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Founded in 1996, MiX Telematics’s products and services provide enterprise fleets, small fleets and consumers with solutions for efficiency, safety, compliance and security. The company delivers its solutions to customers in over 120 countries, across six continents. Over 523,000 mobile assets - from trucks and buses, to vans, cars, motorbikes and ...
Description:
The Product Support Specialist will assume ownership of Level 3 support cases about our online product/systems, escalated from Regional Admin from markets in South Africa, Europe, Middle East, Australia, Brazil and the USA, and will follow through until the case has been resolved. If Level 3 cannot resolve an issue, the candidate will then consult with Developers/Engineers to advance the resolution of the issue in a timely manner. Advanced online product/system knowledge and good problem solving skills are required for this position.
Primary Duties and Responsibilities:
Experience and Education Requirements:
We are looking to employ someone that:
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