Recruitment Opportunities at Absa Group Limited (Absa)

Job Description

Planning and Growth

• Develop a regional strategy in conjunction with regional stakeholders for business acquisition and growth in the  Islamic ,Student & Youth markets
• Develop outcomes based business (sales & service) plans, presenting activities and pipeline across different business matrices (e.g. Schemes penetration, BU collaboration (Retail, Relationship Banking, Public Sector) & hybrid sales)
• Own & achieve  allocated regional performance targets for the Islamic ,Student and Youth markets portfolio of External Sales across B2B, B2C and P2P (Full Team Accountability)
• Coordinate team capability to deliver multichannel Islamic ,Student and Youth sales strategies
• Develop strategic business relationships both internally and externally to drive key business acquisition growth  and retention objectives in respective markets
• Identify, plan and actively participate in opportunities and as an ambassador of Absa be representative at assigned external sales initiatives/engagements areas e.g. Universities, TVETS, Schools, Public Forums, major events and festivals, etc. 
• Improving overall performance through active management of sales by ensuring high levels of lead generation, execution and cross selling.
• Proactively attract new to bank clients in support of market share growth by driving external sales opportunities and converting leads/sales in targeted market
• Actively drive, support and maintain customer portfolios through effective collaborative (internal & external) customer relationship management and cross-sell and service solutions.
• Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
• Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery, or enlist coaching and support where necessary
• Perform environmental scanning and keep abreast of developments impacting defined area to ensure proactive responses and relevance
• Establish networks within the defined area/portfolio to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
• Execute on Islamic ,Student and Youth sales campaigns and initiatives in partnership with regional and Head Office teams e.g. Student Intake, RB School Strategy
• Periodically review the customer value proposition (product mix, pricing) and make recommendations to Head Office in support of improved sales, customer retention and market competitiveness respective targeted markets.
• As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
• Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
• Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
• Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
• Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework

Customer and Stakeholder Management

• Apply high quality of after-sales care and relationship management to all new and existing customers, within portfolio/area
• Remain attuned to customer feedback and provide relevant and insightful feedback to ES team leader
• Translate customer feedback into actionable insights and relevant recommendations for further External Sales activities and also for assigned branches and areas
• Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
• Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology 
• Plan and participate in client engagement routines for improved sales and service delivery
• Actively coach, educate and develop customers on products and services within the assigned portfolio
• Professionally represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
• Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
• Consistent engagement with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes
• Prepare, analyse and present performance reporting to stakeholders in support of delivery of business objectives

Colleague

• Plan and execute External Sales Islamic ,Student and Youth activities by liaising closely with team and internal stakeholder members
• Monitor Student and Youth Sales Performance and support peers towards attainment of Team performance 
• Identify process efficiencies and share best practices in the External Sales team 
• Proactively network & research to stay current on key areas of expertise 
• Live the Absa Values and support colleague  engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure the mitigation of all External Sales related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
• Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures
• Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation
• Keep updated of all regulatory requirements and changes and where relevant in branch awareness through aligned sales activity, sales and service reporting and migration planning

Education

• National Diplomas and Advanced Certificates: Banking

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Job Description

Key Accountabilities:

Coordination of External Financial Reporting Risk (FRR) and ownership of the Balance Sheet Attestation Tool (i.e. Consigno) across the Group

• Ensure the operation of a robust FRR Governance process, including the review and consolidation of information and the production of management information required for FC attestation, AFRC and other forums (e.g. GLRS’s) across all clusters, countries and entities;
• Full understanding of the allocated business or cluster Balance sheet through performing monthly analytical review and variance analysis and through discussions with business. Provide output of analysis to stakeholders;
• Support Business Unit owner for Consigno and other Financial Reporting attestation processes. This includes monitoring of system performance, and co-ordination of remedial actions for system failures and other issues;
• Provide appropriate management information to process owners for consideration before communication to Finance Management on the assessment of FRR, ensuring accurate and validity of information and high quality and appropriate commentary;
• Adhoc projects that require timely and sustainable resolution;
• Produce management information packs and presentations to support the risk assessment of FRR to relevant Risk Committees;
• Produce and communicate appropriate Key Risk Indicators (KRI’s) to monitor the level of financial reporting risk and effectiveness of controls, to ensure that the Key Controls are appropriately implemented and understood by stakeholders;
• Monitoring and tracking remediation plans resulting from the above;
• Engaging with external auditors on Financial Reporting Risk;

