Supply Chain Coordinator-Returns at takealot.com

Your responsibilities will include:

• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution
• Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance
• Other duties and tasks as assigned
• Ensure that managed hubs meet daily performance expectations and SLA targets
• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
•  Being point of contact for Customer Service, TDT delivery hubs, 3PL's and DC facilities, ensuring query resolution
• Report generation, so that hubs, the hubs' franchisees and couriers are aware of their current performance
• Other duties and tasks as assigned
• Ensure the timeous return of return stock to the relevant returns DC
• Manage return claim functions
• Return query investigation

Qualifications:

• Matric (Grade 12)
• Degree / Diploma in Supply-Chain/ Logistics preferred
• The candidate needs a minimum of 3 years of relevant experience (warehouse management, customer service, returns)