Support Analyst | Group IT | Infrastructure & Support at Allan Gray Proprietary Limited

Allan Gray Group IT is offering a permanent role as a Desktop support Analyst to join the Cape Town team. The role will contribute to delivering on the team purpose which is to enable users with the tools to perform their role within Allan Gray.

Responsibilities

• Onsite support for daily incident and service requests resolution.
• Use ISM Tool to complete daily operational tasks in a methodical and timeous manner.
• Assist with commissioning and decommissioning of machines using SCCM
• Assist with Desk moves
• Be willing to work After Hours on standby support / due to project related tasks.
• Document procedures and troubleshooting
• Package software using SCCM
• Image machines (Laptops and Desktop) using SCCM

Skills

• Passionate about technology
• Attention to detail
• Problem solving skills
• Ability to work well under pressure
• Effective communication style
• Methodical approach to work
• Prioritization of Daily tasks based on urgency and impact
• SCCM Packing / Deployment / Reporting skills (Intermediate- Advanced)
• Office 365 support (Intermediate-Advanced)
• Windows 10 (Intermediate – Advanced)
• Smart device support (iPad, iPhone & Android) using Intune
• Audio-visual / video conferencing skills
• Mcafee EPO management skills and drive encryption

Experience

• Minimum 5 years desktop support

Qualification

• Technical Qualifications Advantageous (Microsoft / CompTIA)