Supervisor, Operations at CHEP

Key Responsibilities may include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

People and Safety

• Promote and drive a culture of Zero Harm.
• Implement and drive the safety strategies across CHEP and TPM plants.
• Responsible for the GAP, SEMP and Environmental requirements and audit results.
• Recruit, motivate and develop subordinates and ensure a succession plan is in place.
• Develop a motivated and productive workforce through effective people management and communication skills.
• Ensures that good communications and sound relationships are maintained with all employees, shop stewards and respective unions.

Cost and Metrics

• Develop, implement and manage processes to drive efficiencies and cost reductions.
• Managing plant costs, production, ensuring highest physical throughput meeting company objectives.
• Report on all Plant KPI’s and compile monthly reports.

Stock Management

• Responsible for the management and control of all hire stock and raw material.
• Highlight areas of risk and manage variances to ensure the prevention of any stock losses.
• Participates in regular stock audits, supervises all quarterly and annual stock-count audits and resolves queries.
• Ensures that the area of responsibility is efficiently stocked with both hire equipment and repair material to meet customer requirements.

Quality

• Develop and implement quality systems to ensure customer quality standards are met.
• Conducts quality audits and analyse the data to ensure corrective action is taken for poor quality and/or over-repair.  
• Follow up and resolve all customer complaints and recommends/implements solutions.

3rd Party Service Providers

• Manage and assist 3rd Party Service Providers through Service Level Agreement stipulations and requirements.(SLA’s)
• Effectively develop 3rd party relationships with a continuous focus on reducing costs through cooperative initiatives and amicable business negotiations.
• Ensure 3rd party compliance to all CHEP Operational SOP’s as well as statuary requirements which includes the LRA, BCEA, EE, and OHSACT.

Operational Systems

• Ensures that all legal and statutory requirements (such as labour legislation) as well as Company policies and procedures applicable to the Operations function are implemented and complied with by all staff.
• Ensures efficient and effective operating methods (i.e. for inspection, repair, manufacture, etc.) are developed and maintained to achieve productivity, quality and cost targets.

Plant and Property Maintenance

• Responsible for the overall maintenance of the plant to ensure a  smooth, efficient operation of the plant and machinery at the Service Centre(s) in accordance with Company and Government Regulations and Standards
• Ensure that all electrical and mechanical equipment are operating in strict accordance with Government and Company Rules and Regulations
• Budget KPI’s
• Conditioning volume conformance to KPI’s (unit/plant cost of conditioning, damage rate in plants)
• Quality KPI’s
• Health & Safety/Gap and BIFR KPI’s

What you will bring:
Qualifications

• Operations / Production Management Diploma
• Six Sigma Green Belt Certified- preferred
• 5 Years Production Management experience in a unionized environment

Experience

• 10 years’ experience in Operations

Skills and Knowledge

• People Management