Various Job Roles at South African National Blood Service

Primary Purpose of the job:

• To assess the acceptability of a Donor according to a setprotocol and perform all the procedures including Whole Blood, Whole BloodAutologous/Designate, Double Red Cell and Apheresis Platelet collectionsaccording to Standard Operating Procedures. In addition ensures collectiontargets are achieved. These functions are performed routinely.

Key Responsibilities

• Assists in efficient clinic preparation and closure to achieve blood collection targets.
• Ensures that donor registration is undertaken professionally, accurately, promptly and in a friendly manner.
• Undertakes Basic Physical Check/ Assessment to correctly assess donor suitability for Donations.
• Ensure that Phlebotomy procedures are undertaken professionally according to Standard Operating Procedures and in a friendly manner.
• General Administrative Duties.
• Ensures that Clinics are supervised professionally and according to Standard Operating Procedures.

Competencies

• Analytical thinking and attention to detail
• Customer Service Orientation
• Relationship Building
• Communication
• Teamwork
• Professional Image and visibility

Minimum requirements

• Registered Enrolled Nurse.
•  Current registration with SANC.
• Current CPR Certificate to be renewed as required.
• Incumbent may be required to drive a company vehicle from time to time as per operational requirements.
• Current valid code 8 or 10 drivers license
• Must be prepared to work overtime, weekends and variable hours within the prescribed limits and conditions.
• The incumbent will be required to be on his/her feet for a lengthy period, to carry loads of up to 14kg and assist with loading and off-loading vehicles and able to climb stairs.

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Job description

Key Performance Areas

• Operational objectives
• Specialist Technical functions
• Quality and Risk objectives
• Instrument and Laboratory Maintenance
• Customer relations

Special Requirements:

Job Specific Requirements:

• Overtime as required
• Night shift and weekend duties as rostered
• Occasional local and national travel

 Person Specific Requirements:

• General physical health and reasonable endurance and mobility
• Person cannot be colour blind
• Details conscious
• Proficient eye-sight

Competencies:

Cognitive:

• Analytical Thinking and Attention to Detail
• Problem Solving
• Judgement and Decision Making

Personal:

• Ethical Behaviour
• Personal Development
• Flexibility/Adaptability
• Excellence Orientation
• Drive and Belief in the cause

Interpersonal:

• Customer Service Orientation
• Relationship Building
• Communication
• Engaging Diversity
• Teamwork
• Knowledge Sharing

Professional/Technical:

• System Competence
• Laboratory Skills
• Blood Grouping Skills
• Administrative Skills

Principles of Excellence:

• Customer Service Orientation
• Ethical Behaviour
• Excellence Orientation
• Engaging Diversity
• Teamwork

Minimum requirements

• HPCSA Registered Medical Technologist (Blood Transfusion)
• Experience as required for HPCSA registration as Medical Technologist (Blood Transfusion

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Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1 Financial

• Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
• Maintains and validates equipment to ensure that repairs are done timeously.
• Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.

KPA 2 Customer Stakeholder

• Manages stakeholder relations at the blood drive and/or donor centre.
• Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
• Asks Donor to read pamphlets/posters before medical assessment.
• Helps donors to complete donor forms and clarify any query they might have.
• Addresses and/or report all complaints to the in-charge before or by the end of the shift.
• Ensures that customer needs and priorities are understood at all times.
• Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.

KPA 3 Internal Processes

• Collects whole blood and/or apheresis units to meet assigned target.
• Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
• Assists with setting up the blood drive in time for the arrival of donors.
• Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
• Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
• Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
• Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
• Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
• Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
• Conducts confidential assessment (risk behaviour interview) with potential donors.
• Educates donors on high-risk behaviour.
• Prepares blood pack with the scale to ensure that correct volume of blood is collected
• Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
• Cares for donor during donation including providing refreshments and education.
• Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
• Completes all documentation post-donation and any additional reports/information as required.
• Provides post-donation care and advice.

KPA 4 Learning and Growth

• Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
• Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
• Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.

KPA 5 Governance

• Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
• Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
• Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
• Maintains a safe environment by ensuring that safety procedures are followed as per SOP 

Minimum requirements

Education

• Diploma / Degree in General Nursing Sciences.
• Code B or EB Manual driver’s license.

Experience and knowledge requirements

• 2 years Registered Professional Nursing experience.

Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures

• Relevant SANBS policies and Procedures.
• Standards of Practice for Blood transfusion in SA.

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Job description

Key Performance Areas:

• Operational objectives
• Instrument and Laboratory Maintenance
• Quality and Risk objectives
• Customer Relations
• General functions

Competencies:

Cognitive

• Analytical thinking and attention to detail
• Problem solving
• Planning, organising and monitoring

Personal

• Ethical behaviour
• Personal Development
• Assertiveness
• Excellent orientation
• Flexibility / Adaptability
• Drive and belief in the cause

Interpersonal

• Customer Service Orientation
• Relationship Building
• Communication
• Engaging Diversity
• Teamwork
• Knowledge Sharing
• Conflict management

Prof technical

• Systems competence
• Technical skills / Competence:
• Laboratory skills

Principles of Excellence

• Customer service orientation
• Ethical behaviour
• Excellence orientation
• Engaging diversity
• Teamwork

Special Requirements:

• Overtime as and when required
• Shift and weekend duties as scheduled
• Local and nation travel
• Generally physically healthy and reasonable endurance and mobility
• Detail Conscious
• Proficient Eye-sight

Minimum requirements

• Matric with mathematics and one science subject

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Job description

Key Performance Areas:

• Undertakes the maintenance, repairs and installation of all refrigeration and air-conditioning equipment respond emergency calls for both SANBS and NBI
• Undertakes the Repairs and Testing of Equipment
• Undertakes Routine Checks of Refrigeration Installations and Equipment for SANBS and NBI
• Undertakes Routine Maintenance and Repairs of Refrigeration and Equipment for SANBS and NBI
• Ensures that Tools are cleaned and maintained
• Ensures that Administration is undertaken effectively and efficiently

Competencies

• Analytical Thinking and attention details
• Judgement and decision making
• Problem Solving
• Planning organising and monitoring
• Customer Service
• Teamwork
• Communication
• Ethical behavior
• Excellence orientation

Minimum requirements

Qualification:

• Grade 12.
• Refrigeration Certificate.
• Driver’s License.
• Diploma in Refrigeration and passed the Trade test.
• Registered Refrigeration Practitioner.

Experience:

• 5 years’ experience in refrigeration and Airconditiong since Qualification

Other knowledge:

• Understanding, knowledge and application of the relevant SANS legislation regarding HVAC &R industry
• Knowledge of SHEQ regulations and legislation in the work area.

Special Requirements:

• Overtime as and when required and travelling when necessary.
• Performing on call duties on a roster basis.
• Travel to various sites for planned and corrective maintenance.