Supervisor, SCM Control Tower, Air & Sea at DSV

Main Purpose of the Role:

• The Supervisor, SCM Control Tower has the responsibility for the daily operational quality standards delivered by the SCM Control Tower and leads the team in all operational aspects of the daily business.

Duties & Responsibilities:

• Supervise staff on operational tasks
• Monitor that all work assignments are performed on time.
• Train staff in accurate handling of defined work instructions.
• Support the staff in troubleshooting issues
• Monitor service quality provided to clients
• Monitor KPI target compliance internal and external
• Obtain strong working user experience with department key activities
• Active exception management
• Lead continuous improvement initiative
• Develop relationship with clients and becomes familiar with key contacts, unique requirements and operating processes.
• Ensure that DSV processes are meeting target services levels.
• Ensure that the SCM Control Tower team is meeting DSV and specific client setup KPI targets.
• Monitor that the counterparts from operational teams are meeting DSV and specific client setup KPI targets.
• Establish a very strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between operational departments and SCM Control Tower.
• Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.
• Relay consistent issues to Manager in a timely and efficient manner.
• Escalate to Manager proactively on continuous disputes, high level decisions and high-profile service issues and potential risk situations.
• Champion SOP adherence and updates
• Lead monthly KPI meetings with Super Users
• Drive cross-functional collaboration
• Interpret and validate commercial documents
• Deep understanding of freight forwarding and POM

Qualifications:

• Matric (Grade 12)
• B. Com Logistics/Supply Chain Management beneficial

Additional Computer Skills:

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Job-Related Requirements:

• Min. 6 years’ experience in freight forwarding or logistics industry
• Strong industry knowledge and Supply Chain understanding

Other Minimum Requirement:

• Professional Knowledge
• Advanced analytical and reporting skills
• Strong leadership and stakeholder engagement Software Skills
• Good command of Microsoft office programs
• Language Skills