Support Analyst I at MRI Software

• MRI Software is seeking a Junior Software Support Agent to join our team in Cape Town, South Africa!   This individual will be responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via email and telephone will be an integral part of this role. The successful candidate will be the primary point of contact for a broad variety of customers, assisting with a wide range of functional questions and technical issues.
• This role specifically relates to the MRI Property Central product suite.
• MRI Software will rely on YOU to listen to and empathise with our clients and to use your troubleshooting skills, positive attitude and technical savvy to meet their needs to deliver a consistent professional experience.

Skills/Requirements:

• 2-3 Years’ experience in a customer facing role
• Basic Accounting knowledge of terminology and practices
• Professional communication skills with the ability to confidently articulate technical concepts (written and verbal)
• The ability to multi-task and work well under pressure
• Good interpersonal skills. Patience is essential.
• A strong problem-solving skillset
• Strong administration and time management skills
• Excellent computer skills and knowledge of the Microsoft product suite
• Familiarity with the property or software industry is a plus

We’re obsessed with making this the best job you’ve ever had! 

• We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 
• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!