Support Analyst at The Heineken Company

KEY RESPONSIBILITIES

• System support for calls logged in line with procedures and Service Level Agreements.
• Identify and report recurring system problems.
• Assess training needs in liaison with business units.
• Facilitate end-user training.
• The SAP Support Analyst will be responsible for providing support to end users in the various Heineken Beverages sites, in the SAP PM [Plant Maintenance], MM [Material Mangement]; Procurement together with 3rd party integration solutions.
• Maintaining close business relationships with the procurement; production & warehouse relevant users, specifically super users.
• Broad understanding of the solution components and integration with an emphasis on:
• Purchase requisitions
• Purchase Orders
• MRP (Material Requirements Planning)
• Stock movements
• Stock takes
• Work Orders
• Equipment maintenance
• Strong training competence in training facilitation and compiling training material in liaison with the Training Manager.
• Identify and report recurring system problems.
• Develop effective manager and peer working relations
• Take responsibility of own performance goals and personal growth
• Managing your career (EPMS Scorecard, IDP and Career Plan in place)
• Drive own development to ensure knowledge and skills remain current

EDUCATION AND EXPERIENCE

• Relevant Information systems Qualification
• Exceptionally good business knowledge in the areas supported by production and quality systems.
• Proven IT Technical skills: Minimum of 5 years support experience of which 3 years must be in Production or Quality management
• Excellent knowledge of database structures and general database management.
• Solid understanding of Information Systems and Technology management.
• Exposure to system integration would be advantageous.
• Exposure to SAP MM, PM (Plant Maintenance); Procurement and if you are already a super user in the SAP operational modules. Knowledge in Coupa would be advantageous
• Strong analytical skills.
• Excellent written and oral communication skills.
• Strong administrative ability with high attention to detail.
• Goal orientated team player.
• Ability to work under pressure.
• Valid driver’s license.
• Ability for after hour user support and willingness to travel for project roll outs.