Student Customer Service Officer at Kontak Recruitment

Fixed term contract – Candidates should be available to start immediately

Academic Administrators are responsible for the administrative tasks associated with the programmes that are offered at the campus. Aligned to policies and procedures, the Academic Administrator provides both administrative and functional support to the Head(s) of Department and Lecturers with Programme Coordinator role within a department to ensure quality programme delivery and a quality student administrative service and experience

Educational Requirements

• Min requirements of Grade 12 but a post school qualification advantageous
• Previous Customer Service/Telesales experience would be an advantage
• 6 Months to 1 years proven experience in academic and programme administration
• MS office proficient: Office 365, MS Outlook, MS Word and MS Excel

Duties And Responsibilities

• Administration of the student onboarding process. From application to registration, enrolment and orientation
• Academic department administration student records, academic reports and certification/graduation
• Student success and retention including student query management and resolution
• Programme facilitation, including assessment administration, materials, textbooks and resources
• Student and lecturer surveys and feedback per programm
• General administrative tasks