Coordination of Monthly, Quarterly and Annual commentary on Balance Sheet movements

• Obtaining commentary at reporting periods on relevant clusters to be used by senior stakeholders as part of the briefing notes on Balance Sheet movements;
• Obtaining commentary and articulating this commentary to be suitable for commentary sent to the Prudential Authority (PA);
• Providing suitable answers to the PA on questions raised on Balance Sheet movements in the regulatory returns;

Understand of the Groups Financial Reporting processes, systems, Controls, policies and frameworks

• Develop an appropriate knowledge of the financial reporting systems and processes that operate across businesses within Absa;
• Develop a working understanding of Absa Financial Reporting policies and risk management frameworks in order to assess compliance in relevant areas;
• Provide support for Financial Reporting policies and risk management frameworks;
• Input into the operational planning of assurance and conformance testing plans to support risk assessments;
• Assist business to document action plans for risk mitigation identified during Analytical review, GLRS’s, conformance testing or in the KRI process.
• Provide training on Financial Reporting policies and risk management frameworks

Provide support to other process executors through motivation and employee engagement

• Understanding and managing team dynamics to maximise performance;
• Escalate issues around allocation of resources to process architects tasks to ensure delivery of team objectives;
• Ensure continued development of resources, through couching and mentoring, to empower value added delivery of tasks.

Process Execution: Provide inputs and execution of quality control and process improvements

• Ensure alignment of process with organizational strategy; take accountability for relevant processes within area of responsibility and ensure delivery and maintenance of standardized processes and controls;
• KPI's, and performance management thereof ;
• Constantly review and improve processes (automation included) to drive and implement a sustainable and effective process in support of quality and accuracy;
• Drive sustainable cost and processing efficiencies through continuous innovation, industry benchmarking and alignment to best practices;
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction;
• Management of relevant executors of processes within ambit of control including coordination and management of capability and performance;
• Assist in the implementation of new and/or enhanced processes;
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks;
• Maintain awareness of own activities and the impact thereof on related / inter-dependent activities;
• Actively supports the operational effectiveness of the Consigno system.
• Role/Person Specification

Knowledge and Skills

• Ability to use analytical review tools to analyse and interpret financial data;
• Team management experience;
• Exceptional academic track record;
• Understanding of financial reporting processes and related controls;
• Ability to identify control gaps and weaknesses;
• Ability to write concise effective reports.

Education and Experience

• CA(SA)
• Minimum 4 years post qualification experience gained in finance, preferably in a financial institution
• Corporate Investment Banking and/or Treasury experience is advantageous

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Accountabilities:

• Act as the liaison to external and internal audit and provide assurance to Financial Control and all relevant risk committees that all controls are appropriate and financial statements are fairly stated.
• Provide support to cluster stakeholders, functional heads in Financial Control, in country Financial Controllers and ARO Financial Controller on the following strategic matters:
• Implementation and embedment of cluster initiatives and projects.
• Changes in Accounting Standards.
• Changes in Regulatory Standards. Changes in systems, IT platforms, processes and controls.
• Provide decision making support and recommendations regarding the MI presented to cluster, to relevant EXCO’s / MANCO’s and the CFO’s.
• Facilitate any scenario planning to cluster Management teams / other forums that may be required regarding the actions that could be taken in various economic environments.
• Manage the cluster Finance Risk and Reporting Committee (FRRC) to ensure that issues pertaining to cluster are appropriately addressed.
• Facilitate and build relationships with senior executives and resolve disputes in a professional manner.
• Ensure collaboration between all stakeholders with respect to Financial Control related matters.

With the assistance and guidance of the Head of Financial Control Cluster: ARO, attend to the following:

