Support Analyst at Allan Gray Proprietary Limited

Responsibilities

• Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the development teams related to the Production or Development Environments, which encompasses in-house and vendor developed applications (applications include the following technologies C#, C++, JavaScript, MSSQL, Crystal, SSRS)
• Environment maintenance and support of development teams within the full system development life cycle
• Support development teams with the technical setup and configuration of new system implementations
• Implement access requests while ensuring due process is followed especially with regard to auditing requirements
• Release Management: release scripts and code ensuring changes are tested and approved
• Application and database performance monitoring, investigation and tuning
• Overnight Batch Monitoring and Support (includes after hours and weekend work on rotation)
• Automation of IT processes
• Liaise with 3rd line development teams to resolve user incidents, when required.
• Business Continuity Planning and Testing
• Regular documentation updating
• Work closely with the rest of IT (development, database, networking and server teams) to continuously drive stability, architecture, process and performance improvements
• Adhere to agile work management methodologies

Skills / Competencies

• Ability to work independently as well as part of a team
• Strong logical thinking and deductive reasoning
• Ability to analyse and investigate error messages
• Great communication and overall people skills
• Enthusiastic and fast learner
• Passion for IT and technology in general
• Excellent time management skills
• Be prepared to work after hours when necessary
• Exceptional attention to detail
• Ability to function well under pressure in a fast-moving environment
• Results orientated
• Ability to accept responsibility for all tasks done
• Show initiative for own growth and development
• A good understanding of application development principles and methodologies.
• Detail oriented

 

Experience

• Exposure to the Asset Management business would be advantageous
• Linux (Ubuntu) exposure would be advantageous
• Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
• Database Server Administration and SQL scripting experience
• Automation scripting using PowerShell, Python
• Understanding of Networking and IT Security

 

Education

• Degree or Tech course in IT, Commerce, Sciences or Engineering faculty
• At least 5 years relevant experience in an Application Support Environment