Job Opportunities at andBeyond

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Constant, consistent and clear communication daily with reservations team
• Constant interaction with the reservations team and suppliers
• Constant interaction with agents when required
• Handling agent educational bookings when required
• Assisting consultants with capturing information in the bookings from GIS
• Assisting management with capturing month end reports
• Assisting management with pulling reports to ensure process in team is followed and in order
• Assisting the reservation team with daily reports
• Receipting bookings when payment received
• Assist in creating WETU itineraries
• Checking availability for the reservations team
• Assist with making provisional bookings with 3rd party suppliers
• Assist with invitation letters
• Assisting the reservations team with quotes and loading booking in TourPlan
• Preparing commission and refunds to be submitted to management for authorisation
• Upholding the values of &Beyond ... care of the people, care of land and care of the wildlife

KNOWLEDGE REQUIRED:

• Computer literate with at least a basic working knowledge of word and excel
• Some understanding of a reservations environment is advantageous
• Knowledge of Tourplan advantageous or any other reservations system

SKILLS REQUIRED:

• Good understanding of product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Sales and Brand representation
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which andBeyond operates in
• Excellent computer skills including:
• Tourplan advantageous
• ESS is essential
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU
• Other related systems such as the Web Reporting Portal
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Paper filing
• Printing and binding of documentation
• Database filing and management
• Speed Reading and Typing

PERSONAL CHARACTERISTICS:

• Sense of urgency and adherence to deadlines
• Passionate about guest delight
• Diligence and self-motivation
• Attention to detail

EXPERIENCE REQUIRED:

• 1- 2 years administration experience

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• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the DMC Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A good knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight
• Excellent computer skills including:
• Tourplan advantageous
• ESS is essential
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU  

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Speed Reading and Typing

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous tour consulting experience required