• Together with the Financial Control Functional Heads and HR determine the people management strategy for the resources in Financial Control that need be focused on cluster, with a focus on talent management, development, resourcing and retention.
• Review training needs for resources within Financial Control that are responsible for cluster support and ensure that the Finance Training Framework is appropriately updated to include new training requirements.
• Review effectiveness of the formal Talent Management process.
• Provide leadership and support to initiatives implemented by the FC MANCO.
• Evaluate resources based on an assessment of resource gaps in existing roles. Ensure Financial Control MANCO understands evaluation of resource gaps pertaining to resources dedicated to cluster, with the assistance and guidance and support of the Head of Financial Control Cluster: ARO.
• Act as key sponsor for Financial Control’s overall Risk Management Control Framework, as it pertains to the cluster.
• Review audit scopes defined by managers in the team and Absa Internal Audit or Management Assurance prior to audits commencing.
• Review audit issue/findings logs to ensure adequate attention is given to closure within the agreed timelines.
• Complete attestations to testify to the adequacy of controls on request.
• Oversee the management of key financial risks within cluster. Actively work to minimise risks and maximise capital efficiencies.
• Ensure that principles of the Financial Control TOM are complied with & sustained with the support of Head of Financial Control Cluster: ARO.
• Standardise, where practical, approaches and controls across cluster.

Knowledge & Skills: 

• Knowledge of Absa Group
• Knowledge of IFRS
• Understanding and knowledge of the Banks Act Regulations
• Knowledge of Tax Law and regulations
• Presentation skills
• Conflict Management skills
• Problem solving skills
• Analytical skills
• Communication Skills
• Leadership and management skills

Education and Experience Required

• CA(SA)
• 5 to 7 years PQE experience
• Business experience in a Banking environment gained from a Finance, Product Management or Front /Middle office role preferable
• Experience in running multi-faceted projects

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Job Description

Accountability: Managing the assigned legal portfolio

• Formulate the appropriate recovery strategy to recover as much as possible and to mitigate any additional impairment requirements
• Instruct panel attorney to institute legal action against all liable parties and management of legal process until the matter is resolved
• Initiate, entertain and approve any negotiations or settlements proposals within personal discretion and refer to mandate official if outside personal mandate.
• Provide ongoing instructions to attorney inclusive of evidence required by court such as factual evidence, reconciliations and documentation
• Draw and summation of claim and documentation required in liquidations/sequestrations and deceased estates
• In liquidation/sequestration ensure that the liquidator is protecting the Bank's interest with regards to our assets, whether it is a vehicle, immovable property or any other.
• Assess the risk position by analysing the overall security position to ensure the correct level of impairment is raised.
• Perform financial and non-financial analysis on the client that will support and underpin the recovery strategy to be implemented for a particular group or customer
• Produce relevant management information and statistics as required. This includes reports to the Watchlist Committee if required.
• Manage bad debt exposures by taking daily legal recovery decisions and reviewing information from various systems and taking loss decisions accordingly.
• Report all risk and loss events as a result of fraud or error
• Monitor progress on defended/opposed matters in consultation with Group Legal and submit Form B.
• Engage with Team Leaders and higher levels on a matter to matter basis regarding complex matters.
• Submit Khula claim and attend to all queries until finalised
• Action all new accounts within prescribed time frame
• Follow up on all accounts regularly and manage diary dates
• Ensure that correct risk types and status codes are allocated to accounts
• Accept full and final settlements or refer if outside mandate
• Recommend write-off or canning of account
• Attend any meetings or committees as and when required, e.g Watchlist Committee.
• Negotiate with clients where necessary within own mandates, on the most
• favourable terms possible and the execution of written recommendations to
• mandate holders and or committees in respect of those matters which exceed own mandate.
• Requesting of valuations of properties
• Sign all documentation e.g. affidavits for legal action when required.
• Appear in court and present evidence when required to do so.
• Decide whether to grant leave to defend or proceed with Summary Judgment application
• Accept payment arrangements and monitor adherence to the agreement
• Consider and accept/recommend any offers on security assets like vehicles or immovable property.
• Attend to and finalise all queries/disputes and complaints from clients. If
• complaint has been officially lodged attending to and finalising it within timeframe on CCP system.
• Peruse offers to purchase (e.g. on property) and make detailed recommendation as to whether it should be accepted or not.
• Attend auctions as and when required
• Visit properties and attorneys as and when required

Accountability: Management of 3rd party relationships

• Responsible to provide instructions to 3rd party service providers as first point of entry with clear guidelines including monitoring the progress to protect the Bank's interest
• Maintain effective and professional working relationships with attorneys, EDC's insolvency practitioners and auctioneers
• Identification of poor performance trends and recommendations to management to exit relationship
• Pro-actively manage legal risks associated with the legal recovery portfolio, client interaction, internal customer interaction and other role players in the organisation
• Embed and maintain internal stakeholder relationships with Business Units
• including monthly interactions to discuss and resolve account specific issues and opportunities

