Job Vacancies at DSV

Tertiary Qualifications:

• Diploma or Degree in Logistics or related field would be adventageous

Computer Literacy:

• Micosoft Office (Intermediate), Microsoft Dynamics & CW1 Adventageous

Job-related Requirements:

• 2+ years internal/external sales experience in Freight Forwarding (air & sea preferred) or Logistics / Supply Chain Industry.
• Proven track record of meeting/exceeding sales targets.

Added Advantages

Electives: 

• Freight Forwarding, 3PL/4PL Services, Supply Chain Optimization, Import/Export.
• Sales: Prospecting, Account Management, Cold Calling, Negotiations, Client Acquisition.
• Technology: MS Office Suite

Main Purpose of the Role:

• Results-driven Sales Executive with experience in logistics, specializing in [air/ocean/ground] freight and 3PL solutions. Proven ability to drive business development, exceed sales targets, and manage key client relationships. 

Duties & Responsibilities:

Key Responsibilities

Business Development:

• Identify, target, and secure new clients in line with company growth strategy
• Conduct client meetings, presentations, and solution proposals
• Generate and follow up on qualified leads

Account Management:

• Maintain and grow existing customer relationships
• Conduct regular customer reviews
• Identify upselling and cross-selling opportunities

Sales & Revenue Targets

• Achieve monthly and annual gross profit and volume targets

​​​​​​​Reporting & CRM

• Maintain updated pipeline and activity tracking in CRM
• Provide accurate sales forecasts and reports
• Monitor market trends and competitor activity

​​​​​​​Key Performance Indicators (KPIs)

• New business revenue generated
• Gross profit margins achieved
• Client retention rate
• Pipeline growth and conversion rate
• Activity levels (calls, visits, proposals)

​​​​​​​Personality Profile

• Driven, target-oriented, and resilient
• High energy and self-motivated
• Customer-centric mindset
• Ability to work under pressure

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Qualification(s)

• 4-year Logistics or Supply Chain Management degree, or 4-year equivalent diploma (BTECH) OR,
• 4-year Industrial Engineering, or 4-year equivalent diploma (BTECH) OR,
• 8+years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below. 

System Skills 

• WMS advanced experience will be an advantage
• Sound experience in SMART/CMMS3/SKS/EWM systems will be an advantage

Job-related Requirements 

• 5+years Managerial experience
• ISO Integrated Management System experience
• Extensive experience in supply stream methods – Kanban Supply, Sequence Supply, Pick to Light, or various other methods of supply.
• Extensive experience in the Automotive field
• Able to work in a high pressure and stressed environment
• Good track record of Project Management
• Willing to work Shifts.
• Own transport
• Willing to travel if required 

ADDED ADVANTAGES FOR THIS ROLE:

• Negotiation skills & relationship management – client and / or supplier
• Sound knowledge of OEM operational process
• Operational experience and the ability to work independently.
• Knowledge of HSE compliance
• Knowledge of ERP/WMS/Systems Integration will be beneficial. 

MAIN PURPOSE OF THE ROLE:

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.
• The role needs to ensure operations are managed in accordance with the DSV standards, policies, and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation. Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry. 

DUTIES & RESPONSIBILITIES:

Ford Operations:  

• Full accountability and leadership on all aspects of the Ford Silverton operations in Gauteng,  
• Accountable for all initiatives implemented across these operations, including potential new scope. Meeting of all customer SLAs.; Compliance of sites to DSV standards; SHERQ – achieve minimum requirements; 
• Implement and maintain Quality Management System at all departments. 
• Be involved in unlocking synergies within operations to improve competitiveness of solution; Drive synergies with other DSV business units, where possible, to improve operational performance.  

Client Relationships:   

• Ensuring client’s needs and expectations are consistently met within scope of the SLA.  
• Client interaction and issue resolution to ensure client satisfaction.  
• Structured management reviews to review performance and discuss strategic initiatives.  

Commercial / Financial:  

• Thorough understanding and application of contract and service level agreement to achieve account stability and profitability.  
• Responsible for P&L and Accounting queries for Operations  
• Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid. 
• Identify and support initiatives to further improve account profitability.  

