Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
Work with integrated teams to improve and evolve technical products and services
Stay ahead of the curve on emerging technologies and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences
Conduct peer reviews, testing, problem solving within and across the broader team
Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents and root cause analysis
User Support: Provide first-level techincal support for Coupa users by addressing their inquiries, issues, and requests through various communication channels (Incident Management, email, phone, or chat).
Troubleshooting: Identify, analyze, and resolve user-reported problems related to the Coupa platform, including system errors, access issues, and functional inquiries.
Documentation: Create and maintain detailed documentation for common issues and solutions to assist both users and other support team members.
Training: Assist in the development and delivery of user training materials and sessions to ensure users can effectively utilize Coupa features.
Data Analysis: Review and analyze Coupa data to identify trends, potential problems, and areas for process improvement.
Collaboration: Work closely with Level 2 & 3 support and Coupa administrators to escalate and resolve complex issues.
Process Improvement: Contribute to the continuous improvement of Coupa-related processes and suggest enhancements to optimize user experience.
Compliance: Ensure that Coupa usage is in compliance with company policies and industry regulations.
Education & Experience Required
1-2 years + experience
Relevant B-Degree (BComm Informatics/ Computer Science/ Engineering) preferred but not essential if minimum requirements of experience & practical application in the following is evident:
Some experience / understanding with appropriate unit testing framework(s)
Affinity for debugging and problem-solving.
Acted in minor project management roles
Basic understanding of ERP technologies & integration
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