Accountability: Financial performance of assigned portfolio

• To optomise recovery cash flows by implementing effective and timely action
• Ensure that security values are updated and correct as to ensure that losses are accurately accounted for in terms of policy and accounting practices
• Investigate and question 3rd party fees and commission invoices including
• Liquidation and Distribution (e.g. for Capital Gains Tax) accounts to ensure correctness and to minimize the level of legal and other expenses.
• Assertive engagements with clients and service providers in order to close transactions, settlements and compromises to the benefit of the Bank focusing on the releasing of impairment requirements and recovering as much as possible.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Accountability: Risk and Control

• Ensure compliance with all Cluster and Group-wide requirements and policies (including changes in accounting standards) are understood and communicated.
• Ensure that any new developments in regulations and accounting standards impacting market and valuation risk are understood and implemented.
• Develop product specific risk and valuation expertise to enable pro-active risk management.
• Reviewing risk and valuation adjustment methodologies for their appropriateness to ensure positions are marked to fair value.
• Provide input into sign-off of New Products, Structured Trade Review, New and Amended Curves that are generated from responsible business lines.
• Have a good understanding of Market Risk regulations and provide guidance to the business on how this is impacted by risk taking.

Accountability: Risk Analysis and Reporting

• Identify possible market and valuation risks by staying abreast of economic changes, market movements and position exposures.
• Ensure accurate and complete market and valuation risk measurement.
• Perform risk monitoring against limits, and ensure all controls are effective.
• Analyse the market risks incurred daily to ensure a complete understanding of the risk profile.
• Analyse the market risk exposures in relation to market movements to understand the drivers behind profit and loss data.
• Daily and monthly risk reports to business and management.
• Provide meaningful commentary to support risk analysis.
• Provide relevant input to all governance forums.
• Daily & monthly risk reports to business and management.
• Develop and provide management information (MI) and reports as required by stakeholders as determined and agreed from time to time.
• Facilitate the compilation of reports by providing data and MI in a format that allows it to be utilised effectively to assist management in understanding the risk profile and assist in the decision-making processes.
• Perform analysis of data to identify and report any trends that will assist in further improving the management of market and valuation risk.
• Understand the impact of risks and exposure on the Market Risk capital utilisation.

Accountability: Risk Appetite, Limit and Exposure Control 

• Review all risks on a daily/weekly/monthly basis.
• Review and challenge the business on market risk exposures and positions.
• Investigate any risk limit excesses and follow up for resolution.
• Ensure all excesses are recorded and advised to relevant forums.

Accountability: Projects and Innovation 

• Investigate new and better ways to enhance processes by measuring the effectiveness of all procedures.
• Continuously improve and automate reports and implement best practices as relevant.
• Risk assessment of new products and new business initiatives to ensure all related market and valuation risk can be identified, measured, monitored and reported on all risk platforms.
• Perform ad-hoc projects as requested from time to time from Risk and other areas in the bank.

Accountability: Relationship Management

• Act as the primary contact point for all market and valuation risk related queries for allocated desks.
• Provide technical market risk and valuation support to the Front Office, Product Controllers and Senior Management to ensure that all market and valuation risk control requirements are optimally met.
• Liaise extensively with business and across infrastructure to build relationships, gain an understanding of the risks, processes and controls (front to back).
• Maintain a professional relationship with all stakeholders across the business.
• Proactively find value adds to the business and timeously respond to business needs
• Timely escalation of potential issues to relevant stakeholders.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Accountability: Data Architecture & Data Engineering 

