Vacant Jobs at DSV

Main Purpose of the Role:

• The Supervisor, SCM Control Tower has the responsibility for the daily operational quality standards delivered by the SCM Control Tower and leads the team in all operational aspects of the daily business.

Duties & Responsibilities:

• Supervise staff on operational tasks
• Monitor that all work assignments are performed on time.
• Train staff in accurate handling of defined work instructions.
• Support the staff in troubleshooting issues
• Monitor service quality provided to clients
• Monitor KPI target compliance internal and external
• Obtain strong working user experience with department key activities
• Active exception management
• Lead continuous improvement initiative
• Develop relationship with clients and becomes familiar with key contacts, unique requirements and operating processes.
• Ensure that DSV processes are meeting target services levels.
• Ensure that the SCM Control Tower team is meeting DSV and specific client setup KPI targets.
• Monitor that the counterparts from operational teams are meeting DSV and specific client setup KPI targets.
• Establish a very strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between operational departments and SCM Control Tower.
• Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.
• Relay consistent issues to Manager in a timely and efficient manner.
• Escalate to Manager proactively on continuous disputes, high level decisions and high-profile service issues and potential risk situations.
• Champion SOP adherence and updates
• Lead monthly KPI meetings with Super Users
• Drive cross-functional collaboration
• Interpret and validate commercial documents
• Deep understanding of freight forwarding and POM

Qualifications:

• Matric (Grade 12)
• B. Com Logistics/Supply Chain Management beneficial

Additional Computer Skills:

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Job-Related Requirements:

• Min. 6 years’ experience in freight forwarding or logistics industry
• Strong industry knowledge and Supply Chain understanding

Other Minimum Requirement:

• Professional Knowledge
• Advanced analytical and reporting skills
• Strong leadership and stakeholder engagement Software Skills
• Good command of Microsoft office programs
• Language Skills

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Main Purpose of The Role:

• Manage client relationships in the existing allocated client base and serve as the main point of contact for customers, providing exceptional service and fostering positive relationships, maintain and grow existing customer base for the allocated region and meet monthly and annual retention targets. 

Computer packages:

• MS Office, Excel, PowerPoint (Intermediate)
• Advanced skill would be advantageous

Qualifications:

• Matric (Essential).
• Tertiary Qualification is advantageous.

Minimum Requirements:

• Minimum 3 years Key Account Management / sales experience
• Presentation skills
• Maintain and grow the existing client base in the logistics market for the allocated Region and meet monthly and annual retention targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales-related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

Elective:

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self-motivated and ability to use own initiative, with the ability to work without supervision.
• Well-developed time management skills - ability to work to deadlines and with timetables. 
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration.
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions
• Ability to continuously review / refine processes to achieve the optimal solution. 
• Strong administrative skills with high attention to detail
• Strong business development skills

Duties and Responsibilities:

• Maintain and grow the existing client base and acquire new clients in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships, both existing and new clients.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.