Telemarketing Agent at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• We are looking for driven, competitive sales professionals who thrive on hitting targets, closing deals, and delivering strong sales performance. This is a high-volume outbound sales role within a fast-paced contact centre where results matter.
• If you are motivated by targets, resilient in the face of rejection, and consistently deliver sales results, we want to hear from you.

What you will love doing in this role

• Drive sales by consistently achieving and exceeding agreed sales targets in a high-volume outbound dialler environment.
• Present, promote, and sell products/services to qualified potential customers within a target-driven outbound contact centre, confidently overcoming objections and closing sales.
• Maintain high levels of productivity, adherence, turnaround time, and quality performance in a performance-measured environment.
• Accurately capture and update customer information in real time, ensuring compliance and data integrity.
• Take ownership of your performance, maintaining momentum and focus in a pressurised, target-driven setting.
• Represent the homechoice brand with professionalism while delivering a results focused customer experience.
• Remain adaptable and resilient in a pressurised, target-driven environment.

What you’ll need to do this role

• Matric (Grade 12) – Must have
• Minimum 2–3 years’ proven outbound sales/telemarketing experience within a Contact Centre environment – Preferred
• Demonstrated track record of consistently meeting or exceeding sales targets
• Strong objection-handling and closing skills
• Sound understanding of dialler systems and high-volume outbound calling
• Excellent verbal communication and telephone etiquette
• Fluent in English and at least two additional South African languages – Preferred
• Target-driven with the ability to sustain high performance consistently
• Clear understanding of a performance-managed contact centre environment
• Proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun