Student Affairs Advisor - Bloemfontein at Eduvos

Minimum qualification:

• Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication

Experience:

• Two years customer services experience preferably as a student advisor in higher education or professional development environment

Responsibilities:

• As the Student Affairs Advisor you will be primarily responsible for the following:
• Facilitate the implementation of the end-to-end enrolment and onboarding process
• Manage handover and transition from new business
• Induction and orientation support including access to systems
• Contract management
• Student and sponsor queries
• Student engagement and customer relationship management (CRM) – first contact of all assigned students
• Ongoing query resolution (1st level issues resolution / problem solve)
• Scheduled engagements (formalised check-ins)
• Student Affairs - Student representative council (SRC) and class representatives
• Facilitate on-campus election process
• Facilitate development and implementation of operational plans and budgets
• Implementation of on-campus student activities, events, clubs and societies
• Safeguarding – incident report and response facilitation
• Student wellness – awareness and referral