Operational Performance:   

• Actively managing daily operational performance to consistently achieve performance metric targets.   
• Delivering on client and internal continuous improvement requirements and driving Lean culture  
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and 
• conducted internally as agreed to by all stakeholders, this is an ongoing requirement. 
• Customer dissatisfaction process analyses failures with regards to deliveries, client complaints, damages etc. to determine root cause and corrective actions.  
• Follow through on corrective actions and close the Corrective and Preventative Actions Process  

People Management:   

• Firm and consistent approach to ongoing performance measurement and management of team.  
• Ensure effective resourcing in all departments to deliver the expected services.  
• Resolution of all IR issues in conjunction with HR.  
• Coaching and mentoring of team to achieve client objectives.  
• Individual Development Plans and succession plans in place for all critical roles.  
• Drive training interventions to close skills gaps in operations.  
• Ability to handle conflict in any situation as may be required.  

Client Expectations:  

• Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking.  

Launch Activities:  

• Actively manage and support all launch related activities – Manage the Change, new launch programs, change control and obsolescence management at Ford Assembly Plant.  
• Ensure operational readiness to support programs. 

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• Computer Literacy:  Intermediate - Microsoft office suite

Job related Requirements: 

• Minimum of 2 years experience in a Freight Forwarding environment end to end process. 
• Minimum of 2 years experience working in a client retention capacity 

Added Advantages for the Role:

• Client Liaison, Forwarding Experience, Proven track record, experience in managing freight RFQ's and tenders

Main Purpose of the role:

• To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Duties and Responsibilities:

DAILY

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.
• Updating and maintaining CRM system (MS Dyanmics).

WEEKLY

• Weekly operational meetings with customers.
• Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).
• Facilitating operational meetings between client and DSV operational controllers.
• Identifying opportunities for extension business growth / insurance / customs consultancy. 
• Keep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information.

MONTHLY

• Compiling monthly management reports and present to customer on a monthly basis
• Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage and resolve CSP surveys and feedback.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.
• Managing the debtor’s with the client for queries, payments and payment terms.

OTHER DUTIES

• Customer dinners and general entertainment as and when required.
• Managing customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage and assist with ISV’s.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.

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BASIC MINIMUM REQUIREMENTS FOR THIS ROLE

• Tertiary Qualifications
• Essential: Matric
• Computer Literacy
• MS Word - Advanced
• MS Excel - Intermediate to Advanced
• PowerPoint - Advanced
• Outlook - Advanced

Additional Computer Skills

• Microsoft Dynamics CRM
• Power BI (Advantageous)
• Microsoft Teams
• Sales Pipeline Management Tools

Job Related Requirements

• Minimum 5 years' experience in Logistics Sales / Business Development
• Minimum 2 years' experience in a senior sales leadership or strategic account development role
• Proven track record of exceeding sales budgets and GP targets
• Strong understanding of Air Freight, Ocean Freight, Contract Logistics and Supply Chain Solutions
• Experience engaging with C-suite and senior decision-makers
• Strong commercial acumen and analytical ability
• Experience managing key strategic opportunities and complex sales cycles

Minimum Requirement: Grade 12 / Matric

ADDED ADVANTAGES FOR THIS ROLE

Skills & Competencies

• Strong leadership and coaching ability
• Strategic sales planning capability
• Excellent negotiation skills
• Experience within multinational logistics organizations
• Ability to identify and penetrate targeted industry verticals
• Strong presentation and proposal-writing skills
• Ability to drive collaborative engagement across operational and commercial teams
• High degree of self-discipline and accountability
• Established network within the South African logistics market
• Strong CRM management and forecasting capability

JOB SPECIFICATION

Main Purpose of the Role

• To drive sustainable new business growth by identifying, developing and securing strategic opportunities within DSV's target verticals and ideal customer profile.
• The Business Development Manager is responsible for achieving revenue and gross profit growth targets while assisting in the development of regional sales strategies and mentoring sales team members.

Duties & Responsibilities

Business Development

• Develop and execute strategic business development plans aligned to branch and divisional objectives.
• Identify, qualify and secure new business opportunities across Air, Sea and Integrated Logistics solutions.
• Build and maintain a robust sales pipeline that delivers sustainable growth.
• Conduct market analysis to identify target sectors, competitors and emerging opportunities.
• Negotiate commercial agreements and strategic contracts.

