Supervisor -Distribution Credit at Vodafone Global Enterprise

Role Purpose:

• To Supervise team of Credit Controllers and oversee the daily collection function that reside within the Distribution Team.

Your responsibilities will include:

Supervise and support the credit control team.

• Assign tasks and support credit controllers.
• Review productivity metrics and plan team’s output.
• Facilitate Monthly incoming payments (cash forecast)
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with HODs, Financial Managers

Credit Control

• Review daily credit limits against customer balances and rectify exceeded limits.
• Monitor outstanding balances (Past Due report) to ensure timeous collection of payments.
• Review 3rd party accounts and ensure that all FICA information is updated on AR systems.

Reporting and Analysis

• Prepare Daily Productivity reports.
• Prepare regular reports on credit control activities, outstanding debts.
• Prepare and circulate Sales/Dispute reports.
• Prepare reports as per Customer requests.
• Review current processes and recommend improvements to credit control processes and policies.

SOX Compliance

• To review Bank statements and ensure that processes are SOX Compliant.
• Ensure that ASICS approvals are timeously done.

Coordination

• Collaborate with Sales, Finance and other departments to ensure that Customer complaints and disputes are resolved as per SLA

The ideal candidate for this role will have:

• Matric
• Credit Management or Finance related qualification.
• 5 years or more Credit Control, Team Leader, or Supervisor experience.
• Experience in dealing with 3rd Parties to resolve account disputes.
• Experience in dealing with Senior Leadership and key stakeholders
• Strong analytical and numerical skills.
• Proficiency in MS office (Excel intermediate to advanced)
• Ability to handle high pressure situations and meet deadlines.

Personal Attributes

• Strong stakeholder management,
• Communication and problem-solving capability.
• Able to operate at management reporting level.

Core competencies, knowledge and experience:

Extreme Importance

• Team Leadership: Ability to lead, motivate and support the team effectively.
• Communication Skills: Excellent verbal and written communication skills.
• Credit Management Expertise: Strong knowledge of collection processes, techniques and legal considerations.
• Risk Management: Skills in identifying and mitigating credit risks.
• Adaptability and Resilience: Ability to adapt to changing circumstances and work effectively under pressure. Must have strong capacity to handle challenging situations and setbacks positively,

High Importance

• Organisational skills: Ability to prioritise tasks, manage multiple responsibilities and meet deadlines.
• Relationship Management: Ability to maintain positive relationships with customers while ensuring compliance with credit policies.
• Attention to detail: Meticulous in managing records.
• Data Analysis: Ability to analyse credit reports and relevant data to make informed decisions.
• Customer Centricity: Dedicated to meeting the needs of internal and external customers.
• Training and Development: Skills in coaching and developing team members to improve performance. Technical skills, Interpersonal abilities
• Learning and Researching

Closing date for Applications: 21 October 2025.