• Accountable for producing a consistent and easily accessible data layer that exposes accurate representations of business rules. Responsibilities will include - ETL development - Storage management - Data Provisioning – Database development and maintenance
• Develop high quality data retrieval, storage & distribution design and architecture in a test driven & domain driven / cross domain environment
• Design and deploy solutions in conjunction with other business units to improve efficiency and consistency of delivery. Guide the process to maintain a reflexive and pre-emptive space with strong customer focus
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Take accountability for deeply understanding the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
• Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
• Strategically & operationally monitor the performance of data products and services ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Automate tasks through appropriate tools and scripting technologies e.g. AWS tools, SQL tools
• Debug existing source code and polish feature sets.
• Assemble large, complex data sets that meet business requirements & manage the data pipeline
• Build infrastructure to automate extremely high volumes of data delivery and Creatively solve data volume and scaling challenges
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
• Responsible for the smooth running of data ingestion and provisioning thereof, working on conjunction with channel managers to ensure smooth flows of data. This will include the development of short term solutions and the subsequent migration onto permanent mass storage across multiple technologies.
• Continuously optimise, improve & automate data retrieval, storage & distribution processes
• Work across the value chain and in particular with QA & CSO to define and implement quality assurance routines & processes
• Collaborate with data science teams & broader business & technical stakeholders to analyse customer data requirements & leverage analysis to identify & accurately spec / frame & set the appropriate data architecture for the business area
• Leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Stay ahead of the curve on data retrieval, storage & distribution technologies & processes (global best practices & trends) ensuring best practice.

Accountability: Data Quality Assurance

• Ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, DAAS Containerisation etc.
• Adhere to Business data storage requirements as well as an legislation Provide consulting and learning to other areas to continually create a fertile area for data centric thinking. - Knowledge sharing - Mentoring
• Take ‘one stop shop’ accountability for the retrieval, storage, processing & distribution of data across a business area (data eco-system)
• Perform all other duties as reasonably assigned.  

Education

• National Diplomas and Advanced Certificates: BMI - Business Management and Informatics

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Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
•  Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
•  Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with
• Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy
• Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks
• Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
•  Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
•  Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with
• Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
•  Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
•  Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with
• Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
•  Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
•  Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with
• Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Platform Engineering, Deployment & Optimisation

• Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
• Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
• Develop business & customer aligned, lasting & innovative platform feature sets
• Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Produce simple, extensible, and maintainable features with very few defects. Continually works to find and fix defects.
• Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects
• Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions
• Identify & Apply metrics to drive the quality and stability of code
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Apply object orientated design in development & draw from a large base of design patterns
• Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
• Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
• Document feature set and constituent design information to produce solution design blueprints and validation collateral
• Based on engineering & platform expertise and a sound knowledge of the business & customer requirements consistently provide key ideas for the enhancement & optimization of the platform
• Develop & document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
• Ensure alignment to platform and service release plans for effective deployment of solution designs
• Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others
• Apply expertise in engineering & available technologies to enable effective review processes
• Cascade review lessons learnt for the benefit of the broader team
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities
• Optimize, refactors and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
• Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area
• Proactively monitor the performance of the platform features & solutions
• Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within scope of the job).
• Cascade and communicate these insights across the team to influence platform decision making
• Leverage production performance monitoring and customer data to make feature area technical design and implementation decisions.
• Synthesize data from multiple sources and present & define concise, impactful conclusions that influence feature teams to solve defects and meet quality targets

Accountability: Financial & Cost Optimization, Risk & Governance

• Understand the platform cost model & the optimal cost : serve of the platform, use this understanding to drive the platform efficiency & effectiveness objectives
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during & post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Proactively & effectively (time & quality) collaborate & drive collaboration on features across feature team (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others
• Participate in peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
• Drive the design of content, tools & materials for strategy alignment, education & adoption processes to be applied across stakeholder groups

Experience Required

• Minimum of 5 years experience in Active Directory
• Experience in the Identity space with a background in Active Directory or similar LDAP stores. 
• Expert knowledge of authentication with SAML, OAuth, OpenID and Kerberos 
• Experience knowledge in providing Federated Identity with solutions such as PING Federate or ADFS 
• Prior experience in providing RBAC solutions for clouds solutions (e.g. Azure) 
• Experience scripting and automation abilities including PowerShell. 
• Engage and advise stakeholders within the business on Identity and Access Management best practices. 
• Define, improve and support Active Directory, Azure Active Directory and Privileged Access Management within the organization. 
• Working knowledge of Azure Active Directory Connect synchronization software. 