Customer Management

• Develop relationships with key stakeholders and decision-makers.
• Drive customer retention and growth within strategic accounts.
• Conduct regular business reviews with customers.
• Ensure customer satisfaction and long-term partnership development.

Reporting & Governance

• Maintain accurate CRM records and opportunity forecasts.
• Submit monthly sales reports and pipeline reviews.
• Monitor achievement against budget, GP and revenue targets.
• Ensure compliance with DSV sales processes and CRM disciplines.

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Main Purpose of the Role

• The successful candidate will be responsible for securing new business opportunities aligned with the organisation’s preferred client profile and achieving the GP targets set out in the sales contracts.

Job Related Requirements

• Grade 12
• Minimum of 5 year sales experience in freight forwarding, supply chain or logistics environment, with a good understanding of Air, Ocean and Road transportation, Forwarding and Customs Clearance. 
• Proven track record in new business sales
• Valid Driving Licence and Own Vehicle

Computer Skills

• Proficient in Excell, CoPilot Powerpoint , Word and Outlook
• Understanding of Microsoft Dynamics CRM system advantageous
• MS Word, Excel, PowerPoint & Outlook – Intermediate Level

Electives

Sales Capability and Commercial Drive

• Ability to build, manage and maintain a healthy sales pipeline.
• Strong hunter mentality, with a driven and ambitious approach to new business development.
• Solution-driven mindset with a strong ability to identify and resolve customer challenges.

Communication and Relationship Management

• Excellent communication skills, including the ability to engage confidently with senior management.
• Ability to conduct clear and professional presentations when required.
• Ability to build strong relationships with customers, operations teams and internal stakeholders.

Professionalism and Teamwork

• Well-groomed, professionally presented and able to represent the organisation appropriately.
• Able to work independently as well as collaboratively within a team environment.
• Accountable, reliable and able to take ownership of responsibilities and outcomes.

Planning and Administration

• Strong coordination, organisational and administrative skills.

Duties & Responsibilities

Sales Pipeline and Business Development

• Manage and develop a sustainable sales pipeline.
• Identify, onboard and implement new business opportunities effectively.

CRM, Planning and Activity Management

• Manage all opportunities, accounts and productivity within Dynamics, the prescribed CRM system.
• Maintain an effective diary to support consistent customer engagement and sales activity.

Customer Relationships and Consultative Selling

• Build strategic relationships at multiple levels within the client base.
• Apply a consultative selling approach to strengthen DSV’s supply chain position with customers.

Targets and Performance Management

• Achieve monthly and quarterly sales targets.
• Meet weekly and monthly call targets.

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Main Purpose of the Role:

• The Ocean Export Supervisor is responsible for leading and managing the day-to-day operations of the Ocean Export department, ensuring that all export shipments are processed efficiently, accurately, and in accordance with customer requirements, company procedures, and industry regulations.
• The role provides operational leadership to the team by driving performance, maintaining service quality, and ensuring that departmental objectives and customer expectations are consistently achieved. 
• A critical aspect of the role is building and maintaining strong relationships with customers, carriers, overseas offices, transport providers, and internal stakeholders.
• Through regular customer engagement and performance monitoring, the supervisor ensures SLA and KPi commitments are met while identifying opportunities for continuous improvement, operational efficiencies, and business growth.

Job Related Requirements:

• Grade 12
• Minimum 7 years’ experience in ocean freight forwarding Import and Export
• Minimum 2 years in a supervisory role
• Own Transport
• Ability to work overtime / after hours when required
• Leadership courses (DSV talent pool etc.) OR Management programs – advantage

Electives

• Knowledge of current Incoterms
• Knowledge of international freight forwarding
• Excellent communication skills
• Good planning and self-management skills
• Knowledge of Hazardous/Dangerous Goods

Duties & Responsibilities

• Run with daily exception reports for operations and manage with staff
• Manage productivity daily / weekly / monthly
• Drive internal and external metrics daily / weekly
• Evaluate service levels weekly / monthly
• Customer relationship management and service delivery excellence.
• Process compliance, data quality, and operational governance.
• Continuous improvement and efficiency enhancement initiatives
• Processing of ocean export shipments – end to end
• To drive metric performance
• To support sales in their objectives in achieving growth targets
• To support operations with queries and manage customer expectations
• Identify and target opportunities for improved effiencies
• Identifying problems in a project design and evaluating alternative methods
• Directly supervising staff
• To ensure accurate and timely reporting
• To identify improvements on processes within operations to drive efficiency
• To manage any new processes or system developments with operations
• To manage staff and career development to ensure the retention of key staff and their progress within the organization

