Supervisor, Operations, Contract Logistics at DSV

Minimum Requirements

• Grade 12
• Tertiary Qualification Advantageous
• 4 years minimum relevant experience in supply chain warehousing
• Good knowledge of WMS systems
• Excel (Intermediate)

Job Related Requirements

• Min 4 years’ relevant experience in a warehouse environment
• Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows.
• Excellent communication skills and ability – be able to communicate assertively at all levels internally and externally.
• Ability to work extended hours / after hours
• Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
• HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes

Added Advantages for the role

• FMCG / Pharma experience & understanding
• Effective leadership skills
• Deadline Driven
• Self-Motivator
• Ability to work under pressure
• Strong attention to detail
• Min 2 years relevant hands on experience in GDP / GWP requirements to meet compliant levels of process control, documentation, training, pest control, dust control and excellent housekeeping.
• Main purpose of the role
• This job requires the oversight, execution and quality maintenance of all key warehouse operational processes, including stock integrity maintenance and outbound.

Duties and Responsibilities

• Manage subordinates' actions and productivity to ensure consistent execution of their duties to required standard.
• Report any Non-Conformances (NC's) and operational incidents to the Operations Manager.
• Ensure daily and weekly housekeeping tasks and reports are completed by subordinates.
• Ensure all operational KPl's are maintained to required standards.
• Through maintenance of the KPl's, ensure the SLA between service provider and client is consistently adhered to.
• Through accurate, in full and on-time CAPA process and incident investigation address KPI failures.
• Identify and implement continuous improvement in area of operations / influence.
• Assist Operations Manager in matters pertaining to the daily running and upkeep of the operation.
• Implement and track training and multi-skilling of subordinates with assistance of Operations Manager.
• Practice, adhere to and enforce HSE (Health, Safety and Environment) and QMS (Quality
• Management System) standards and policies as per defined DSV requirements in this regard.
• Ensure operational processes and/or work instructions are always up to date, and that sub ordinates always adhere to them.
• Communicate relevant information to subordinate's as needed.
• Ensure daily bin maintenance and cycle counting is executed as per operational requirements.
• Ensure wall to wall stock take is executed to agreed standards as and when required by the company.
• Provide inputs as required for operational reporting.
• Compile and submit operational reporting as required.
• Communicate with client in a timeous and professional written and verbal manner pertaining to operational queries and reporting.
• Ensure facility and all equipment is used in correct manner by staff, and take action against subordinates that neglect or abuse facility or equipment.
• Ensure Site Rules are followed by all parties on site, and report any non-conformance to site management immediately.
• Attend management meetings and share relevant feedback with subordinates

SUPERVISORY RESPONSIBILITIES

• Ensure subordinates have clear roles and responsibilities and carry out these responsibilities as per defined Standard Operating Processes and/or Work Instructions.
• Ensure subordinates receive alt required compulsory and operational training as and when required.
• Address staff queries and concerns quickly (i.e. time and attendance, pay queries etc) and elevate to Operations Manager when necessary.
• Monitor individual performance as per required standards and rectify non-performance and/or unacceptable behaviour as per DSV Code of Conduct through counselling, and when required, application of progressive disciplinary action.
• Communicate company news to subordinates as and when required.
• Lead subordinates in a consistent and fair manner to promote morale in the team.
• Ensure DSV Job Clocking and Resource Planning Tool is maintained by subordinates, and audit system daily to ensure compliance
• Perform duties in other departments when required by management due to operational demand