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements 

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
•  Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
•  Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with
• Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Financial Management Accountabilities

1. Budget, Planning and Cost Management

• Serve as a subject matter expert on financial data integrity, accounting processes, reconciliations, analysis, and reporting for end-to-end Financial Management for FM COO PMO project portfolio.
• Develop and sustain knowledge and experience on the end-to-end processes, including relevant systems within scope of work.
• Identify and innovate operating practices to optimize the function. Embrace digital solutions.
• Drive continuous process efficiency, financial rigor and controls.
• Adopt what‘s ‘Best for Absa’ approach in finance practices.
• Build and manage portfolio finance budget in line with appetite and business requirements, in collaboration with PM’s, Risk Exco, CHANGE FINANCE MANAGEMENT (Change Finance Management (CFM)  guidelines and Group/EE directives
• Prepare TP view of project CTA (cost to achieve) during BOW and budget build
• Establish clear cost visibility related to FM COO PMO Risk Portfolio SI projects. Actively track cost impact due to project execution changes.
• Management of function costs (BAU and SI) within cost appetite and budgets; identification of opportunities and risks.
• Forecast process refinement and embed controls to execute on forecast process effectively.
• Prepare and review monthly project forecasts, align and finalise with project teams and change leads
• Prepare Revised annual forecasts (RAF) prepared upon request of Change Finance Management (Change Finance Management (CFM) , per yearly cycles in a concise, detailed manner with the use of projected spend and budget fluctuations.
• Oversight of purchase order closure for Risk projects with CRC Finance and project teams.
• Drive alignment and realise efficiencies across processes for FM COO PMO risk portfolio
• Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.

2. Capitalisation and Balance Sheet Management

• Perform monthly review and attestation of capitalisation across Risk SI BOW, with the exclusion of project expenses not contributing to AUC per recognition criteria in IAS 38 and IFRS9.
• Prepare amortisation schedules submissions on PlanEx.
• Determine useful life and align with TAG (Technical Accounting Group) on new assets.
• Confirm zero value-based assets scrapping.
• BAU and SI Balance Sheet and Amortisation review process embedment.
• Maintain a monthly balance sheet, amortisation and scrapped asset view for reporting purposes and inclusion in FM COO PMO Finance reporting.

3. Project Business Case Management

• Manage communication of end-to-end timelines for BC submission and governance forum review for full book of work.
• Build strong relationships with key stakeholders to ensure BC reviews are seamless and sufficient information provided to support decision-making.
• Support PM’s and Business Owners with BC completion in line with FM/Risk standards.
• Review and challenge business cases submissions from PM’s for Risk projects.
• Submit approved business cases on PlanEx and manage funds release with Change Finance Management (Change Finance Management (CFM)  and project stakeholders

4. Benefits (Financial and Non-Financial):

• SI and BAU benefits realisation process embedment (Benefit reviews, deep dives, reporting transparency)
• Provide support on partnership with Functions Tech to reduce Tech Spend as and when required.
• Interlock benefits with Business and ensure benefits owners are assigned and aligned.
• Provide extensive guidance and review of benefits profile, defined objectives with PM and benefits owners.
• Capture and submit benefit detail (OKRs, financial benefits) on PlanEx and raise CCNs, where required, for approval
• Query realisation of planned benefits and engage Tech and business when needed.
• Perform deep dive benefits reviews across portfolio.

5.  Reporting

• Prepare and review monthly deck detailing performance views for governance forums, Steerco and senior stakeholders.
• Preparation and analysis of finance report submissions into various internal documents pertaining to Finance performance
• Actuals and commitments vs. budget variance analysis and commentary
• Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles, methodologies, and underlying data are correctly applied.
• Generate innovative easy to comprehend progress reports on financials and benefits.
• Interact with the stakeholders to agree minimum quality standards, as well as an agreed method of communicating and resolving any identified quality deficiencies in the reporting process.
• Own the process of delivery of high-quality information for regular and ad-hoc enhanced
• reporting to agreed requirements, timelines, and standards.
• Act in line with the correct governance and control frameworks across the Finance team, as
• well as for proactively addressing any deficiencies and exceptions.
• Develop and implement control procedures as deficiencies or exceptions are identified which support the production of error-free reports. Assess and drive improvement of business accounting practices and policies.
• Generate finance narratives and insights driving business; and build pioneering new propositions.
• Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
• Maintain overall FM COO PMO Finances including benefits and CTR (cost to run).
• Build and maintain total cost and benefit view for functions and business (Opex, SI, Amort, benefits, run/incremental cost)
• Compile Risk Exco deck for all business case approvals and discussions to be held within Risk Exco forum.
• Prepare inputs into other Governance forums such as Efficiency Exco (EE), Optimisation Review (ORF) and Group Change forums.
• Prepare Finance figures and commentary as part of the monthly forecast process for Steerco reporting, ensuring one version of the truth being reported

