Supplier Quality Warranty & Maintenance Engineer (TSSSA) at Alstom

PURPOSE OF THE JOB:

• Manage strategic and operationally the problem solving for quality issues appearing in revenue service and maintenance of RSCand SERVICES Product lines, related to externally purchased parts & Spare parts.
• Be involved once the characterization of the issue is done until the REX is captured.
• Work on behalf of the Project Product Introduction Manager (PrPIM) who remains accountable for the achievement of the project reliability targets and support the charge back to Supplier (CONQ: Cost of Non-Quality)
• Work with Depot Manager & Depot Quality, during maintenance period and ensure non-conformities treated (Kx, NCRs,)

NETWORK & LINKS :

INTERNAL

• Project Product Introduction Managers / Project Quality Safety Managers
• Quality warranty, PI Quality, SERVICE Quality, Product Introduction, Supplier Quality,
• Depot managers, RAMS teams, Engineering / Procurement / Industrial

EXTERNAL

• External Suppliers
• Customers

RESPONSIBILITIES:

The SQ warranty & Maintenance Engineer leads Supplier Quality Warranty & Maintenance activities

• Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services & Maintenance Period
• Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
• Ensure Supplier quality portal is properly used for Supplier quality related issues which occurs during Warranty & Maintenance period, including the proper notifications of issues to suppliers.
• Problem Solving: work with Supplier and Supports the project for RCA and find solution, related to critical issues ( Kx) , Non critical ( NCRs) within defined Target lead time for D4 & D6 KPI
• Manages supplier performance during Warranty & Maintenance period, with a dynamic escalation process (Yellow, Red in & out)
• Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process
• Reports / Escalates to SQ manager to unblock critical situations through escalations / Management meeting
• Implements the proper organization (way of working, warranty & Maintenance process, people, management routines, budget) in each depot and reacts in case of difficulties or quality drift. Manages its team

The SQ warranty & Maintenance Engineer support the problem solving in revenue service

• Verify the quality of the description and characterization done by Project, Project PI, Depot, Maintenance team, complement as necessary to ensure the right understanding of the issue before notifying Supplier
• Ensure that the containment action (D4 KPI) is defined and implemented
• Determine the root cause, drive validated solutions, and implement on the 1st trainset (D6-KPI)
• Supports project by following up with Supplier Periodically for their action and retrofitment completion
• In case of issues arise from suppliers (quality alert) or from projects and impact multi site and regions , SQ Warranty & Maintenance Engineer in Origin would take lead of the problem solving with supplier and share action with stakeholders in all impacted projects & region.

The SQ warranty & Maintenance Engineer manages Return of Experience from problem solving:

• Alerts the Project Product Introduction Manager and Supplier Quality Manager in case of epidemic issues
• Ensures Return on Experience (REX) is captured in every Kx and shared across projects and corrective action deployed in all related projects
• Work with SPQD Region/Cluster and start contributing in SPL risk review, to promote non SPL parts to SPL where issues were detected during warranty & maintenance period.

The SQ warranty & Maintenance Manager / Engineer Supports reliability growth activity with the project in warranty period

• Ensures early capture of quality issues during Test & Commissioning phases and improve the reliability of purchases parts in PI (warranty) period till DLP (warranty phase out).
• Mobilizes suppliers for quick & efficient solving of issues
• Ensures to reach RAMS liability level of equipment and subsystems purchased
• Ensure a handover with SQ serial before the start of warranty period if applicable

The SQ warranty & Maintenance Engineer Supports incoming inspection for goods during maintenance activity

• Control incoming spare part in accordance with control plan and engineering in case of critical change request
• Deploy non conformities management for all non-conforming spare parts detected at incoming
• Use measurement system, control tools and IT systems and ERP (GSI etc)

EDUCATIONAL REQUIREMENTS:

MANDATORY

• Graduated from Technical and/or Quality Engineering degree

DESIRABLE

• Technical expertise (mechanical/electronic/software)

EXPERIENCE:

MANDATORY

• 3 to 5 years of experience in engineering, validation, field reliability growth (*10 years for Manager)
• Knowledge of railway industry (norms, certifications…)
• Pb solving method and Quality analysis tools (8D, Ishikawa, PDCA)
• FMEA product/process
• Control plan
• Crisis management

DESIRABLE

• Knowledgeable of Industrial fields, Supplier Quality, Production, Quality, Procurement or equivalent
• Understanding of technical interdependencies
• Audit Experience

COMPETENCIES & SKILLS:

• Strong leadership with communication and influencing skills
• International and multi-cultural mindset
• Fluent in English
• Ability to work in a matrix organization through cross functional team (CFT)
• Autonomous, Structured, rigorous and logical thinking
• Continuous improvement mindset and customer oriented
• QCD oriented
• Team management * (direct and transversal management)