Vacancies Available at Eduvos

Minimum qualification:

• Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication

Experience:

• Two years customer services experience preferably as a student advisor in higher education or professional development environment

Responsibilities:

• As the Student Affairs Advisor you will be primarily responsible for the following:
• Facilitate the implementation of the end-to-end enrolment and onboarding process
• Manage handover and transition from new business
• Induction and orientation support including access to systems
• Contract management
• Student and sponsor queries
• Student engagement and customer relationship management (CRM) – first contact of all assigned students
• Ongoing query resolution (1st level issues resolution / problem solve)
• Scheduled engagements (formalised check-ins)
• Student Affairs - Student representative council (SRC) and class representatives
• Facilitate on-campus election process
• Facilitate development and implementation of operational plans and budgets
• Implementation of on-campus student activities, events, clubs and societies
• Safeguarding – incident report and response facilitation
• Student wellness – awareness and referral

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Minimum qualifications required:

• Relevant Bachelor's degree in Marketing or a related field

Minimum experience required:

• At least five years of experience in a social media / paid media role
• Proven successful campaigns in the higher education / youth market will be advantageous

Duties and Responsibilities

As the Social Media Specialist you will be primarily responsible for the following:

• Strategy development
• Content management
• Community engagement
• Platform management
• Research
• Campaign design and reporting

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Minimum qualification:

• Relevant postgraduate qualification (preferably commerce) is required; an undergraduate qualification may be considered for candidates with a proven track record of relevant experience.

Experience:

• At least five years’ management experience in a higher education / HR / hospitality environment.

Duties and Responsibilities

As the Head of Campus, you will be primarily responsible for the following:

• Accountable for all aspects of a campus’s performance including student growth, financial performance, and academic and customer results and experience).
• Planning, Management and co-ordination of systems and processes.
• Staff Leadership.
• Internal and external stakeholder engagement and collaboration.

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Minimum Requirements

• A minimum of a post graduate qualification in the IT field.
• At least three years’ experience of lecturing and / or developing study materials for Higher Education.
• Publishing of academic journals will be advantageous.
• Two years management experience; or demonstrated management potential

Duties and Responsibilities

• Accountable for the delivery of learning materials to a faculty / Accountable and responsible for end-to-end content & assessment development need
• Budget management
• Planning and executing all development deliverables per block offerings for the academic year
• Work with leads to balance and equalise distribution of workloads content writer lead(s) and content writers
• Monitor development progress and set deadlines for all development deliverables
• Ensure quality assurance for all development deliverables
• Reporting – regular feedback as per leader’s requirements
• Escalations / Decisions / Problem solving - Case Management ticket resolution where required
• Resourcing and capacity management (people; equipment) - Identifying the specialized needs per qualification on offer: software and hardware where applicable
• Ensure operational efficiency via processes & systems
• Talent acquisition, selection, onboarding - Source suitable content writer lead(s) and content writers
• Individual performance - role clarity and objectives; reviews; feedback; corrective actions.
• Training and coaching of team

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Minimum qualification:

• Relevant undergraduate degree

Experience:

• Three to five years student administrative experience in the higher education environment with two years’ managerial experience or demonstrated management potential

Duties and Responsibilities

• Enrolment (access and RPL and exclusion) (academic vetting – admission compliance, 1st level student issue resolution)
• Resolve escalations
• QA sampling
• Student records (document management, moderation process administration, 1st level student issue resolution)
• Academic progression planning per individual student (using Natashia’s academic planner template)
• Graduation verification and alumni administrative support
• Condone faculty related passes recommendations to Assessment Board
• Capture marks
• Collection of remarking and moderation from faculties (assessment related queries)
• Process assessment related queries
• Management
• Leadership
• Internal and external stakeholder engagement and management / collaboration

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Minimum qualification:

• Relevant undergraduate degree such as commerce, education, social sciences or marketing

Experience:

• At least two years’ sales experience with a proven track record
• Higher education experience will be advantageous
• 2-year teaching exposure will be advantageous
• At least 2 years account management/ customer relationship experience

Other requirements:

• Must be able to travel locally.
• Valid driver’s license and own transport is essential.

Duties and Responsibilities

Accountabilities:

As an HEC, you will be accountable for:

• Qualifying transfer calls on school leads
• Volumes
• Quality
• Duration
• Outcome (% conversion to next phase)
• Conversion rate
• Number of applications
• Enrollment headcount and revenue
• Cross mode / campus / qualification sale volumes
• Level of product knowledge
• Accuracy
• Completeness
• Timeous
• Contacting digital leads
• Performing sales activities (e.g., calls, interviews, events, applications)
• Application to enrolment conversion (student nurturing) (interventions)
• Systems utilization