Education and experience Requirements

• Minimum B-degree (NQF level no.7) Desired Post Graduate Degree (NQF level no.8+), CA
• (SA) or CIMA
• 4+ years professional financial management experience
• Experience at a management level

Key Tasks and Accountabilities

• Quality Assurance: Maintain a desired level of quality.
• Maintain level of service delivery within the portfolio especially by means of attention to every stage of the process of delivery.
• Meeting deadlines: Complete tasks timeously and escalate where necessary to manage expectations.
• Giving assistance to the Portfolio Manager in all instances required to ensure the efficient running of the Risk portfolio.Experience in executing finance processes

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Job Description

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Work with integrated teams to improve and evolve technical products and services
• Stay ahead of the curve on emerging technologies and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences
• Conduct peer reviews, testing, problem solving within and across the broader team
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents and root cause analysis
• User Support: Provide first-level techincal support for Coupa users by addressing their inquiries, issues, and requests through various communication channels (Incident Management, email, phone, or chat).
• Troubleshooting: Identify, analyze, and resolve user-reported problems related to the Coupa platform, including system errors, access issues, and functional inquiries.
• Documentation: Create and maintain detailed documentation for common issues and solutions to assist both users and other support team members.
• Training: Assist in the development and delivery of user training materials and sessions to ensure users can effectively utilize Coupa features.
• Data Analysis: Review and analyze Coupa data to identify trends, potential problems, and areas for process improvement.
• Collaboration: Work closely with Level 2 & 3 support and Coupa administrators to escalate and resolve complex issues.
• Process Improvement: Contribute to the continuous improvement of Coupa-related processes and suggest enhancements to optimize user experience.
• Compliance: Ensure that Coupa usage is in compliance with company policies and industry regulations.

Education & Experience Required

• 1-2 years + experience
• Relevant B-Degree (BComm Informatics/ Computer Science/ Engineering) preferred but not essential if minimum requirements of experience & practical application in the following is evident:
• Some experience / understanding with appropriate unit testing framework(s)
• Affinity for debugging and problem-solving.
• Acted in minor project management roles
• Basic understanding of ERP technologies & integration

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Job Description

Key Accountabilities:

• Anticipatory and proactive approach to performing day-to-day administrative tasks to ensure efficiency and streamlined processes.
• To be totally in control of the running of the office by ensuring that all proactive and reactive diary requests are carried out promptly/friendlily and where reminders are needed, these are done timely and compassionately. 
• To ensure an up-to-date database of all details/documents which are key to the operations of the team.
• To diligently look for opportunities for synergies among the Stakeholder team and broader GMCA.
• To prepare necessary agendas/documentation for meetings
• Ensuring all travel requirements, where needed, are booked timeously, with itenaries/meetings done efficiently.
• To collaborate with GMCA peers to gain overall strategic insight and direction to forge the Stakeholder team’s intra-GMCA synergies.
• To efficiently manage stakeholder expectations for optimum outcomes; these include both internal and external stakeholders, all of whom are highly valued given their role in the sustainability of Absa Group.
• Speed and precision (quality of work) form the foundational cultures that have to be upheld all the time.
• Impeccable interpersonal skills and great work ethic are an absolute must.
• To ensure that all our stakeholders receive best experience consistently.
• To offer the rest of the team support whenever it is necessary.
• To maintain the highest level of quality in all work prepared and presented.
• To ensure that information is checked for accuracy and verified.
• To maintain highest levels of confidentiality at all times.
• To complete tasks timeously and communicate effectively where there are challenges in meeting deadlines and being innovative in finding ingenious solutions to crises. 
• Store files and emails in a manner that facilitate retrievability and operationalization.

Education

• Higher Diplomas: Office Administration (Required)

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Job Description

Full Stack + DevOps AWS Cloud Engineer

What you’ll get to do:

The role is within the Digital Platforms team, part of RBB Channel, Infrastructure and Change, and the responsibilities will include the following:

• Lead or drive the implementation of AWS infrastructure as code including CI/CD elements
• Develop high quality software solutions using AWS Serverless Technologies and JavaScript/React
• Apply general design patterns and paradigms to deliver technical solutions
• Collaborate with others to design and deliver holistic secure solutions
• Work with a range of complex banking systems
• Work with a variety of platforms and application
• Work with complex infrastructure

What you need to get in:

• Have worked as a developer with DevOps CI/CD experience for at least 5 years
• Have solid Java and JavaScript/TypeScript with React and/or Java development experience
• Have experience in developing ReSTful APIs using JavaScript/NodeJS or Java
• Have worked with and implemented APIs on an API Gateway technology (WSO2 preferred)
• Be experienced in implementing Azure DevOps deployment pipelines
• Minimum of 3 years hands-on experience with AWS based implementations
• Current (still valid) AWS Certification(s) at associate level or higher
• Have deep experience working in headless Linux environments
• Ideally you have worked on some large complex technical projects
• Bonus points are given for Financial Services or Banking experiences
• Be willing to contribute to the design of solutions
• Be able to master a complex and dynamic technical environment
• Have a flair for operating across a broad technical landscape
• Be adept at working with highly skilled technical people
• Aptitude for dealing with organisational change
• Maintain compliance with governance requirements
• Be able to research and figure things out
• Be able to work both independently and as part of a team

Summary of essential skills:

• JavaScript/NodeJS, AWS (Networking (VPC), EC2, CloudFormation/CDK, RDS, OpenSearch (ELK), Lambda, DynamoDB), Azure DevOps, API Implementation (WSO2 preferred)

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Job Description

KEY RESPONSIBILITIES:

• Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems.
• Manage the performance of the team by implementing appropriate actions as required by the Group’s Performance Development process
• Analyze and determine team member development needs. Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken.
• Establish and maintain a succession plan and developmental plan for the team to ensure coverage for all key roles and key man dependencies.
• Together with the line manager for the area, interview candidates to join the team and provide input into the recruitment decision. The line manager for the area is the final decision-maker on who joins the team.
• Together with the line manager for the area, create effective workforce and recruitment demand plans to ensure current and future business requirements are met. Make recommendations on how resources could be reallocated in case of excessive workload.
• Review and update the team’s role profiles on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member. Explain any updates to team members.
• Manage day-to-day capacity, leave, attendance and overtime ensuring that leave plans are in place, minimum overtime and all requests are pre-approved
• Monitor overtime and ensure that it is kept to a minimum. Ensure that all overtime is pre-approved.
• Manage and maintain organization structures at least once a month by using Workday
• Engage with employees on a frequent basis, at least once a month where possible, and ensure, where required to obtain, support from Employee Wellness to assist the employee and the manager.
• Responsible for socializing new employees into the ways of working of the business area and the smaller team.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Train or instruct employees in job duties or company policies and house rules

MINIMUM REQUIREMENTS:

• Diploma in Business Management (NQF level 6) or studying towards a Business Management Diploma or NQF level 6 qualification
• At least 3 - 4 Years general experience pertaining to Financial Institution
• At least 1 - 2 Years experience in a leadership role
• Experience in Debt Collection will be an advantage
   

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Job Description

• As a specialist in Supplier Risk Management your main responsibilities will be in designing, configuring and adopting processes for supplier on-boarding and risk assessment.
• Work towards becoming a Subject Matter Expert (SME) for Coupa’s Supplier Management Suite of products including Supplier Information Management, Risk Aware and Coupa Risk Assess.
• Help key stakeholders in the business such as Procurement and Financial Crime focus on their goals and drive a successful, on-time implementation.
• Develop best practices within your areas of expertise and be a champion for their adoption.
• Provide technical and functional expertise to stakeholders during the implementation process for project initiatives.

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing application suites.
• Provide efficient and effective support of applications including continued development of the application and ensure the application meets the business needs
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure, integration points & broader organization architecture to assist with application upgrades and troubleshoot issues
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen business user requests for new enhancements or modifications, and determine appropriate priority and response.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate and maintain the known error database for application-related entries
• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.

Education & Experience Required

• 1-3 years experience in Third Party Risk Management, Procurement or Supplier Management, either internally via a procurement or vendor management organization or externally with a consulting firm or software provider.
• Relevant B-Degree (BComm Informatics/ Computer Science/ Engineering) preferred but not essential if minimum requirements of experience & practical application in the following is evident:
• Previous technical experience with Coupa Risk Assess (previously Hiperos) or similar solution is highly desirable
• Candidates should have strong technical skills in enterprise application configuration and administration.
• Experience configuring and delivering software applications is required
• Affinity for debugging and problem-solving. 

Education

• Bachelor's Degree: Information Technology