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Tertiary Qualification(s):

• Matric.  
• Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage.
• Experience in planning, warehouse and transport industry.
• Computer Literacy Level;
• Knowledge in WMS and TMS software/apps
• Highly proficient in Excel and PowerPoint for data management and reporting 

Job-related Requirements:

• Experience in expediting, planning, scheduling & balancing of workload
• Experience in a warehousing environment
• Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources
• Sound and proven skills in Expediting, Planning, Organizing, Directing, Controlling & Monitoring.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
• Good interpersonal skills for client account management.
• Very good analytical and -problem solving skills, and ability to think logically.
• Be able to lead and manage a team.
• Comfortable presenting & communicating to all levels of management

 Electives:

• Warehouse experience & understanding
• Expediting, Planning & Scheduling experience
• Experience in Automotive and Retail environmets 

MAIN PURPOSE OF THE ROLE:

• This role will be responsible for the expediting, planning, scheduling & balancing outbound activities to ensure internal & external requirements are met.

 DUTIES & RESPONSIBILITIES: 

• Understand the customer’s business
• Understand the customer’s customer requirements
• Develop a strong, trusting relationship with clients
• Deep understanding of contractual SLAs & KPIs
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements
• Query management
• Complete daily system checks to ensure all orders are planned and executed as per customer KPI’s

Logistics Coordinator:

• Monitor the load plan and execution thereof to identify risks and deviation to ensure communication and necessary action is taken timeously (picking, loading and delivery slots).
•  Review and analyse load plan performance with the objective of improving operations -and TS SLA’s.
• Monitoring and reporting of warehouse and transport SLA's.
• Measure and report on time delivery and turnaround time.
• Update bookings/re-bookings in relevant systems.
• Be actively involved in support change initiatives.
• Job rotation amongst team members to create flexibility and personal growth.
• Consistently reviewing data to identify areas of improvement to further improve the output of the operation, load plan and deliverables within the team.
• Accurate booking & re-booking requests.
•  Order consolidation.
•  Query management and escalation.
• Reverse logistics (back door returns & upliftments) monitoring and planning. 

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Minimum Requirements:

• Matric or equivalent
• Tertiary Qualification: Qualification in Logistics, Supply Chaint Management or Transport Management (Advantageous)
• Computer Literacy Level: Intermediate - Proficient in Excel / PowerPoint for data management and reporting

Job Related Requirements:

• 2-5 years relevant experience in:
• Retail industry (Transportation Role)
• Supply chain environment.
• Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment.
• Transporter service level management
• Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI
• Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)
• Sound and proven skills in Organizing, Directing, Controlling & Monitoring.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
• A sound understanding of the Supply Chain.
• Good understanding of domestic and cross border/international transport requirements
• Focus on compliance levels with regards to documentation and export & import controls
• Good interpersonal skills for client account management.
• Must be able to build and maintain strong relationships with customers (internally & externally)
• Must have the ability to handle conflict on a tactical and operational level.
• Must be able to communicate effectively and efficiently with all levels of management.
• Punctuality and good time management skills are essential elements for this position.
• A good understanding of MRP management principles
• Very good analytical skills, and ability to think logically.
• Must be able to work under pressure.
• Assertive
• Forward Thinking
• Pro-active solution driven/orientated.
• Self-Motivated
• Good with people
• Taking responsibility and accountability
• Attention to detail.
• Sense of urgency

Electives:

• Exposure to strategic clients and communication channels
• Excellent reporting skills

Main Purpose of the Role: 

• This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.

