Support Administrator: Retail Channels at Mancosa

Role Overview:

• The Support Administrator: Retail Channels will play a crucial role in the Retail Channels team by managing administrative tasks, streamlining workflows, and ensuring smooth interactions with customers, service providers, and other departments.
• This role involves maintaining accurate records, managing transactions, and providing comprehensive support to ensure the team operates efficiently and effectively.

Key Responsibilities:

Sales Support

• Prepare proposals, quotations, and presentations to assist the sales team.
• Coordinate communication between sales managers, service providers, and customers.
• Review invoices and claims from agents, suppliers and customers.
• Process orders, claims, pricing, and related transactions.
• Extract information from third-party systems and convert into presentations for relevant stakeholders.
• Coordinate the setup for sales events, trade shows, and client meetings.

Administrative Duties

• Maintain and manage sales documentation, including contracts, invoices, product details, and customer records.
• Prepare and distribute reports, such as sales metrics, budgets, expenses, and customer service updates.
• Collate and ensure accuracy of all information provided to various third-party organisations.
• Schedule and manage team meetings, appointments, and calls, preparing minutes as necessary.
• Organize and maintain filing systems, both digital and physical.
• Manage team expenses and coordinate travel arrangements.

Customer Service & Relationship Management

• Update and manage customer information in internal systems.
• Assist in resolving customer and service provider issues in collaboration with the sales team.
• Ensure timely and accurate communication with service providers and customers.
• Build and nurture long-term relationships through excellent service and prompt follow-ups.

Order Management

• Track and manage orders to ensure timely processing, invoicing, and delivery.
• Collaborate with manufacturers and logistics teams to ensure on-time delivery.
• Support inventory management in coordination with supply chain and sales agents.

Requirements:

• Education: Matric certificate is essential. Further educational qualifications in administration, business, commerce, data analytics, or a related field is advantageous.
• Experience: Minimum of 5 years in similar roles, preferably within the FMCG or Retail sectors.

Skills:

• High level of numeracy and analytical skills.
• Strong attention to detail and organizational skills.
• Effective multitasking and teamwork abilities.
• Excellent communication and interpersonal skills.
• Capable of working independently with minimal supervision.

Knowledge:

• Familiarity with consumer goods categories and retail operations.
• Proficiency in Microsoft Office Suite, with advanced level of application in Excel.
• Experience with reporting applications such as PowerBi and Tableau.
• Exposure to Sage ERP is advantageous.

Closing Date 24 June 2026