Current Jobs at DSV

SUMMARY

• A General Manager is responsible for the overall management of the Road Transport sales and brokering vertical. This means having an in-depth understanding of, and influence, on all functions in the transport industry, including Operations, Human Resources, IT and Finance and Sales, taking complete ownership for revenue retention and growth within the Road Transport vertical for Road with a view of expanding the portfolio into other DSV business units in future (CL and Air & Sea).
• Strategically retaining, growing existing base and targeting new logos to meet ambitious vertical growth targets.
• An effective General Manager achieves key business deliverables by driving sales performance in line with business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that the DSV Sales team aligns to company and customer strategies to achieve long term relationships and profitable business within the portfolio. Building and maintaining relationships within portfolio accounts (C-level) as well as internally with Regional Management and all Directors.
• Creating a positive team environment and implementing new business effectively, managing sales executives and Brokering Manager according to agreed Minimal Acceptable Standards (MAS).

Commercial:

• Tender Submissions. Ensure DSV is invited and responds effectively to market tenders. Where required, to also compile and present proposals to customers.
• Revenue. Monitoring billing variance reports to identify revenue loss and leakage. Achieve new business and retention targets.
• Budgets. Setting annual budgets for all customers considering annual increases, Up/Down trade, trading days and individual customer seasonality. Identifying trends in customers to enable optimal resourcing for DSV.
• Debtors. Managing teams to achieve <35 days on DSO’s
• Managing sales executives to achieve ZERO debtors outstanding longer than 120 days and providing guidance and assistance to resolve.

Team Management

• Annual goal setting for all subordinates along with quarterly follow ups.
• Quarterly and annual performance reviews
• Soft skills such as conflict management and motivation
• Resource planning to ensure sufficient capacity at all times

Governance, Compliance and Reporting

• Contract Negotiation
• Liabilities
• Insurance
• NDA’s
• Penalties
• Annual Rate increase calculations and implementation
• Ensure updated and singed contracts for all customers
• Ensure and keep a register of annual increases applied
• Monthly reporting of new business and retention achievement
• Monthly and annual insurance declaration compliance

Relationship management

• Customer Engagements (either on site or virtual) consisting of weekly operational meetings, monthly business reviews and quarterly strategic sessions. Also, ensuring execution off all initiates arising from these sessions.
• Customer escalations. Swiftly deal customer escalations and identify feasible solutions to prevent recurring items.
• Internal relationships. Build strong relationships with other departments and business units within DSV to promote an efficient and effective working environment.

Solution Design

• Technical guidance. Provide expert advice to sales staff in designing new solutions to customers while still remaining within the parameters set out for each business unit.
• Process design. Continuously assist in developing new processes to ensure effective and profitable business practices.
• Implementation. Oversee the implementation of new accounts or services.

QUALIFICATIONS

• Completed Matric / Grade 12
• Supply chain degree and/or similar tertiary qualification
• Own Vehicle, driver’s license, ability to work overtime and travel nationally.
• IR related training

COMPUTER SKILLS

Advanced Level and Ability of:

• Excel
• Word
• Outlook
• Power Point
• MD Dynamics (Training to be provided)

EDUCATION AND/OR EXPERIENCE

• Minimum of 5 years end-to-end Supply Chain and/or transport of which at least 3 years managing commercials teams (individuals) from a new business sales environment.
• Minimum of 5 years experience in FTL & LTL /brokerage in trucking  
• Leadership experience required
• Sales coaching leadership training
• Strong financial acumen, understanding of P&L’s and EBIT drivers
• Ability to own, build and grow revenue targets for South Africa, with complex decision making on activities to drive revenue growth and revenue retention
• Experience engaging with internal EXCO members
• Strong results-oriented and performance driven approach
• Conflict management and conflict resolution skills
• Senior customer engagement skills
• Identify and manage customer churn and implement corrective action plans to address and rectify

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Minimum Requirements

• Grade 12
• Tertiary Qualification Advantageous
• 4 years minimum relevant experience in supply chain warehousing
• Good knowledge of WMS systems
• Excel (Intermediate)

Job Related Requirements

• Min 4 years’ relevant experience in a warehouse environment
• Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows.
• Excellent communication skills and ability – be able to communicate assertively at all levels internally and externally.
• Ability to work extended hours / after hours
• Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
• HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes

Added Advantages for the role

• FMCG / Pharma experience & understanding
• Effective leadership skills
• Deadline Driven
• Self-Motivator
• Ability to work under pressure
• Strong attention to detail
• Min 2 years relevant hands on experience in GDP / GWP requirements to meet compliant levels of process control, documentation, training, pest control, dust control and excellent housekeeping.
• Main purpose of the role
• This job requires the oversight, execution and quality maintenance of all key warehouse operational processes, including stock integrity maintenance and outbound.

