Supervisor: RSS Monitoring (2672) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• A Senior Certificate (Grade 12)
• A National Diploma I.T or equivalent qualification.
• At least 5 years of IT experience with a minimum two (2) years as a Senior IT Engineer 
• Two (2) years of network support.
• Two (2) years of RSS Monitoring.
• One (1) year technical support 
• Certification:
• ITIL V3 Foundation 
• CCNA / CCNP, A+, N+ preferable 
• Certification of Registration Repair and Verification (NRCS)
• Accreditation: SANS 10378: 2012  
• A valid driver’s license is essential.

KEY RESPONSIBILITIES:

Operational

• Manages the key performance areas and result indicators associated with the operation, performance monitoring and incident reporting of RSS systems, in terms of ETC contractual obligations.
• Ensuring the system is always comprehensively monitored and that procedures are improved as required. 
• Reviewing all shift reports and checklists daily (LPN checklist to ensure functionality, Handover checklist to ensure shift handover completed without incident, Daily Occurrence Book to ensure proper recording and follow-up action taken, Signs Supervisor Checklist as an evidential record).
• Devising ways to improve processes and procedures, to speed up the process of repair/replacement of component.
• Manages the quality of incident tickets prepared and the quality of processes resulting in ticket closing by Performing daily checks. 
• Checks the previous day’s incident tickets and investigates further if necessary or institutes corrective action. 
• Involvement in the implementation of RSS internal projects. 
• Monitoring of all RSS implementations during projects. 
• maintaining the minimum qualifications, experience, and expertise required of a Verification Officer and Person Responsible for Repairs for verifying and testing scales within the body’s scope.
• identification of deviations from the management system or from the procedures for performing verification body activities.

Key Service Area

• RSS System Monitoring.
• RSS Incident management oversight.
• Reporting

Reporting

• Analysing daily shift reports and instituting corrective action when required. 
• Compiling and submitting equipment failure reports (based on data and images from CDR) in terms of SANRAL contract. 
• Analysing trends and reporting (weekly and monthly) on system performance and functionality against contracted KPIs (ORT 100 – Mean time before failure and ORT 125 – Mean time to repair). 
• Compile adhoc reports as and when required by the business.
• Compile Repair and Verification Certificates.
• Compile Repair and Verification Reporting of Results 

People Management

• Manage projects together with RSS workshop team and RSS maintenance team. 
• Identifying technical / non-technical skills gaps within the department and completing developmental plans for existing personnel. 
• Monitoring the adequacy of current training courses and reporting accordingly. 
• Drafting shift schedules and rostering the teams.
• Ensures that the technical knowledge and skills of staff are sufficient for current and future system, equipment and procedure developments.