Duties and Responsibilities:

• Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner
• Understand the client’s business & requirements.
• Understand the client’s customer requirements.
• Develop a strong, trusting relationship with clients and transporters.
• Deep understanding and execution of contractual SLAs & KPI’s
• Proactively driven to identify, action, and manage on deliverables.
• Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements.
• Maintain various reports in line with KPI and contractual obligations.
• Complete daily system checks to ensure all data to and from the transporters system is working.
• Daily team meetings with various stakeholders, aligned to client and transportation deliverables.
• Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
• Support in creating and maintaining processes, SOP’s, Work Instructions etc.
• Training and role out of change management processes
• Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
• Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations
• Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product.
• Invoice management and execution.
• Good understanding of domestic and cross border/international transport requirements
• Focus on compliance levels with regards to documentation and export & import controls

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Minimum Requirements

• 3-year Logistics, Engineering or Supply Chain Management degree, or 3 year equivalent diploma OR;
• 5 years minimum relevant experience in Inventory / Warehouse Management with in-depth experience in all job-related requirements listed below
• Advanced Computer literacy Level in MS Word and Outlook
• Excellent knowledge of ERP and WMS systems
• Highly proficient in Excel/PowerPoint for data management and reporting

Job Related Requirements

• Min 5 years’ relevant experience in a warehouse environment.
• Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows.
• Proven knowledge and experience in root cause analysis and problem solving, including investigating and troubleshooting of stock discrepancies, incident reporting and CAPA reporting.
• Min 3 years proven skills in Planning, Organising, Directing, Controlling & Monitoring cycle counting programs and wall to wall stock takes.
• Excellent communication skills and ability – be able to communicate assertively at all levels internally and externally.
• Min 3 years’ people manage experience.
• Strong attention to detail and high quality of work.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
• A sound understanding of the Supply Chain.
• Commercial acumen to understand our inventory related contractual SLA’s with clients and our liability in the event of non-conformance.
• Good interpersonal skills for client account management.
• A good understanding of MRP and inventory management principles.
• Very good mathematical & analytical skills.
• Own vehicle and driver’s license.
• Ability to work extended hours / after hours.
• Ability to support other sites within Gauteng when required e.g. wall to wall count planning and execution
• Audit preparation, execution and support relating to internal and client inventory audits.

Added Advantages for this role

• Retail DC Experience
• Project management experience
• High EQ
• Effective leadership skills
• Excellent client relationship history
• System enhancement experience
• Team involvement
• Deadline Driven
• Self-Motivator
• Ability to work under pressure
• Strong attention to detail
• Ability to plan long term
• Negotiation and conflict management skills

Main purpose of the role

• Responsible for the inventory management and control of daily / weekly / monthly deliverables in order to consistently exceed all inventory related SLA’s with clients.

Duties and Responsibilities

Commercial and Client Focus:

• Understand the customer's business and operational requirements.
• Understand the customer's inventory and inbound requirements.
• Develop and maintain strong client relationships.
• Maintain a thorough understanding of contractual SLAs and KPIs.
• Ensure adherence to all HSE requirements and responsibilities.
• Ensure compliance with operational processes, audit requirements, and customer standards.
•  Investigate, manage, and close CAPAs relating to inventory and inbound operational deviations.
• Ensure client queries are resolved accurately and within agreed timelines.
• Participate in customer meetings and operational reviews.

Inbound Operations Management:

• Manage all inbound receiving activities to ensure compliance with service level agreements.
• Ensure ASNs, receiving documentation, and system transactions are accurately processed.
• Ensure timely unloading, receiving, putaway, and stock availability.
• Manage inbound exceptions including shortages, overages, damages, and documentation discrepancies.
• Monitor inbound productivity and operational performance.
• Ensure all inbound SOPs and work instructions are adhered to.
• Drive operational efficiency within the inbound function.
• Ensure effective communication between receiving, inventory, planning, and operational teams.

Inventory Management:

• Proactively control risks associated with inventory.
• Ensure inventory accuracy is maintained through robust inventory control processes.
• Manage system-to-system inventory alignment between client systems and WMS.
• Investigate and resolve inventory discrepancies through structured root cause analysis.
• Plan and execute cycle counts, wall-to-wall stock counts, ABC counts, and customer-specific inventory programmes.
• Control quarantined, damaged, blocked, obsolete, and slow-moving stock.
• Ensure inventory transactions are executed accurately and timeously.
• Ensure virtual locations and suspense locations are managed and maintained within agreed ageing parameters.
• Maintain audit readiness at all times.