Duties and Responsibilities

• Manage subordinates' actions and productivity to ensure consistent execution of their duties to required standard.
• Report any Non-Conformances (NC's) and operational incidents to the Operations Manager.
• Ensure daily and weekly housekeeping tasks and reports are completed by subordinates.
• Ensure all operational KPl's are maintained to required standards.
• Through maintenance of the KPl's, ensure the SLA between service provider and client is consistently adhered to.
• Through accurate, in full and on-time CAPA process and incident investigation address KPI failures.
• Identify and implement continuous improvement in area of operations / influence.
• Assist Operations Manager in matters pertaining to the daily running and upkeep of the operation.
• Implement and track training and multi-skilling of subordinates with assistance of Operations Manager.
• Practice, adhere to and enforce HSE (Health, Safety and Environment) and QMS (Quality
• Management System) standards and policies as per defined DSV requirements in this regard.
• Ensure operational processes and/or work instructions are always up to date, and that sub ordinates always adhere to them.
• Communicate relevant information to subordinate's as needed.
• Ensure daily bin maintenance and cycle counting is executed as per operational requirements.
• Ensure wall to wall stock take is executed to agreed standards as and when required by the company.
• Provide inputs as required for operational reporting.
• Compile and submit operational reporting as required.
• Communicate with client in a timeous and professional written and verbal manner pertaining to operational queries and reporting.
• Ensure facility and all equipment is used in correct manner by staff, and take action against subordinates that neglect or abuse facility or equipment.
• Ensure Site Rules are followed by all parties on site, and report any non-conformance to site management immediately.
• Attend management meetings and share relevant feedback with subordinates

SUPERVISORY RESPONSIBILITIES

• Ensure subordinates have clear roles and responsibilities and carry out these responsibilities as per defined Standard Operating Processes and/or Work Instructions.
• Ensure subordinates receive alt required compulsory and operational training as and when required.
• Address staff queries and concerns quickly (i.e. time and attendance, pay queries etc) and elevate to Operations Manager when necessary.
• Monitor individual performance as per required standards and rectify non-performance and/or unacceptable behaviour as per DSV Code of Conduct through counselling, and when required, application of progressive disciplinary action.
• Communicate company news to subordinates as and when required.
• Lead subordinates in a consistent and fair manner to promote morale in the team.
• Ensure DSV Job Clocking and Resource Planning Tool is maintained by subordinates, and audit system daily to ensure compliance
• Perform duties in other departments when required by management due to operational demand

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Minimum Requirements

• Grade 12
• Tertiary Qualification advantageous
• 3 years minimum relevant experience in supply chain warehousing
• Good knowledge of WMS systems
• Good knowledge of Inventory Management software / apps
• Excel (Intermediate)

Job Related Requirements

• Min 3 years’ relevant experience in a warehouse environment
• Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows.
• Excellent communication skills and ability – be able to communicate assertively at all levels internally and externally.
• A good understanding of inventory management principles
• Ability to work extended hours / after hours
• Audit / Stock-take preparation, execution and support relating to internal and client inventory audits.
• Added Advantages for the role
• FMCG / Pharma experience & understanding
• Effective leadership skills
• Deadline Driven
• Self-Motivator
• Ability to work under pressure
• Strong attention to detail
• Main purpose of the role
• Responsible for the inventory management and control of daily / weekly / monthly deliverables in order to consistently exceed all inventory related client SLA’s.

Duties and Responsibilities

Inventory Management:

• Proactively control the risks associated with inventory.
• Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
• Action the high inventory levels e.g. FIFO, Obsolete and Slow-moving stock, on client request.
• Daily system to system balancing: Manage and correct inventory movement records on WMS and ensure correction on client system so that DSV and client systems are always aligned
• Control the security over inventory which could result in loss, theft or misappropriation, etc.
• Plan and execute cycle counts, wall to wall counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
• Ensure Material Master and Bin Master is maintained, updated and actioned as required.
• Control, quarantined and damaged stock, this includes inspections, scrapping processes, etc.
• Ensure inventory processes are followed in operations and admin
• Manage system enhancement process
• Ensure Returns are processed quickly and accurately
• Ensure virtual locations (such as Suspense) within WMS never age more than 5 days and are accurately processed;
• Ensure CAPA is actioned on all serious and/or recurring inventory issues / queries.

Subordinates:

• Roles and Responsibilities: Ensure that your subordinates have clear job descriptions in place indicating their detailed roles and responsibilities;
• Performance Management: Ensure that all key subordinate deliverables are performance measured and managed;
• Leadership and motivation: Ensure that you are fair and consistent with your staff, lead by example and keep them well informed of company objectives and relevant news;
• Training and Development: Ensure that your subordinates are multi-skilled in their roles and receive relevant internal and external training

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Main purpose of the role:

• To deliver a new business number in line with the targets set out by the organization

Duties and responsibilities: 

• Build a pipeline of Clients that Fit DSV’s  Ideal Client profile and Vertical approach
• Manage an effective diary to ensure that productivity stats are achieved
• Deliver Revenue Results as set out in the Sales Targets

​​​​​​​Job related requirements:

• Grade 12 / Matric (Must have)
• Tertiary qualifications (an advantange)
• Minimum of 2 years experience in either a commercial or operational role within the Logistics environment.

​​​​​​​Computer Literacy:

• Microsoft Office, Microsoft Dynamics (Advantageous)

​​​​​​​Electives:

• Ability to build and maintain a healthy sales pipeline
• Good communication skills, ability to converse with senior management
• Presentation skills
• Well groomed