Supplier Relationship Manager at Bidvest Facilities Management

ROLE PURPOSE

• The Supplier Relationship Manager (SRM) is responsible for developing, managing, and optimizing strategic relationships with suppliers to ensure service excellence, cost efficiency, innovation, and risk mitigation across the Facilities Management supply chain. The role drives supplier performance, supports transformation objectives, and ensures alignment with organizational procurement and operational strategies.

MAIN OUTPUTS

Supplier Performance & Relationship Management:

• Develop and implement a structured Supplier Relationship Management (SRM) framework.
• Establish and manage strategic and preferred supplier partnerships.
• Facilitate regular supplier performance reviews based on agreed KPIs and SLAs.
• Drive continuous improvement initiatives with key suppliers.
• Resolve escalations and contractual performance issues.

Contract & Commercial Management

• Work closely with the Procurement and Legal teams to ensure contracts deliver maximum value.
• Monitor supplier compliance with contractual, commercial, and service delivery obligations.
• Identify cost-saving and value-creation opportunities.
• Support strategic sourcing initiatives and supplier negotiations.

Operational Support to Facilities Management

• Collaborate with operational teams to align supplier performance with service delivery requirements.
• Ensure suppliers meet health & safety, quality, and regulatory standards.

Monitor service delivery for soft and hard FM services, including:

• Cleaning
• Security
• Technical maintenance
• Catering
• Pest control
• Landscaping
• Waste management

Risk & Compliance Management

• Conduct supplier risk assessments and implement mitigation strategies.
• Ensure compliance with:
• BBBEE and supplier development objectives
• ESG and sustainability targets
• Company governance and procurement policies
• Maintain an up-to-date supplier database and performance scorecards.

Supplier Development & Transformation

• Drive Enterprise & Supplier Development (ESD) initiatives.
• Identify and develop emerging and BBBEE-compliant suppliers.
• Support localization and transformation strategies.

Reporting & Analytics

• Develop and present supplier performance reports and dashboards.
• Analyze spend, service levels, and supplier trends to inform decision-making.
• Track and report on cost savings, value-add, and innovation delivered by suppliers.

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• Bachelor’s degree in / or related field:
• Supply Chain Management
• Procurement
• Business Management 
• CIPS (advantageous)
• Valid drivers license 
• 5–8 years’ experience in procurement or supplier relationship management.
• Experience in the Facilities Management, Property, or Built Environment sector is highly preferred.
• Proven track record in managing strategic suppliers and complex contracts.
• Strong commercial and contract management skills
• Deep understanding of SRM principles and best practices
• Knowledge of BBBEE, ESD, and South African procurement legislation
• Excellent stakeholder management and negotiation skills
• Data analysis and reporting capability
• Risk management and problem-solving ability
• Financial and cost management acumen
• Relationship building and collaboration
• Strong communication and influencing skills
• High level of integrity and governance orientation
• Supplier performance against SLA/KPIs
• Cost savings and value creation
• Contract compliance
• Supplier risk ratings
• BBBEE & supplier development targets
• Innovation and continuous improvement initiatives
• Stakeholder satisfaction
• Ability to manage multiple suppliers and priorities
• Excel, Word, PowerPoint, Internet
• SAP 

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

Deadline:27th March,2026