals and bids for new business opportunities.
• Assist in crafting ROI models that demonstrate the financial and operational benefits of our services.
• Collaborate with internal teams to develop competitive proposals and solutions tailored to client requirements.
• Use data to support and guide operational teams in identifying upselling and cross-selling opportunities within existing client accounts.
• Monitor market trends and competitor activity to inform business development strategies.
• Work with marketing and sales teams to create case studies, white papers, and industry benchmarking reports using company data.
• Develop custom reports for prospective clients that highlight cost-saving potential and operational efficiencies.

Continuous Improvement & Technology Adoption

• Collaborate with the operations and technology teams to refine how data is captured, structured, and analyzed.
• Identify opportunities to automate reporting and analytics within the CAFM system.
• Stay updated on data visualization tools, AI analytics, and industry best practices to enhance data-driven decision-making.

Knowledge Skills and Competencies required:

Commercial & Sales Skills:

• Strong ability to interpret data in a business context and translate insights into actionable recommendations.
• Excellent presentation and storytelling skills to communicate data-driven findings to non-technical stakeholders.
• Experience in client-facing roles, sales support, or account management is a strong advantage.
• A natural business mindset with the ability to identify revenue-generating opportunities from data insights.

Soft Skills & Mindset:

• Strategic thinker with an analytical and problem-solving mindset.
• Ability to work cross-functionally with sales, operations, and technology teams.
• Strong communication and persuasion skills, with the ability to simplify complex data for decision-makers.
• Proactive, self-driven, and adaptable to a fast-moving business environment.
• An Influencer - charismatic, persuasive, and excel at building relationships, good at selling ideas and services.
• Loves engaging with people, storytelling.
• Detail-focused, accurate, and thrives in working with data and systems.
• Systematic, values precision, analysis and great at interrogating datasets for meaningful insights