Supervisor -Foreman : Mercedes-Benz Sandton at Motus Holdings Limited

• Mercedes-Benz Sandton currently has a vacancy for a Foreman. The primary purpose of the position is to maximize sales and profitability by creating customer confidence in the Dealership by providing quality service.
• He/she needs to ensure that a “fix right first time” standard is maintained by effectively supervising and motivating workshop staff to obtain maximum productivity, efficiency and customer satisfaction.
• When taking over and transferring tasks and responsibilities, it is essential to ensure that all information is received and explained directly from the Service Advisor in as detailed a manner as possible, so that subsequent steps in the process can be carried out in the best way possible.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Develop and implement a staff resource plan in response to the needs of the workshop
• Manage and record staff leave, training and other “non-billable” time correctly in order to minimize the impact on productivity and revenues - in conjunction with the Workshop Manager
• Motivate team members using appropriate and approved methods to produce their best results
• Ensure efficient and correct “loading” of workshop hours
• Load workshop according to productive and available staff
• Ensure that CSI is always consistently above Group minimum standard
• Discuss and S-CSI results and potential action Plans
• Develop and commit to relevant Labour sales and profit targets in relation to the Workshop
• Always manage and monitor Labour sales and workshop profitability
• Conduct effective Workshop Planning
• Control workshop productivity (i.e. hours worked / hours sold) and efficiency (i.e. flat rate time with actual time
• Review all allocating hours clocked on all job cards to hours sold (i.e. profitability)
• Assist TIPS Champion with unresolved technical problems (if unresolved)
• Assist and guide technical staff throughout technical problem identifying stages
• Implement future corrective actions plans for various technical problems
• Monitor and communicate staff target achievements and implement corrective action plans
• Assist technicians with unresolved technical problems (if unresolved)
• Ensure customers are informed off all work done on vehicle via Service Advisor
• Maintain and monitor Productivity reports
• Maintain a database recording the mechanics/ technicians time and efficiency analysis
• Assist technical staff with problems and facilitate on the job training
• Ensure that warranty work is done in accordance with MPC standard warranty policies and procedures
• Ensure that all sundries and controlled wastages of consumables are minimized
• Plan staff leave, training and other “non-productive” times efficiently to minimize negative effects on productivity
• Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards
• Monitor and maintain technology and ensure maximum access
• Improve and maintain customer service index percentages to agreed standards
• Pre-write job cards if necessary
• Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts
• Ensure that all relevant MPC core standards are always adhered to
• Ensure that correct technical information is available and used by Technicians
• Ensure that all information in the WIS and Star Diagnosis are always up-to-date and accurate
• Ensure all specialized workshop equipment is in workable condition (i.e. diagnostic testers, lifts, special tools, complete toolboxes etc.
• Always ensure neat and tidy workshop space
• Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility
• Ensure compliance with Mercedes SA’s CI (corporate identity) guidelines within department
• Discuss all Mercedes SA bulletins, workshop comebacks and escalated technical problems

BEHAVIOURAL COMPETENCIES

• Ability to install and administer computer hardware, software and networks
• Excellent analytical problem-solving skills
• Decision-making skills
• Effective verbal, written, presentation, and listening communication skills
• Computer skills include the ability to operate computerized accounting spreadsheet, word processing, graphics and website development programs at a highly proficient level
• Stress management skills
• Time management skills
• Customer orientated
• Interpersonal skills
• Ability to work in a team as well as independently
• Customer orientated
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
• Articulate and diligent
• Planning & Organizing
• Delivering Results & Meeting Customer Expectations
• Leading & Supervising
• Following Instructions & Procedures
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Achieving Personal Work Goals & Objectives
• Deciding & Initiating Action

QUALIFICATIONS AND SKILLS:

• Matric
• Fully computer literate
• At least 3-5 years technical experience
• A Valid Driver’s License C1, EC will be an added advantage
• Technician Qualification

 Closing Date 03 January 2026