Allan Gray Proprietary Limited is an investment manager, focused on creating financial security for investors. You can access our investment expertise through our unit trusts.
Our purpose is to help investors build wealth over the long term. We seek to earn the trust of our clients by providing superior long-term investment performance, outstanding client se...
Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the development teams related to the Production or Development Environments, which encompasses in-house and vendor developed applications (applications include the following technologies C#, C++, JavaScript, MSSQL, Crystal, SSRS)
Environment maintenance and support of development teams within the full system development life cycle
Support development teams with the technical setup and configuration of new system implementations
Implement access requests while ensuring due process is followed especially with regard to auditing requirements
Release Management: release scripts and code ensuring changes are tested and approved
Application and database performance monitoring, investigation and tuning
Overnight Batch Monitoring and Support (includes after hours and weekend work on rotation)
Automation of IT processes
Liaise with 3rd line development teams to resolve user incidents, when required.
Business Continuity Planning and Testing
Regular documentation updating
Work closely with the rest of IT (development, database, networking and server teams) to continuously drive stability, architecture, process and performance improvements
Adhere to agile work management methodologies
Skills / Competencies
Ability to work independently as well as part of a team
Strong logical thinking and deductive reasoning
Ability to analyse and investigate error messages
Great communication and overall people skills
Enthusiastic and fast learner
Passion for IT and technology in general
Excellent time management skills
Be prepared to work after hours when necessary
Exceptional attention to detail
Ability to function well under pressure in a fast-moving environment
Results orientated
Ability to accept responsibility for all tasks done
Show initiative for own growth and development
A good understanding of application development principles and methodologies.
Detail oriented
Experience
Exposure to the Asset Management business would be advantageous
Linux (Ubuntu) exposure would be advantageous
Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
Database Server Administration and SQL scripting experience
Automation scripting using PowerShell, Python
Understanding of Networking and IT Security
Education
Degree or Tech course in IT, Commerce, Sciences or Engineering faculty
At least 5 years relevant experience in an Application Support Environment
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