In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and ...
The Ocean Export Supervisor is responsible for leading and managing the day-to-day operations of the Ocean Export department, ensuring that all export shipments are processed efficiently, accurately, and in accordance with customer requirements, company procedures, and industry regulations.
The role provides operational leadership to the team by driving performance, maintaining service quality, and ensuring that departmental objectives and customer expectations are consistently achieved.
A critical aspect of the role is building and maintaining strong relationships with customers, carriers, overseas offices, transport providers, and internal stakeholders.
Through regular customer engagement and performance monitoring, the supervisor ensures SLA and KPi commitments are met while identifying opportunities for continuous improvement, operational efficiencies, and business growth.
Job Related Requirements:
Grade 12
Minimum 7 years’ experience in ocean freight forwarding Import and Export
Minimum 2 years in a supervisory role
Own Transport
Ability to work overtime / after hours when required
Leadership courses (DSV talent pool etc.) OR Management programs – advantage
Electives
Knowledge of current Incoterms
Knowledge of international freight forwarding
Excellent communication skills
Good planning and self-management skills
Knowledge of Hazardous/Dangerous Goods
Duties & Responsibilities
Run with daily exception reports for operations and manage with staff
Manage productivity daily / weekly / monthly
Drive internal and external metrics daily / weekly
Evaluate service levels weekly / monthly
Customer relationship management and service delivery excellence.
Process compliance, data quality, and operational governance.
Continuous improvement and efficiency enhancement initiatives
Processing of ocean export shipments – end to end
To drive metric performance
To support sales in their objectives in achieving growth targets
To support operations with queries and manage customer expectations
Identify and target opportunities for improved effiencies
Identifying problems in a project design and evaluating alternative methods
Directly supervising staff
To ensure accurate and timely reporting
To identify improvements on processes within operations to drive efficiency
To manage any new processes or system developments with operations
To manage staff and career development to ensure the retention of key staff and their progress within the organization
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail