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  • Posted: Feb 26, 2020
    Deadline: Mar 3, 2020
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    Allan Gray Proprietary Limited is an investment manager, focused on creating financial security for investors. You can access our investment expertise through our unit trusts. Our purpose is to help investors build wealth over the long term. We seek to earn the trust of our clients by providing superior long-term investment performance, outstanding client se...
    Read more about this company

     

    Support Analyst

     

    Responsibilities

    • Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the development teams related to the Production or Development Environments, which encompasses in-house and vendor developed applications (applications include the following technologies C#, C++, JavaScript, MSSQL, Crystal, SSRS)
    • Environment maintenance and support of development teams within the full system development life cycle
    • Support development teams with the technical setup and configuration of new system implementations
    • Implement access requests while ensuring due process is followed especially with regard to auditing requirements
    • Release Management: release scripts and code ensuring changes are tested and approved
    • Application and database performance monitoring, investigation and tuning
    • Overnight Batch Monitoring and Support (includes after hours and weekend work on rotation)
    • Automation of IT processes
    • Liaise with 3rd line development teams to resolve user incidents, when required.
    • Business Continuity Planning and Testing
    • Regular documentation updating
    • Work closely with the rest of IT (development, database, networking and server teams) to continuously drive stability, architecture, process and performance improvements
    • Adhere to agile work management methodologies

     

    Skills / Competencies

    • Ability to work independently as well as part of a team
    • Strong logical thinking and deductive reasoning
    • Ability to analyse and investigate error messages
    • Great communication and overall people skills
    • Enthusiastic and fast learner
    • Passion for IT and technology in general
    • Excellent time management skills
    • Be prepared to work after hours when necessary
    • Exceptional attention to detail
    • Ability to function well under pressure in a fast-moving environment
    • Results orientated
    • Ability to accept responsibility for all tasks done
    • Show initiative for own growth and development
    • A good understanding of application development principles and methodologies.
    • Detail oriented

    •  

    Experience

    • Exposure to the Asset Management business would be advantageous
    • Linux (Ubuntu) exposure would be advantageous
    • Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
    • Database Server Administration and SQL scripting experience
    • Automation scripting using PowerShell, Python
    • Understanding of Networking and IT Security

    •  

    Education

    • Degree or Tech course in IT, Commerce, Sciences or Engineering faculty
    • At least 5 years relevant experience in an Application Support Environment

    Method of Application

    Interested and qualified? Go to Allan Gray Proprietary Limited on career2.successfactors.eu to apply

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