Operational Compliance and Continuous Improvement:

• Ensure adherence to all operational SOPs and work instructions.
• Monitor and drive compliance to quality standards and operational controls.
• Ensure all inventory and inbound processes comply with customer and DSV requirements.
• Identify opportunities for operational improvement and drive corrective actions.
• Support process and system enhancement initiatives.
• Ensure effective housekeeping standards are maintained throughout inbound and inventory areas.
• Ensure operational risks are identified, escalated, and mitigated.

Audits and Governance:

• Manage internal, external, and client inventory audits.
• Ensure audit findings are investigated and corrective actions implemented.
• Maintain accurate records and supporting documentation.
• Ensure compliance with all stock control and governance requirements.
• Support annual stock counts and customer audit programmes.

People Management:

• Ensure subordinates have clear roles and responsibilities.
• Lead, coach, and develop Team Leaders, Inventory Controllers, and administrative personnel.
• Manage employee performance through regular reviews and performance discussions.
• Ensure staff are adequately trained and multi-skilled.
• Promote a culture of accountability, safety, and continuous improvement.
• Manage employee relations matters in accordance with company policy.
• Ensure appropriate succession planning and talent development within the department.

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Main Purpose of The Role:

• To be part of New Business Commercial Team and champion New Business growth for DSV.
• To Protect, Grow and Innovate with regards to New Business Signed on.

Minimum Requirements:

• Minimum of 4 years’ Sales experience in  Freight Forwarding

Added advantages:

Skills & Competencies: 

Technical & Commercial

• Strong understanding of Air & Sea freight forwarding products and services
• Proven ability to sell complex logistics solutions
• Solid commercial, negotiation, and financial acumen

Soft Skills 

• Results-driven with a strong hunter mindset
• Excellent communication and presentation skills
• Relationship builder with stakeholder management capability
• Self-motivated, disciplined, and resilient

Qualifications: 

• Matric (essential)
• Tertiary qualifications will be of advantage.

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, Cargo Wise (will be an advantage).
• CRM Sytems

Duties and Responsibilities:

Duties and responsibilities will include, but not be limited to:

Business Development & Sales 

• dentify and pursue new Air & Sea freight opportunities within target industries and trade lanes
• Develop and execute new business sales plans to achieve volume, revenue, and margin targets
• Build and maintain a strong sales pipeline through prospecting, networking, and referrals
• Lead customer negotiations, pricing discussions, and contract finalisation
• Drive cross-selling opportunities across DSV’s broader service offerings where applicable

Customer & Account Management

• Establish trusted, long-term relationships with key decision-makers and stakeholders
• Understand customer supply chain needs and propose tailored logistics solutions
• Ensure smooth onboarding and handover to operations, maintaining service excellence
• Proactively manage customer performance, retention, and growth opportunities

Market & Strategic Insight

• Monitor market trends, competitor activity, and customer needs within Air & Sea freight
• Contribute to sales strategy and vertical-specific initiatives
• Provide accurate revenue forecasting and reporting through CRM and internal tools

Internal Collaboration

• Work closely with Operations, Pricing, Customer Service, and Finance to deliver competitive and compliant solutions
• Ensure adherence to DSV policies, governance, and ethical sales practices

Key Performance Indicators (KPIs)

• New business revenue and gross profit
• Customer acquisition and pipeline conversion
• Margin quality and yield
• Retention of newly acquired customers 
• Accuracy of forecasts and CRM discipline

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Main purpose of the role:

• To deliver a new business number in line with the targets set out by the organization

Duties and responsibilities: 

• Build a pipeline of Clients that Fit DSV’s  Ideal Client profile and Vertical approach
• Manage an effective diary to ensure that productivity stats are achieved
• Deliver Revenue Results as set out in the Sales Targets

​​​​​​​Job related requirements:

• Grade 12 / Matric (Must have)
• Tertiary qualifications (an advantange)
• Minimum of 2 years experience in either a commercial or operational role within the Logistics environment.

​​​​​​​Computer Literacy:

• Microsoft Office, Microsoft Dynamics (Advantageous)

​​​​​​​Electives:

• Ability to build and maintain a healthy sales pipeline
• Good communication skills, ability to converse with senior management
• Presentation skills
• Well groomed