HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 300 international, regional, local and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focused...
Read more about this company
System support for calls logged in line with procedures and Service Level Agreements.
Identify and report recurring system problems.
Assess training needs in liaison with business units.
Facilitate end-user training.
The SAP Support Analyst will be responsible for providing support to end users in the various Heineken Beverages sites, in the SAP PM [Plant Maintenance], MM [Material Mangement]; Procurement together with 3rd party integration solutions.
Maintaining close business relationships with the procurement; production & warehouse relevant users, specifically super users.
Broad understanding of the solution components and integration with an emphasis on:
Purchase requisitions
Purchase Orders
MRP (Material Requirements Planning)
Stock movements
Stock takes
Work Orders
Equipment maintenance
Strong training competence in training facilitation and compiling training material in liaison with the Training Manager.
Identify and report recurring system problems.
Develop effective manager and peer working relations
Take responsibility of own performance goals and personal growth
Managing your career (EPMS Scorecard, IDP and Career Plan in place)
Drive own development to ensure knowledge and skills remain current
EDUCATION AND EXPERIENCE
Relevant Information systems Qualification
Exceptionally good business knowledge in the areas supported by production and quality systems.
Proven IT Technical skills: Minimum of 5 years support experience of which 3 years must be in Production or Quality management
Excellent knowledge of database structures and general database management.
Solid understanding of Information Systems and Technology management.
Exposure to system integration would be advantageous.
Exposure to SAP MM, PM (Plant Maintenance); Procurement and if you are already a super user in the SAP operational modules. Knowledge in Coupa would be advantageous
Strong analytical skills.
Excellent written and oral communication skills.
Strong administrative ability with high attention to detail.
Goal orientated team player.
Ability to work under pressure.
Valid driver’s license.
Ability for after hour user support and willingness to travel for project roll outs.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail