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  • Posted: Oct 24, 2019
    Deadline: Not specified
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    Recruit Digital is now part of Salt, a global, award-winning digital recruitment agency, connecting people and businesses within Creative, Marketing, Sales, and Technology. Over 250 consultants are “Creating Futures” around the world and change the lives of 1000s of people each year by helping them to start new roles in some of the most exciti...
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    Supply Chain Analyst/ Industrial Engineer

    We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

    Your responsibilities will include:

    • Analysing, understanding and prioritizing tasks according to the core business or project objectives
    • Creating reports with focus areas for business improvement
    • Identifying important variables and focus areas in the business
    • Analyzing data to answer strategic and operational questions posed by the business
    • Provide information to various stakeholders
    • Collaborate with TDT managers and Franchise Managers to establish project plans while accounting for the trade-offs between operational practicality and overall performance

    Daily Food Operations Metrics Management:

    • Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.
    • Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement
    • Construct weekly reports for improvement and new target areas
    • Use weekly targets to manage day-to-day performance and inform operations for the best impact
    • Product reviews and complaints tracking:
    • The role will interface frequently with the Food and TDT operations teams and engage somewhat in the specifications of PaLM releases and new product features
    • Furthermore, the role will cover SOP reviews and complaints management from a driver behavior and training aspect where relevant

    Process Improvement:

    • Regularly review and analyze key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance
    • Ability to develop and set up reporting for metrics
    • Managing customer, branch and driver feedback into continuous performance improvement processes
    • Contribute to the design, implementation, and improvement of new and existing food support processes & tools
    • Leading small project improvement initiatives as required

    Attributes required:

    • A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
    • Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical
    • Ability to present ideas succinctly, in writing and verbally
    • Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
    • Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus to ranked priorities with the highest strategic impact

    Qualifications and Experience:

    • Relevant Undergraduate degree / diploma / certificate (i.e. Sciences, Statistics, Operations
    • A minimum of 3 years’ experience in business analysis, operational management or a related field
    • Experience defining solutions for internal and external customer networks
    • Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals
    • Experience in change management
    • Advanced Excel Skills essential – e.g. Pivot tables, IF/COUNTIF/VLOOKUP statements, Chart-building, conditional formatting, sorting and handling big data files
    • PowerPoint Skills – Constructing a storyline, clear & concise slides, strategic use of visuals graphics and color
    • Experience in an e-commerce, start-up or tech environment (advantageous)
    • Experience in QlikView or SQL/R-programming language (advantageous) 
    • Experience in tech and how to use tech solutions such as automation to improve performance
    • Experience in the development of others – can lead others, delegate tasks, and develop a team if necessary

    Method of Application

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